Customer Service Client
Resume:
***********@*****.***
PROFILE
An enthusiastic professional with superior work ethic, team player attitude and a track record of success in several fast-paced and challenging environments. Skilled with outstanding communication, client service, attention to detail and motivated to learn, grow and excel in any field.
Highlights
● MS Excel
● Training & Mentoring
● Cost Reduction
● MS Word
● Time Management
● Customer Service Oriented
● MS Outlook
● Detail Focused
Work History
Sales Associate Urban Outfitters Dallas, Texas - July 2023- Present
● Serves customers by helping them select products.
● Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
● Greets and receives customers in a welcoming manner.
● Responds to customers’ questions.
● Directs customers by escorting them to racks and counters.
● Provides outstanding customer service.
● Documents sales by creating or updating customer profile records.
● Manages financial transactions.
● Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
● Alerts management of potential security issues.
● Assists with inventory, including receiving and stocking merchandise.
● Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Shipping & Receiving Clerk Fleetpride Grapevine, Texas - July 2022- July 2023
● Communicated with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates to maximize department profitability.
● Operated computer and RF scanner based computer systems with a high level of accuracy.
● Scheduled appointments, provided rate quotes, and entered pick up requests.
● Made outbound calls for delivery delays or billing issues.
● Unpacked incoming shipments, investigates overages, shortages and damaged shipments.
● Prepared paperwork to process OS&D freight including repackaging OS&D freight as needed.
● Maintained accurate records for reporting OS&D freight on a daily and weekly basis.
● Moved pallets and other materials to and from storage and production areas/loading docks.
● Cleaned and maintained loading dock in compliance with OSHA safety standards.
● Stacked and store pallets using a pallet jack to keep the production floor clean.
● Tracked time spent on assignments each day for productivity reporting.
● Inserted items into containers, using spacers, fillers, and protective padding.
● Properly handled different freight including Hazmat materials.
● Labeled packages according to instructions provided on work orders.
● Maintained a professional friendly demeanor with customers at all times.
● Researched and provided the most profitable mode of shipment, also meeting client’s requirement for movement of freight.
● Tracked time spent on assignments each day for productivity reporting. Picker/Sorter Amazon Coppell, Texas- Nov 2020-Jan 2022
● Navigated through an internal system using multiple screens to assist customers.
● Transported fragile merchandise on special equipment.
● Unloaded trucks to conveyor belt.
● Analyzed work orders.
● Operated material handling equipment and palletized product for shipment.
● Examined and inspected products for defects and damages.
● Ensured products met quality requirements.
● Updated stock inventory after each item was retrieved.
● Picked out ordered items from storage shelves or and serial numbers.
● Collected order notes to fulfill deliveries.
● Securely shrink-wrapped items before placing them in envelopes or boxes.
● Managed stock control, including item replenishment and storage.
● Performed general warehouse duties as necessary.
● Assisted customers via email and fax inquiries.
Server Applebee's Cedar Hill, Texas June 2018-Nov 2020
● Answered phones to schedule, confirm, and cancel reservations.
● Greeted guests and escorted them to their tables.
● Provided attentive and professional customer service and built relationships with repeat customers.
● Communicated with customers and restaurant staff to ensure that any guests' concerns were promptly addressed.
● Trained new servers on service policies.
● Prepared restaurant tables with special attention to sanitation and order.
● Attended customers upon entrance.
● Presented restaurant menus and helped customers select food/beverages.
● Answered questions or make recommendations for complementary products.
● Collaborated with other restaurant servers and kitchen/bar staff.
● Dealt with complaints or problems with a positive attitude.
● Issued bills and accepted payments.
● Prepared restaurant tables with special attention to sanitation and order.
● Welcome and sit diners comfortably in the dining section.
● Took customer’s food and drink orders.
● Collaborated with the kitchen and bar staff for prompt and correct delivery of orders.
● Memorized the menu and recommended appetizers,meals and drinks from restaurant wine stock.
● Sat tables and rearranged the dining area to accommodate larger groups and prepare the restaurant for special events.
● Ensured cooking utensils and kitchen area are cleaned after closing to comply with state regulations.
Education
Moises E. Molina High School
Diploma
Certification
Food Handler
TABC
Contact this candidate