Salesforce Com Software Development
Resume:
SUMA BANDARU
*************@*****.***
PROFESSIONAL SUMMARY:
A software development professional and certified salesforce specialist with 8+ years of diverse IT experience in Salesforce.com CRM and Force.com platform as a Salesforce Tester and QA Analyst.
•Having 8+ years of experience working as a QA, I was involved in developing test methodologies, test strategy, test plans and test cases, design and developed the manual tests for multiple modules. Extensively tested Sales and service applications in Salesforce.com.
•Hands-on experience with all levels of testing including Smoke, Cucumber, Functional, Integration, Regression, UAT, Data Driven,API.
•Tested Sales, service, Health cloud to improve business process.
•Experienced Salesforce Marketing Cloud tester with a proven track record of ensuring the quality and reliability of marketing automation solutions
•Good exposure in using QTP/UFT integrated environment
•Experience in Functional, Data-driven, Unit, Integration, System, Front-End and Back-End Testing.
•Experience in various test management and defect tracking tools like Quality Center,Jira
•Written Test Plans and Test Cases based on the Business Requirement Documents (BRD.) and Developed Business Requirement Documents (BRD), functional requirement documents (FRD) and traceability matrix.
•Good Knowledge of Waterfall and Agile SDLC methodologies.
•Experience with test planning, test execution and test results analysis.
•Provided direct support to SalesForce users during UAT.
•Generated custom Reports, Dashboards and analytical snapshot for management and various business unit personnel to provide detail information on key performance indicators (KPI).
•SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events
•Knowledge in Data Migration from Legacy systems to Salesforce using Import Wizard and Data Loader Utility. Acquainted with Salesforce.com sales policies and procedures.
•Experienced in analyzing business requirements, Entity Relationship diagram and applying them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships
•Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case
•Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
•Extensive experience in bug tracking tools like HP Quality Center / Test Director, eRoom, Bugzilla, Watson.
•Demonstrated experience and knowledge of creating Users, Roles, provide user/Organization level permissions and testing in Salesforce Objects, fields, security setup, other configurations, SOQL queries, Tigger's, workflows to build business functionality based on design for business requirements.
•Good exposure in using of QTP integrated environment (Step generator, synchronization, Actions, recovery Scenarios and methods etc.)
•Extensively tested Salesforce Reports and Dashboards.
•Extensively Tested Quotations, Contracts and Agreements in SFDC and SAP
•Tested Products and Pricing in SFDC,SAP.
•Worked closely with Business Users to enabled business process using SFDC.
EDUCATION:
Masters in Computer science from Concordia University, WI, USA.
Bachelors Degree in Computer Science Engineering (CSE) from Jawaharlal Nehru Technological University (JNTU), India.
SKILLS:
CRM TOOLS
Salesforce.com, SAP, Jira, Confluence, Zephyr, Postman
SALESFORCE TECHNOLOGIES
Apex Classes, Test Classes, SOQL, SOSL, Visual, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing
SALESFORCE INTEGRATION TOOLS
Data Loader
LANGUAGES
C, C++,VB, Java, SQL, Apex, ASP.NET, C#
DATABASES
SQL Server, MS Access
OPERATING SYSTEMS
Windows Server 2008/ 2003 / 2000 Windows XP Pro / NT /
Macintosh, Linux
WEB TECHNOLOGIES
Web Services, XML, HTML,JSON
Caterpillar – Illinois Mar 2024 to Present
Senior Salesforce Tester
Responsibilities:
•Performed role as Salesforce Tester in the project.
•Collaborated closely with stakeholders, including business analysts, developers, and project managers, to prioritize testing activities, identify and document software defects, and provide training and support on Salesforce .
•Conducted functional, integration, and regression testing for Sales Cloud ensuring alignment with business requirements and industry standards.
•Requirement gathering from business users &analyze business requirement.
•Writing test cases for functional testing,Performance Testing/Re-validation testing, End-to-End Testing Responsible for Metrics Generation.
•Track and prepare the report of testing activities like test completion report for each phase, defects discovered and their status, performance baselines etc.
•Worked with BA while Preparing Business Requirement Documents and Project Plan.
