Customer Service Representative
Resume:
Cynthia Creasy
Joplin, MO *****
**************@*****.***
Work Experience
Remote/Customer Service Advocate
Activus Connect - Orlando, FL
October 2023 to March 2024
Provide assistance to Payroll questions servicing several different companies, and also direct callers to the correct departments about their issues
CSR - Customer Service Representative
Remote-CX - Remote
October 2022 to June 2023
I assisted members who called in about their benefits with top insurance company. I also did trouble shooting with their issues if warranted, providing a one call resolution. A thorough knowledge of dual plans, and maintaining account issues. Member Advocate (Remote)
SGS Consulting - Remote
June 2022 to September 2022
I worked on assignment with SGS consulting, as an member advocate for Aetna health insurance. My duties were to answer any questions a newly enrolled member might have about their plan. Provide assistance for the member concerning any situations that might arise. Customer Service (Remote)
Medix - Remote
July 2021 to November 2021
I was with the health insurance County Care, answering incoming calls from members with questions and issues with their accounts. Trouble shooting with each call. I provided also information to physicians regarding authorizations, and claim support.
CaseWorker (Remote)
Rose International - Joplin, MO
April 2021 to June 2021
I worked cases that were messages from service members families, needing to contact them in order to tell them of a family related emergency. These messages must be delivered by the American Red Cross in order for them to get leave home to see their families. Research is involved due to lack of information on the soldier and their current location. Emergency messages must be sent with the upmost urgency. Verification Specialist (Remote)
Viriya Consulting, LLC - Joplin, MO
November 2020 to December 2020
I processed grant applications through Sales Force, people that have been affected financially since the Corona-19 Virus in 2020.
Specific documents were necessary in order to complete their applications, and move forward for approval.
Customer Service Representative (Remote)
Sutherland/Blue Cross Community Health Plan - Joplin, MO January 2019 to October 2020
I provided information to customers concerning their insurance policy, scheduled appointments for members having issues on their own. I instigated Formulary Exceptions on the member's behalf, and established PCP's for members in need.
Customer Service Representative (Remote)
Sykes Enterprises, Incorporated - Joplin, MO
January 2019 to December 2019
I provided customer service for inbound calls regarding online ordering, trouble-shooting each call to the customer's satisfaction. The areas covered in most calls were customer's accounts, ordering products, tracking shipments, replacing damaged packages or lost packages, or refunding customers. Healthcare Advocate (Call Center)
Teleperformance/United HealthCare - Joplin, MO
June 2015 to December 2018
I represented United Health Care, and answered all questions concerning members health plans. I also provided information of their benefits for pre-screening, that are life-saving. I took payments electronically, and provided claim assistance. Assisted in scheduling doctor appointments for members. Customer Service (Remote)
Sykes Enterprises, Incorporated - Joplin, MO
January 2010 to June 2015
I worked from home for Sykes; was contracted to work for Abercrombie & Fitch, Hollister, and Gilly Hicks apparel. I received phone calls around the world ordering through the companies websites. I processed orders for the customer; troubleshooting any problems with their orders Education
Bachelors in Business Administration
Missouri Southern State University - Joplin, MO
September 1992 to May 1995
Skills
• Insurance Verification
• Medical Office Experience
• Microsoft Word
• Medical Records
• Medical Scheduling
• Medical Terminology
• Human resources
• Typing
• Windows
• HIPAA
• Customer support
• Conflict management
• Help desk
• Data collection
• Visio
• Documentation review
• Managed care
• Management
• Care plans
• Multi-line phone systems
• Analysis skills
• DME
• Clerical experience
• Social media management
• Microsoft Access
• EDI
• SAP
• Process mapping
• Windows
• Microsoft Office
• Organizational skills
• Computer skills
• Typing
• Communication skills
• Time management
• English
• Phone etiquette
• Live chat
• Customer service
• Data collection
• Customer relationship management
• Human resources
• Clerical experience
• Research
• Conflict management
• Recruiting
• Medical records
• HIPAA
• Scripting
• Accounts receivable
• Google Suite
• Interviewing
• Case management
• Working with people with disabilities
• Live chat
• Customer service
• Communication skills
• Help desk
• Windows
• Typing
• Analysis skills
• Customer relationship management
• Google Suite
Certifications and Licenses
Driver's License
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