Assistant Manager Customer Service
Resume:
Christen Sherrill
Mayfield, KY
*************@*****.***
To obtain a position with daytime working hours. Full time with benefits and opportunity for advancement
Authorized to work in the US for any employer
WORK EXPERIENCE
• Registrar Jackson Purchase Medical Center Mayfield, KY November 10- Current Responsibilities: Registering patients for Lab work, x-rays, surgery and other hospital procedures. Running estimates with insurances, taking payments, and setting up payment plans. Balancing payments every night and running reports daily. Answering incoming calls and admitting patients into the hospital. Assisting patients with billing questions and other questions that may pertain to the hospital as front registration.
• HUC (Unit Secretary) Baptist Health- Paducah, KY December 3, 2018- June 30,2021 Responsibilities: Assist and support patients and medical staff by answering incoming calls, organizing charts and admitting and discharging patients.
• CSR LYNXX Services- Paducah, KY July 2018- November 2018 Responsibilities: Scheduling pick up and drop offs of total loss vehicles. Calling tow companies and collision centers to see if vehicles are released. Making contact with customers along with insurance companies regarding total loss vehicles. Scheduling payments and diffusing difficult calls and customers issues.
• Insurance Processing Representative Credit Bureau-Paducah, KY September 2017-May 2018 Responsibilities: Working with insurance representatives to process medical insurance information correctly. Fixing payment errors that were made by posting department. Billing and mailing letters to insurance companies. Finding and recognizing insurances that patients may have. Faxing insurance claims. Sending appeals to different insurances so that payments can be made for medical services. Reading claims and medical records. Accomplishments: Assigned to special teams for claims that has different and difficult problems with insurance and following up with insurances to get them to pay.
• Assistant Manager Peebles - Mayfield, KY April 2017- August 2017 Responsibilities: Opening and closing store, customer service skills; sending and receiving e- mails; making daily deposits to the bank; accounting daily and nightly totals; counting registers and balancing safe.
Accomplishments: I was promoted from part time temporary sales associate to full time assistant manager.
• Assistant Manager Graceland Management- Cunningham, KY April 2016 - August 2017 Responsibilities: Taking and making calls; diffusing difficult situations with customers and call center representatives; taking bill payments; transferring calls to other departments; closing out accounts once all payments are made; taking online payments via pay pal; balancing mailed in payments; over-seeing last shift of the night by completing revenue summary and sending last e-mails of the night.
• Assistant Manager
Peebles - Mayfield, KY April 2014- April 2016
Responsibilities: Opening and closing store, customer service skills; sending and receiving e- mails; making daily deposits to the bank; accounting daily and nightly totals; counting registers and balancing safe.
Accomplishments: Promoted from part time temporary sales associate to full time assistant manager.
• Cashier Dillard’s - Paducah, KY - October 2012 - March 2013Responsibilities: Waiting on customers; keeping my department neat and clean; meeting sale goal on a daily basis.
• Pharmacy Technician Walgreens Pharmacy - Mayfield, KY - August 2011 - March 2012 Responsibilities: Customer Service; filling prescriptions; taking inventory of medicine.
• Sales Associate Limited Store - Paducah, KY - March 2009 to December 2010 Responsibilities: Waiting on customers; keeping the store clean; up-selling and helping customers put items together; using register to ring up customers.
• Office Assistant Vertie's Touch - Southfield, MI - 2002 to 2005 Responsibilities: Answering phone; making appointments for cleaning; sending letters and invoices to customers; completing a daily log of all phone calls and anything else that occurred while at work. Payroll.
EDUCATION
• Hampton University - Hampton, VA
2006 to 2009
• Andover High School - Bloomfield Hills, MI
2001 to 2005
SKILLS
• Customer service (10+ years), Microsoft Office (10+ years), Typing and Computer (10+ years) REFERENCES
• Elizabeth White- Office Manager for Hospitalists at Baptist Health 270-***-****
• Geco Ross– Principal of Paducah Middle School 270-***-****
• Vertie Townley- Former owner of Queen’s & Kings Closet 248-***-****
More references available upon 1 request of 2
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