•Extension Use of Workbench to run SOQL in order to create test data and manipulate test data in respective salesforce environment.
•Conducting WebService,API testing using tools such as Postman.
Analyze,Validate Request and Response Json files for WebService and API Testing .
•Experience with web service technology like REST, SOAP.
Creating and executing test plans and test cases to ensure Web Service API functionality .
•Tested Standard Object like Account, Contact and Campaign Member and Created Custom Objects.
Tested Metadata in sandbox and Production.
•Worked in testing of Customer Portals and Sites for the Letter of Intent, Review and Scoring and RFA of the customers.
•Tested both post and portal. Support User Acceptance Testing.
•Participate in requirements, design, estimation and test approach discussions.
Create and maintain test scenarios and other related documentation.
•Collaborate with the development team and business partners throughout the development life-cycle.
Perform production site, data, and release validations.
•Tested the design and development of Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
Provided direct support to Salesforce users on Salesforce related production issues.
•Tested reports & dashboards.
Tested Data Loaded into sandbox and production. Created Test Cases & involved in UAT.
•Did regression testing, Functional testing and UAT.
Maintaining the Traceability Matrix, Test Data Matrix and Status report related to project.
•Prepared documentation and detailed bug tracking report.
Extensively involved in Test Summary Report and Defect Report
•Worked with BA to get the test scripts ready even prior the Development. Worked in Agile methodology.
•Helped to develop and execute automated scripts using QTP/UFT for Functional and Regression testing.
Environment : Saleforce.com platform, Force.com Sites, Karate, API,UFT,UAT,Apex, TOSCA, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in
Southwest – Dallas, Texas Jan 2023 to Dec 2023
Senior Salesforce Tester
Responsibilities:
•Worked closely with stakeholders, including healthcare providers, compliance officers, developers, and project managers, to prioritize testing activities and ensure alignment with project timelines and objectives.
•Interacted with various business user groups for gathering the requirements for CRM implementation and studied the existing systems and software in use.
•Tested the Implementation of the Custom objects, Page layouts, Custom tabs and Components needed to suit to the needs of the application.
•Participated in requirement analysis, design reviews, and sprint planning meetings to provide input on testability, usability, and compliance aspects specific to healthcare regulations.
•Worked with the Development team to ensure that technical specifications of development for testing are well understood.
•Worked one-on-one with developers when tests uncovered bugs.
Worked On Postman,API Testing to verify Request and Response for PICOS verification .
•Analyze,Validate Request and Response Json files for WebService and API Testing .
Conducting WebService,API testing using tools such as Postman.
•Analyze,Validate Request and Response Json files for WebService and API Testing .
Experience with web service technology like REST, SOAP.
•Creating and executing test plans and test cases to ensure Web Service API functionality .
Tested the SalesForce.com application as per the requirements specified.
•Write complex SQL Queries and performance Database testing.
Developed good skills in developing and executing testing procedure and working in a team environment.
•Worked in both Agile and waterfall model.
Executed manual and automated tests to validate the functionality, performance, and security of Health Cloud solutions
•Interpreted and converted manual test cases into Selenium WebDriver using core Java with TestNG framework into automation functional, integration and regression suites.
•Tested Accounts, Contacts, Leads and Cases. Tested page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
•Profile based testing and permission testing on fields and objects are enforced.
Load/Manage the data using Apex Data Loader. Used appium, browser stack for real mobile testing.
Environment : Saleforce.com platform, Cucumber, Force.com Sites, Apex,Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, TOSCA, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in
Infosys – Hyderabad, India July 2019 to June 2022
Salesforce Tester
Responsibilities:
•Interacted with various business user groups for gathering the requirements for CRM implementation and studied the existing systems and software in use.
•Involved in the Business Requirements Document for the Implementation of the Marketing Campaign module of Salesforce.com
•Tested the Implementation of the Custom objects, Page layouts, Custom tabs and Components needed to suit to the needs of the application.
•Worked with the Development team to ensure that technical specifications of development for testing are well understood.
•Worked one-on-one with developers when tests uncovered bugs.
used Tosca to run automated test cases in a variety of settings, including development, QA, and UAT.
