Technical Support Financial Services

Profile

I am innovative and energetic IT professional with software development, project lead and database administration experience across consulting, financial services, manufacturing, FMCG, industrial and direst sales sector, both locally and globally.

This has included development programming, maintenance programming, data extraction, analysis, design, testing, database administration, technical support and advice, internal and external stakeholder engagement, client liaison, building business partnerships, project management, team leadership, coaching and mentoring and user training.

I enjoy taking on the challenges, finding new ways of doing things and achieving what I set out to achieve, getting to the end point quickly without rework.

Key Professional Strengths

Research and analysis - Sees what’s required and finds the best way of getting there by talking to stakeholders, drawing on experience and utilising resources, bringing an inquisitive and sharp mind.

Planning and organising - Maps the best way to get there and gets everyone on the right path with timelines set and agreed on, being focused and determined.

Resourceful - Researches precedents and keeps abreast of latest development to keep up to date, being motivated investigative and creative when finding the right solutions.

Results focused – Understands the end point, considers the big picture and then executes purposefully, utilising experiences and knowledge.

Motivated to learn – Demonstrates the ability to learn new languages and systems, being technically intelligent, quick thinking and adaptable.

Key Technical Skills

Languages: Free format RPG, RPGLE, RPG3, CL, DDS, COBOL, SQL, Query, Java, HTML, Javascript

Applications: iSeries, AS400, Insure90, Movex (Lawson M3), BPCS, PRMS, BOSS, Filescope, Turnover, Aldon, JIRA, Sysgen, Actionware, LANSA, Synon, Excelerator, Microsoft Office, Outlook

Key Career Achievements

Created an interface between two systems to design and implement the calculation of flood component of premiums for WFI Insurance which achieved more accurate charging of flood premiums.

Undertook the programming for the conversion of customer insurance payment methods from upfront to instalments for WFI Insurance which contributed increased business and spread the income evenly across the year.

Led successful design and programming of the rewards and recognition system at Omegatrend which achieved accurate reimbursement based on sales for direct sales/marketing members.

Led the plastic card software for a major bank which at the time was a leading product and technology.

Professional Experience

WesTrac CAT

March 2019 – current

As one of the largest authorised Caterpillar dealers in the world, WesTrac provides customers with a wide array of machinery and construction equipment. With over 3,000 staff nationally and nearly 50 apprentices enrolled in our accredited training institute.

Programmer Analyst

Reporting directly to Information Technology Manager, as a member of a team of about three maintain DBSi software and the interfaces between WesTrac’s DBSi system and the CAT manufacturer in US. The software is mainly in COBOL and RPG and runs on IBMi (AS400) and consists of over a thousand programs and also interfaces with SAP financials. Also involved with Swagger API’s.

Key Achievements

Completed the semi annual price update for parts and maintenance pricing.

Installed half yearly program updates provided by CAT (& Accenture) and applied them to WesTrac specific modifications.

Maintain and update webservices for Parts Control

IAG (Previously WFI Insurance)

October 2011 – January 2019

WFI Insurance is a division of IAG, which is Australia’s largest general insurance company. IAG's businesses underwrite over $11 billion of premium per annum, selling insurance under many leading brands including NRMA Insurance, CGU, SGIO, SGIC, Swann Insurance and WFI(Australia); and NZI, State, AMI and Lumley Insurance (New Zealand).

Development Analyst

Reporting directly to the Information Technology Manager, is a member of a team of 20+, working with a remote team in Melbourne,maintaining and developing Insure90 package on iSeries (AS400). RPG programming, analysis and testing of Insurance package.

Key Achievements

Created and implemented an interface between two systems for the calculation of the flood component of premiums for WFI Insurance which had not previously been taken into consideration and achieved more accurate charging of flood premiums.

Undertook the programming for the conversion of customer insurance payment methods from upfront to instalments for WFI Insurance which contributed increased business and spread the income evenly across the year.

WesTrac CAT

December 2010 – October 2011

Technical Support

Reporting directly to Information Technology Manager, was a member of a team of about twenty assisting on the installation of Lawson M3 software on iSeries (AS400). Primary responsibility was to look after all the interfaces between WesTrac’s M3 system and the CAT manufacturer in US.

