Customer Service Chicago Il
Resume:
Micheal Ikoigha
Dedicated and service-oriented professional seeking a position in a
continuously developing company where my interpersonal skills and enthusiasm for growth can contribute to the overall business satisfaction and operational efficiency of your company.
738 93rd street
Chicago IL, 60619
*******.*@*****.***
EXPERIENCE
American Airline, Chicago IL — Customer service
FEBRUARY 2023 - August 2024.
Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with passengers, colleagues, and other stakeholders.
Customer Focus: A strong focus on providing exceptional customer service, handling inquiries, complaints, and requests in a courteous and professional manner.
Problem-Solving Abilities: The ability to quickly assess situations, identify issues, and find appropriate solutions to meet customer needs. Attention to Detail: Accuracy in handling passenger information, processing bookings, and managing flight schedules requires attention to detail.
Computer Literacy: Proficiency in using computer systems and airline-specific software for booking flights, checking passengers in, and managing reservations.
Adaptability: Ability to work in a fast-paced environment, handle unexpected situations (like flight delays or cancellations), and remain calm under pressure.
Teamwork: Collaboration with other airline staff (such as ground crew, flight attendants, and maintenance personnel) to ensure smooth operations.
Multitasking: Handling multiple tasks simultaneously, such as checking in passengers, managing baggage, and providing information on flight schedules.
Knowledge of Policies and Procedures: Understanding and adherence to airline policies, safety regulations, and procedures related to passenger handling and baggage.
Language Skills: Depending on the airline's routes and customer base, proficiency in additional languages may be beneficial. Physical Requirements: Ability to stand for long periods and lift heavy SKILLS
C++, Visual Basic, Python,
SQL, web development,
Microsoft Excel, MS Office,
Vlookup and pivot table,
customer service, Teamwork,
Data mining, Analytical
Thinking.
AWARDS
International students
leadership
Community Care Award
LANGUAGES
English and Yoruba.
luggage when assisting passengers with baggage.
Empathy and Patience: Dealing with frustrated or anxious passengers requires empathy, patience, and the ability to diffuse tense situations. Teksynap Corp., Reston, VA — Help Desk Technician
JUNE 2017 - JANUARY 2023
Helping retired veterans connect to a provided WIFI on their buildings. Making inbound calls via queue phone system (FIVE9). Troubleshooting phones, computers, and television with internet connectivity issues.
Detail oriented for note taking with ticketing systems. Jcrew, Lynchburg VA — Warehouse Associate
SEPTEMBER 2015 - MAY 2017
Receiving goods: Receive incoming shipments, verify the contents against the accompanying documents, and ensure that the goods are in good condition.
Stocking and organizing: Properly storing incoming goods at designated locations within the warehouse, ensuring efficient use of space and easy retrieval.
Picking and Packing: Fulfill orders by accurately picking items from their designated locations and packing them securely for shipment. Safety Compliance: Adhere to safety protocols and guidelines to prevent accidents and ensure a safe working environment for myself and other colleagues.
EDUCATION
University of Lynchburg, Lynchburg VA — Business Admin. MAY 2014 - MAY 2017
Bachelor of Arts in Business Administration and a minor in Computer Science.
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