Medical Assistant Front Desk

Yolanda Murphy

***** *** ***** ********* ** *****

661-***-****

**************@*****.***

Objective

Looking for a fair paying job in online customer services.

Experience

Kmart 2006

Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Greeted customers entering the store and responded promptly to customer needs.

Worked flexible schedule and extra shifts to meet business needs.

Assisted customers with returns, refunds and resolving transaction issues.

Tehachapi physical therapist 2006 (Internship/Medical assistant)

Receptionist/Secretary

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Increased customer retention rates through exceptional communication skills and problem-solving abilities.

Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School and some college

American School, Lansing Illinois 1998 (High School)

JMHS ( Graduated December 2023)

College of Marin

2006-2008

Certificate in Medical Assisting

Certificate in insurance sales

Miscellaneous

Computer literate

Took a college course in Microsoft Office

Fast learner

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