Office Manager

JENNIFER DINATTI

**** *** *** **, *********, US, 30815

***************@*****.*** - 412-***-****

PROFESSIONAL SUMMARY

Esteemed office professional with a rich history in the construction/real estate sectors. I possess exceptional organization and planning skills with the ability to simultaneously manage various projects. Throughout my career, I have honed my ability to manage the construction of multiple new homes while focusing on office operational activity, customer service and compliance. My history in human resources has also equipped me with excellent communication and negotiation skills, which I believe are invaluable in working with vendors and suppliers as well as clients.

EMPLOYMENT HISTORY

COMMUNITY MANAGER (REMOTE) Jul 2023 – Present

AMP HOA Management 119 Davis Rd – Augusta, GA 30907

- Resolve homeowner issues, ensuring high satisfaction and community harmony

- Enhanced client relations via comprehensive solutions

- Amplified client engagement, relations and loyalty with insightful and effective communication and correspondence

- Conduct routine site inspections, maintaining neighborhood standards and safety

- Facilitate effective communication between homeowners, board members, and vendors

- Assist in managing project timelines by coordinating with subcontractors and ensuring that all project details are tracked and communicated effectively

- Oversee onboarding processes, ensuring smooth integration of new community and board members

- Fostered innovative solutions for cash processing and management needs (including setting up payment arrangements)

- Successfully managed financial pipeline and ensured accountability results

ADMINISTRATIVE SPECIALIST (REMOTE) Jan 2022 - Jun 2023

The Garage Authority 44 Buck Shoals Rd – Arden NC 28704

- Spearheaded administrative operations, amplifying customer service and accounts management

- Optimized hiring process via candidate screening/interviewing

- Led candidate screening and interviews, boosting hiring efficiency and retention

- Ensured accurate and punctual payroll and tax processing, minimizing errors

- Created content for marketing materials and social media engagement

OFFICE MANAGER (REMOTE FROM 2015-2021) April 2013 – Dec 2021

Barkley Development / Perpetual Enterprise 119 Bairdstown Rd – Blairsville, PA 15717

- Handle all administrative duties, including managing daily operations by organizing schedules, coordinating meetings, and ensuring effective team communication

- Provide direct support to the company president by managing correspondence, preparing reports, and organizing tasks to optimize his workflow through proactive calendar management

- Streamlined accounts payable/receivable via Quickbooks

- Refined data precision by maintaining impeccable customer records and history

- Ensured fiscal compliance through proficient handling of payroll/taxes

CREDIT / ACCOUNT MANAGER AND COLLECTIONS May 2005 – April 2013

Stone and Company 1718 Roseytown Rd – Greensburg, PA 15601

- Led credit applicant evaluation, ensuring financial stability and reputation

- Streamlined accounts receivable, billing and cash application processes, enhancing efficiency

- Devised action plans for high-risk accounts, mitigating potential losses

- Implemented recovery systems for delinquent accounts, boosting collection efforts

- Enhanced accounts receivable turnover, reducing delinquency rates by significant percentage

- Continued -

OFFICE MANAGER October 2000 – April 2005

Donald A. Paulone Custom Built Homes 131 Matthews St – Greensburg, PA 15601

- All administrative duties including accounts payable, accounts receivable and customer service issues with potential and existing homeowners

- All administrative duties including the managing of daily operations by organizing schedules, coordinating meetings and facilitating effective communication within the team

- Offer direct support to the president of the company by handling correspondence, preparing reports, and managing tasks to streamline his workflow

- Support the management of project timelines by coordinating with subcontractors and ensuring all project details are tracked and communicated efficiently

- Assist with estimating tasks by gathering bids from subcontractors and preparing initial estimates

- Develop and maintain relationships with vendors and subcontractors, coordinating bids, ensuring prompt communication

- Procurement and budget planning of materials for new home construction

- Creation of ads, flyers, listings and other marketing materials for advertising purposes

- Receiving/processing maintenance requests and maintaining homeowner accounts for HOA

- Met with clients for option selections. Assisted real estate agents through the buying and closing processes of homes, scheduled and assisted walk-throughs.

- Prepared closing documents for sales, was entrusted to personal and confidential (financial) information of buyers and sellers alike

APPLICABLE SKILLS

Office Management, Accounts Payable, Accounts Receivable, Customer Service, Procurement, Billing, Client Relationships and Loyalty, Account Servicing, Time Management, Problem Solving, Verbal and Written Communications, Payment Solutions, Financial Analysis, Pipeline Management, Contact Management, Cash Processing and Management, Office 365, Word, Excel, Powerpoint, Quickbooks, Adobe, Canva, Constant Contact

REFERENCES

Scott DeStefino, Sales Manager – Stone and Company 724-***-**** Rob Barkley, Owner – Barkley Development 412-***-**** Lauren Copley, Friend and Former Colleague 724-***-****

Contact this candidate