Data Entry Customer Service
Resume:
Alma Lewis
**********@***.***
SKILLS
Healthcare Billing
Human Resource contact tracing
Case Management
Data Entry
Collections
Payments
Insurance Claims
Appointment setting (Veterans)
Contact Tracing
Benefits
Remote experience
Microsoft Office
Correspondence
CRM/ Sharepoint
Zendesk
Remote experience
ADDITIONAL INFORMATION
Skills:
Customer service experience
Heavy data entry experience
Sales experience
High volume call center
Technical support
Customer service collections representative
Business owner
Teacher
WORK EXPERIENCE
Maximus
Case Manager/Eligibility Specialist June 2021 – June 2024
Remote case manager
Approve/deny applications for government income-based program
Review 100+ applications daily
Reviewed confidential documentation/ files received.
Maintained confidential files.
Approve/ deny applications.
Updated client/customer files
Heavy use of data entry
Heavy use of email
Heavy use of Microsoft Office
Customer service
Heavy use of Microsoft Teams
Heavy use of SharePoint site
Salesforce
Logged in to multiple programs.
City of Dallas
Remote Human Resource Contact Tracer March 2020 – May 2021
Inbound/ outbound call center representative 30-40 calls per day, Customer service,
Receive intake calls and make outbound call for employee contact tracing
Notify employees out due to Covid of leave approval or denials
Submit cases on behalf of Human Resources on behalf of employee for employee leave due to covid
Assist employee with submitting covid results when additional time off is needed
Contact employees and notify them of potential exposure of Covid 19
Remote Work from Home, Heavy Data Entry, Electronic Contact tracing system to initiate communications with positive COVID-19 employees and/or direct contact, Provided exceptional customer service to individuals over the phone,
Followed a script, notify positive COVID-19 residents and direct contacts of their positive result and provide education on isolation protocols,
Maintained patient confidentiality and ensure that all data and information collected in concordance with local data privacy and confidentiality standards, Follow up and update employee files, Resolved customer issues in a prompt and courteous manner,
Document each call appropriately, use of Sharepoint & Zendesk
Decker Staffing
Hybird Remote Customer Service Sales Representative February 2015 – February 2020
Work from home/ In office as a customer call center representative
Data entry,
Technical support/ assist customers with technical issues
Credit card payments,
Check order status
Solicit sales/Upsell
Refer unresolved customers and billing complaints to another department, handle exchange & credits, refunds, adjust invoices.
Fast pace call center with high volume of calls
Productively meet sales quoto
UnitedHealth Group
Billing/ Claims Representative June 2014 – February 2015
Help member with benefits, account management, claims, give provider help about claim and benefits, email, respond to telephone or written correspondence inquiries, data entry, send out materials by request, explain benefits medical, dental, vision, co pay, coverage gap,
Recommend improvements in products, packing medication, or billing methods and procedures, keep record of customers interaction or prepare change of address, refunding, adjust account, review insurance terms to see what is covered by insurance change address
Manpower Maximus Federal
Customer Service Representative January 2012 - March 2014
Take Inbound and outbound calls scheduling doctor's appointments for veterans.
Assisting veteran find a provider close to their home, review veterans files, enter doctor's appointments into system, enter reason for veteran needing to see doctor into the system, also performed application intake, took all veteran personal information and entered into system so that the veteran would receive a follow up call for appointment scheduling,
Worked in a very fast paced environment, created excel reports to turn into supervisor at the end of my shift, special projects of 8-10 hours of data entry daily, confirm appointments with the veteran and the provider.
Texas Barber College
Floor Instructor April 2008 - December 2011
Technical college teacher and floor instructor, help prepare students for state and board exams
EDUCATION
Texas A & M University-College Station - College Station, TX
February 2017
Texas Barber College - Dallas, TX
October 2007
East Field College - Dallas, TX
August 1983
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