Customer Service Representative

ADNAN KHASAWNEH

Mobile: 757-***-****, ******@*****.***

PROFILE SUMMARY

PROFILE SUMMARY

Experienced and results-oriented Customer Service Representative with many years of outstanding service across various industries. Skilled in managing a wide range of customer inquiries, and requests with professionalism and efficiency. Effective team player, working collaboratively with colleagues to achieve shared goals and deliver superior service

KEY SKILLS

1.Communication Excellence: Highly skilled in both verbal and written communication, able to convey complex information in a clear and concise manner.

2.Customer Relationship Management: Proficient in building strong customer rapport, fostering long-term relationships, and effectively meeting their needs.

3.Problem-Solving: Proven ability to troubleshoot, address concerns, and develop innovative solutions to meet customer requirements.

4.Multi-tasking: Capable of managing multiple tasks simultaneously, ensuring attention to detail and accuracy in all aspects of work.

5.Technical Proficiency: Experienced in utilizing various software and CRM systems to manage customer interactions, maintain accurate records, and provide prompt responses.

6.Adaptability: Excels in fast-paced environments, quickly adapting to changing priorities and customer needs.

7.Flexibility: Able to work flexible schedules and perform duties in various weather conditions.

EMPLOYMENT HISTORY

2020-2023 WALGREENS COMPANY Chesapeake -Virginia

Cashier and Customer Services

• Consistently achieving a 95% customer satisfaction rating.

• Resolved escalated customer issues promptly and effectively,

• Collaborated with cross-functional teams to implement daily tasks on schedule.

2019 – 2020 USUI INTERNATIONAL CORPORATION Chesapeake, Virginia.

Duties include but are not limited to Quality Assurance, Product Quality checks, assembly-line operation, and production. REWARD OF THE BEST EMPLOYEE OF THE MONTH.

• Provided personalized assistance to customers, including product recommendations, order tracking, and resolution of billing inquiries.

• Received multiple customer commendations for outstanding service and dedication to their needs.

• Assisted in training new team members and served as a mentor to promote knowledge sharing and skill development.

2017- 2019 Hampton University Adjunct instructors College of Liberal Arts

Department of Health, Physical Education and Recreation

• Taught Health Education and Personal Health

• Thought African American Health issues: Closing the Gap.

2011-2016 King Abdulaziz University, Saudi Arabia,

Instructor, Department of Human Resources Management

• Taught Introduction to marketing

• Taught business Law and ethics

• Taught Quality Assurance of for business

2006- 2010 Abu Dhabi University UAE

Instructor Business and Marketing

• Taught Business Administration

• Taught Marketing Principles

• Taught business Social responsibilities’.

2002-2005 Kent State University instructor Part Time.

Taught Health Education and Personal Health

Taught research and statistical analysis

1998-2001 Dollar Store shift Manager, Columbus, Ohio

• Customer, Sales associate, and cashier

• Delivered high-quality customer service with a friendly, Professional approach.

• Weekley Inventory to sustain stock levels and helped to order new inventories

6/1/2001- 5/1/2002 Sears (Seasonal Workers) Columbus, Ohio

• Provided high-quality, fast customer service

• Inventory control measures to sustain stock levels and helped to order new inventories.

• Managed and maintained displays as indicated by planograms and end caps.

• Educated customers on available product options With a Professional approach

1997-2001 Joseph R Harrison Company LPA. Akron Ohio

IT and Mailroom Operator, Network Administration, and Nightshift supervisor

VOLUNTEER AND COMMUNITY SERVICE

• Intercultural Committee Member for Virginia Beach.

• Community Outreach Committee at Oasis Social Society Suffolk -VA

• Yearly Thanksgiving baskets distributed to families in Norfolk Center - VA

• Monthly Feeding the homeless at Resurrection Parish church, Portsmouth, Virginia

• Election Officer form 2016- to present City of Chesapeake - VA

EDUCATION

Master’s Degree Education. Kent State University Kent Ohio 1995

Bachelor’s Degree in Business Administration

Help Desk Customer Services Certificate

REFERENCES: UPON REQUEST

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