Customer Service Representative

Tonia Farmer 253-***-****

*********@***.***

Career Skills

• Customer Service Representative with 15+ years of extensive experience working in high-volume environments.

• Proven ability to work under pressure, and remain focused in adverse situations.

• Motivated, hardworking employee focused on customer satisfaction.

• Leader, Detail Orientated, Problem Solver, Product Control

Professional Experience

Barista/Food Service

Multicare Tacoma General Hospital Tacoma, WA May 2022 - current

• Customer service, cashier, prepare beverages, stocking, opening proceedures, food prep

Barista/Cashier

Northwest Concessions / Cafe’ Darte’ Sea-Tac Airport January 2020 - April 2022

• Customer service, cashier, prepare beverages, stocking, opening procedures

Assistant Manager

Amvets Tacoma, WA January 2013 - June 2017 October 2021-March 2023

• Daily paper inventory and setup processes.

• Customer service, cash register and selling extra gaming papers.

• Bingo caller

Payroll Assistant

Professional Staff Northwest Puyallup, WA May 2017 – September 2017

• Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.

• Processed paperwork for new employees and enter employee information into the payroll system.

• Assisted with pre-employment drug screens and paperwork.

Manager

Tuscany Coffee Co. Lakewood, WA January 2004 – October 2012

• Prepared and served hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas, Ordering, receiving of all inventory and supplies.

• Hiring and training of all employees.

• Resolve customer complaints.

Field Representative

U.S. Smokeless Tobacco Co. Tacoma, WA January 2004 – May 2009

• Collect money from vendors, Weekly route with promotions and recorded transactions.

• Collected customer survey information.

Education

Pierce College Steilacoom, WA 1993 GED

Roger’s High School Puyallup, WA 1992

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