•Tested the SalesForce.com application as per the requirements specified.
Developed good skills in developing and executing testing procedure and working in a team environment.
•Worked in both Agile and waterfall model.
Tested page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
•Profile based testing and permission testing on fields and objects are enforced.
•Load/Manage the data using Apex Data Loader. Tested Custom Objects and lookup and master-detail relationships on the objects. Also for junction objects to establish connectivity among objects.
•Tested workflow rules and related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
•Wrote and executed test cases for major program modules. Identified application defects to minimize number of steps to reproduce the problem.
•Executing test cases and defect logging and tracking.
Performed Post deployment validations.
•Executed manual and automated tests to validate the functionality, interoperability, and data security of Health Cloud solutions in medical environments, focusing on patient care coordination, electronic health records (EHR), and compliance with HIPAA regulations.
•Tested Accounts, Contacts, Leads, Campaigns and Cases.
•Tested several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality. Worked on Accel Automation Testing, mobile, API, and desktop application automation testing solutions are all provided by AccelQ, a cloud-based continuous testing platform. It is intended to make the automation process easier to understand and accessible to people who may not have a lot of programming experience. AccelQ offers a low-code and no-code environment that facilitates test case management, effective test automation, and seamless integration with continuous integration and delivery pipelines.
Environment : Saleforce.com platform, Force.com Sites, Apex, Pages, Data Loader, Workbench HTML, WEB SERVICES API, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.
Google – Hyderabad, India July 2016 to June 2019
Salesforce Tester
Responsibilities:
•Monitored and planned tests and test scripts using Quality Center, and also used its bug reporting capabilities to track document bugs.
•Report application problems and test corrections/fixes. articipate in weekly status meetings and bug review meetings to triage the bugs with developers.
•Tested salesforce.com record types, page layouts, field level security for different profiles.
Tested workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
•Tested profiles and Object level, field-level and record-level security. Worked on Testing the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
•Tested the dashboards to monitor lead activities based on sales geography.
Tested the Custom objects, Page layouts, Custom tabs, Components.
•Public Groups, Profiles, and Roles within the Salesforce CRM; this involved Testing access to the applicable user within the user hierarchy.
•Formula Fields, Validation Rules, Workflow and approvals testing for flexibility and functionality of force platform application.
•Tested different reports like standard, summary and matrix for quarterly and half yearly sales.
•Worked In a Selenium automation project where web browser interactions are automated for web application testing using the Selenium toolkit. Selenium is a flexible option for web automation because it works with many platforms, browsers, and computer languages.
•Tested various visual force pages for various requirement need. Email templates Verification and tested inbound emails using Visual force as per clients and customers requirements.
•Assist UAT testers with finding, assessing and reporting issues and workarounds.
•Tested the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
Environment: Saleforce.com Sales, Service, Visual Force (Pages, Component & Controllers), Force.com, Excel, CRM Fusion Demand tools, Apex Language, Data Loader, MS Visio, HTML, CSS, Workflows, Salesforce Chatter, Approvals, Reports,, Security Controls, Custom Tabs and Objects, Email Services AppExchange, HP quality center, site force, Marketing Automation.
S Fortune Solutions, Hyderabad, India Nov 2015 to June 2016
Intern (IT Analyst)
Collaborated with stakeholders to understand project requirements and objectives.
Developed test plans and strategies outlining the approach for testing the software.
Identified test scenarios, test cases, and test data needed to validate the software's functionality.
Executed test cases according to the test plan, using both manual and automated testing techniques.
Recorded test results and reported defects or issues found during testing. Conducted different types of testing, such as functional testing, regression testing, integration testing, and performance testing, to ensure software quality.
Developed and maintained automated test scripts using testing frameworks and tools. Identified test cases suitable for automation and integrates them into the automated testing suite.
Provided feedback to project teams on best practices for improving software quality and efficiency.
Reviewed software requirements, design documents, and other artifacts to identify gaps and inconsistencies.
Documented test plans, test cases, and test results for future reference and audit purposes.
Identified opportunities for process improvement and optimization within the QA process.
Stayed updated on industry trends, emerging technologies, and best practices in software quality assurance.
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