Customer Service Sports Bar

JUSTIN RIVERA

Davìe, FL, C: 856-***-**** ***********@*****.***

Summary

Talented individual with a desire to make guests/clients feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in communication and customer service to a new, rewarding opportunity.

Skills

Experience

Bartender Sep 2021 to Aug 2024

Havana - New Hope, PA

● Serve a wide range of drinks quickly and accurately.

● Provide friendly and attentive service to customers.

● Handle cash transactions with precision and speed.

● Address customer inquiries and resolve issues promptly. Bar Lead/ Bartender Jul 2020 to Feb 2022

Escape at the Newtown Athletic Club - Newtown, PA

● Trained and motivated staff to deliver high-quality service.

● Developed and implemented strategies to increase revenue.

● Handled cash transactions and maintained accuracy in financial transactions.

● Mixed and served a variety of drinks, ensuring accuracy, quality, and efficiency. Bartender/ Server April 2021 to May 2022

Patriot’s Crossing - Titusville, NJ

● Maintained a clean and organized bar area to create a welcoming atmosphere.

● Address customer inquiries and resolve issues to ensure customer satisfaction.

● Provide friendly and attentive service, engaging with customers to meet their needs. Bartender Feb 2018 to Mar 2022

Taps Sports Bar – Levittown, PA

• Made engaging connections with guests to create loyalty.

• Maintained full knowledge of all menu items, contents and preparation methods.

• Processed payment transactions and made proper change.

• Upheld a high standard of cleanliness in all work areas. Lead Bartender/ Bartender/ Server Jun 2018 to Jul 2019 B2 Bluefin Bala Cynwyd, Pennsylvania

• Created rapport with new and returning patrons to foster guest satisfaction.

• Performed with professionalism and a focus on quality at all times.

• Assessed patrons' needs in an effort to always provide proactive service.

• Evaluated department conditions and operations to determine strengths and areas for improvement.

Food and Beverage Supervisor Feb 2016 to May 2018

Parx Casino Bensalem, PA

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• Prepared correspondence, accounting and financial documents for analysis.

• Monitored multiple databases to keep track of all company inventory. Bartender Apr 2013 to Feb 2016

Parx Casino Bensalem, PA

• Made engaging connections with guests to create loyalty.

• Maintained full knowledge of all menu items, contents and preparation methods.

• Processed payment transactions and made proper change.

• Upheld a high standard of cleanliness in all work areas.

• Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.

• Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Cocktail Server Jan 2011 to Apr 2013

Parx Casino Bensalem, PA

• Gave every customer immediate and undivided attention.

• Created rapport with new and returning patrons to foster guest satisfaction.

• Honed bartending skills by assisting bartender with high-volume shifts.

• Served alcoholic beverages to patrons during high-volume shifts. Education and Training

Kean University Union, NJ

Business Management - 2015

● Played for the Football Team

● Performed community service including Habitat for Humanity and Reading Across America

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