Key Achievements

Created the interfaces between WesTrac and CAT head office in USA which provided up-to-date stock control and servicing requirements for client’s machinery.

Lateral WA

January 2008 – October 2010

Lateral is a full service custom software development company, specialising in bespoke web and enterprise grade application and software development, headquartered in Perth

Consultant

Reporting directly to IT Manager, was a member of a team of eight to ten Analysts and Programmers. Maintaining and developing Lansa and Lansa for the Web software to provide critical IT support to our business partners, including a Payroll business, an Agricultural business and a Casino where the primary focus was to provide effective IT solutions to support the effective operation of their businesses. I was also instrumental in securing the contracts at Pfizer and D’Orsogna.

Key Achievements

Obtained the contract and assisted with a successful upgrade of a BPCS (RPGLE) site from version 6.4 to version 8 (on iSeries) – 4 month project, which brought their processing up-to-date

Wrote free format RPG conversion programs for a Pharmaceutical company converting from BPCS (on iSeries) to an inhouse system – 6 month project, which enabled them to convert all their data to the new system.

Omegatrend International

March 2004 – January 2008

Omegatrend was a multinational direct marketing company which provided an opportunity for people to build their own, independent direct selling business to enhance their lives so they might improve their world.

Movex (Lawson M3) Java Programmer

Reporting directly to IT Manager. Maintaining and developing Movex Java (release12 - now known as Lawson M3) software for an Australian based multi-level marketing (MLM) company. In a close-knit team of 6 programmers and 4 business analysts (3 of which were Intentia staff) on an iSeries. This position also involved working closely with end-users.

Key Achievements

Led successful design and programming of the rewards and recognition system at Omegatrend which achieved accurate reimbursement based on sales for direct sales/marketing members

Modified and maintained the programs for ordering, stock control and inventory, and invoicing to MLM members which enabled comprehensive, timely stock information

Peters and Brownes Group

November 2002 – March 2004

Peters & Brownes Foods Pty Ltd. engages in processing and producing dairy products in Western Australia. The company offers fresh milk under the labels Peters and Brownes. It also produces cheese, ice creams, and other value-added products.

Senior Analyst Programmer

Reporting to Project Leader. Maintained and developed RPGLE software using a variety of software systems – BOSS warehousing, Cool 2E (Synon) ice cream ingredients/processing, Cool 2E manufacturing, extraction of data for Cognos reporting. Part of a team of 6 analyst/programmers. The software is in RPG and CL running on AS400.

Key Achievements

Modified and maintained the programs for manufacturing, ordering, stock control and inventory providing an efficient on-going system.

Developed and maintained the transfer of data to an associated refrigeration plant for storage of excess stock in Cool 2E enabling the company to store excess stock externally

Countrywide Bank (Simi Valley, CA, USA)

January 2002 – September 2002

Countrywide was a home loan provider also involved with mortgage banking, capital markets and global loan servicing. In 2006, Countrywide financed 20% of all mortgages in the United States, at a value of about 3.5% of United States GDP, a proportion greater than any other single mortgage lender

Senior Software Technical Specialist

Reporting to Project Manager. Assisted with development of Loan Boarding module for The Woolwich and Barclays Banks in England on a Global Mortgage Servicing team of 300 programmers(approx) on multiple AS400’s..

Key Achievements

Developed the Loan Boarding processing module using RPGLE for servicing of Housing loans form Barclays Bank which provided a system for holding an external offshore company’s loan information

Prior Roles

Focal Systems & MineMax

1999 - 2002

Consultant

Town & Country Bank

1985 - 1999

Analyst/Programmer to Project Lead

ANZ Bank

1976 - 1985

Bank Teller to Programmer

Professional Development

Completed an internal Lansa and Lansa for the Web course (iSeries based 4GL)

2008

Completed an external Introduction to Java course

2004

Completed Movex Java (Lawson M3) training conducted by 2 Intentia staff from Sweden

2004

Completed an intensive advanced Cool 2E/Advantage 2E (Synon) course

2002

Completed an RPGLE programming course

1990

Completed an RPG programming course

1983

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