Customer Service Front Desk
Resume:
(Deepa) Roshni Bhatoolaul
Articulate, trilingual team player, passionate about people, sales and delivering excellence in : customer service and facilitating operations. Harrisburg, PA 17109
*************@*****.***
EXTENDED PERSONAL PROFILE
• Trilingual articulate communicator
• Thrives from making positive differences
• Enthusiastic about embodying time tested company processes and practices that value people.
• Enjoys being part of a positively driven, progressive and excelling work culture : that upholds and implements its expectations and standards consistently and fairly.
• Fuelled by celebrating positive values & achieving the vision together. WORK CULTURE AWARENESS :
I am looking to be part of a strong conscientious work force family that is committed to:
• Upholding a culture of communication, growth, integrity, authenticity, truth, transparency, reflective practice and accountability
• Strategically fostering a commitment for personal & professional growth & breakthroughs amongst collegues
• Nourishing healthy personal and professional relationships.
• That values the power of duty, responsibility, servitude, life-betterment and community upliftment. PROFESSIONAL HISTORY SUMMARY
• 4 years University Study
• 4 years Teaching and Tutoring
• 2 Years Education Teacher Training Course
• 3 yrs Professional Sales & Client work
• 1 yr Facility Operations Assistant
• 1yr Managerial Assistant
• 2 yrs Customer Service
• 1 yr Hospitality/ Catering/Server/Someiller
• 4 yrs (live-in) caregiver (elderly)
• 2 years (live-in) child carer
• 1yr Book editing / event organizing
CLEARANCES / AUTHORIZATIONS
• FBI clearance- Ready
• PA state clearance - Ready
• