Customer Service Manager

Sabrina Robinson

***********@*****.*** 252-***-**** Gaston, NC

SUMMARY

Seeking Customer Service Manager role with 12 years of experience. Currently managing customer service operations at Food Lion; adept at scheduling, monetary services, and enhancing checkout experiences. Proven leadership as Assistant Manager at Family Dollar and Dollar General, excelling in vendor coordination and inventory management. WORK EXPERIENCE

Food Lion Roanoke Rapids, NC

Customer Service Manager (CSM) Sep 2022 - Present

• Manage team scheduling and delegate daily tasks to ensure operational efficiency and customer service excellence.

• Oversee monetary transactions, maintaining accuracy and speed in customer checkout processes. Family Dollar Gaston, NC

Assistant Manager Sep 2020 - Sep 2022

• Managed point-of-sale operations, ensuring accurate transaction processing and customer satisfaction.

• Coordinated inventory restocking and vendor communications, maintaining efficient store operations. Walmart Roanoke Rapids, NC

Digital Personal Shopper Jul 2020 - Sep 2021

• Accurately selected and prepared customer-specific orders, ensuring adherence to shopping lists and quality standards.

• Utilized handheld technology to efficiently navigate and fulfill shopping tasks within designated timeframes. Dollar General Gaston, NC

Assistant Store Manager Jul 2019 - Jul 2020

• Managed inventory control processes, ensuring product stock levels met customer demand and company standards.

• Administered point-of-sale operations and coordinated with vendors, maintaining accurate documentation for all transactions.

Walmart Roanoke Rapids, NC

Cake Decorator/Bakery Clerk Apr 2018 - Apr 2019

• Enhanced customer satisfaction by skillfully decorating and personalizing a wide range of cakes to fulfill specific customer requests.

• Maintained high standards of artistry and precision in icing and embellishment techniques, contributing to consistent positive feedback.

Lowes Home Improvement Roanoke Rapids, NC

Customer Service Associate Mar 2016 - Aug 2017

• Addressed customer inquiries, ensuring comprehensive support and satisfaction with product selections.

• Provided personalized assistance to customers, facilitating a positive shopping experience and meeting consumer needs.

Walmart Roanoke Rapids, NC

Sales Associate May 2011 - Dec 2015

• Provided customer support by addressing inquiries and guiding customers to desired products, ensuring a satisfactory shopping experience.

• Maintained store presentation through diligent stocking, organizing merchandise, and ensuring cleanliness of the sales floor.

• Operated cash registers as required, efficiently handling transactions and providing accurate cash management. EDUCATION

Northampton County High School

High School Diploma or GED, General Studies

Conway, NC

May 2001

SKILLS

Computer Skills • Cash Handling • Shift Management • Store Management Experience • Retail Management • Assistant Manager Experience • Inventory Control • Loss Prevention • Pos • Leadership • Retail Sales • Supervising Experience

• Management • Merchandising • Employment & Labor Law • Interviewing • Recruiting • Human Resources • Customer Service • Basic Math • Microsoft Office • Cake Decorating • Load & Unload • Warehouse Experience • Sales Management • Planograms • Freight Experience • Organizational Skills • Pricing • Medical Terminology

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