Customer Service Inventory Control

CONTACT

Address : Kountze, TX *****

Phone : 409-***-****

Email : ***********@*****.***

SKILLS

• Problem-Solving

• Customer Relations

• Multitasking and Organization

• Store operations

• Customer Service Management

• Training and mentoring

• Store Opening and Closing

• Friendly and Positive

• Outstanding communication skills

• Inventory Management

• Store Merchandising

• Cash Management

• Shift Scheduling

• Employee Training

• Recruitment and hiring

• POS Systems

PROFESSIONAL SUMMARY

Dynamic leader with a proven track record at Dollar Tree, excelling in customer service management and inventory control. Skilled in fostering team leadership and coaching, significantly enhancing store operations and customer satisfaction. Expert in leveraging outstanding communication skills to mentor and train teams, achieving notable improvements in efficiency and performance. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

WORK HISTORY

Store Manger, 01/2024 to 04/2024

Dollar Tree Stores - Beaumont

Assistant Store Manager, 04/2021 to 01/2024

Dollar Tree - Silsbee

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Managed inventory control, cash control, and store opening and closing procedures.

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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

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• Assisted with hiring, training and mentoring new staff members. Improved customer satisfaction through staff training in customer service and product knowledge.

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• Approved regular payroll submissions for employees.

• Completed point of sale opening and closing procedures. Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

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• Rotated merchandise and displays to feature new products and promotions. GERRALYN (JHERI)

MARTIN

Driver, 06/2020 to 04/2021

Beaumont Enterprise - Beaumont

Teacher, 08/2016 to 06/2020

Met Headstart - Kountze

Church Secretary, 04/2012 to 06/2016

First United Methodist Church - Kountze

Walked through store areas to identify and proactively resolve issues negatively impacting operations.

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Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

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Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

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• Created and maintained safe and secure work environments for employees. Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

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Maintained positive customer relationships by responding quickly to customer service inquiries.

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• Reconciled daily sales transactions to balance and log day-to-day revenue. Provided weekly work schedules to employees to accommodate business demands and vacation requests.

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Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

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• Followed all relevant traffic laws and safety regulations.

• Utilized GPS and other navigation tools to plan routes and stay on schedule. Achieved safe driving records by consistently following traffic rules and regulations.

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Delivered goods and products to customer on time and in excellent condition.

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Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

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Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

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Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

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Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

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Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.

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Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.

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Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.

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Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.

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Created and updated membership rosters, church documents and basic reports.

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Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.

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Substitute Teacher, 08/2009 to 04/2012

Kountze ISD - Kountze

Licensed Insurance Agent, 03/2000 to 09/2009

State Farm / Allstate - Lumberton, TX

Greeted visitors, callers and members of congregation courteously and promptly

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• Handled church correspondence, member database and building scheduling. Published, printed and mailed informative, prayerful newsletters to church members and leadership team.

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Collaborated with pastoral staff to develop meaningful worship programs that enriched congregational spiritual growth.

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Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

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Upheld classroom routines to support student environments and maintain consistent schedules.

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Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

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Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

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Kept students on-task with proactive behavior modification and positive reinforcement strategies.

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Maintained day-to-day classroom management and discipline to promote learning initiatives.

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• Calculated quotes and educated potential clients on insurance options. Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

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Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.

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Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

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Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.

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Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.

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Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.

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Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.

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EDUCATION

Associate of Arts : Child Development, 02/2017

LIT - Beaumont

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