Customer Service Patient Care

Cynthia Clendaniel

***********@**.*** 321-***-****

Palm Bay, Florida

1. Profile Section

•Current: "Record of exceeding expectations: Seeking a challenging position where qualifications can be most effectively and profitably utilized."

•Improvement:"Dedicated healthcare professional with over 30 years of experience in customer service and care management, seeking a patient advocate position to leverage strong communication, problem-solving skills, and a passion for patient care."

2. Summary of Qualifications

Customer Service and Sales in Medical Industry: Over 30 years of experience in healthcare, with a proven track record in enhancing patient satisfaction and driving revenue growth through exceptional customer service and proactive communication.

Communication and Leadership: Successfully implemented productivity-enhancing systems across departments, serving as a liaison between clients, healthcare providers, and insurers. Experienced in managing teams and projects efficiently.

Administrative: Expert in multitasking, meeting deadlines, and maintaining accurate, confidential records. Developed and implemented procedure manuals that improved operational efficiency in multiple organizations.

3. Employment History

•Private Caregiver (2021 - April 2024):

Add more specific achievements or responsibilities. For example:

"Provided compassionate care to elderly clients, enhancing their quality of life through personalized care plans and regular communication with healthcare providers.” Assist with daily living task, provided transportation to and from medical providers, cooked meals and cleaned environment, assist in exercise routines, made appointments and dispense Rx.

•Sandcastle Homecare (2020-2021):

"Designed and implemented care plans that improved client satisfaction” ran monthly reports of patient progress, assist in obtaining DME, communicated with care givers, medical providers, insurance companies and families.

•Amex Pharmacy (2012 – 2015):

"Streamlined prescription verification processes, reducing turnaround time” communication with patients and medical providers, filled Rx, obtained & maintained medical records

4. Highlighted skill overview

Skill set & experience overview: patient advocacy, case management, medical records, financial estimates, benefits overview, creating and implementing plan of care, exceptional communication skills with patients, providers, and insurance companies, technical writing in manuals and work flow management, systems revilement to improve productivity and reduce errors.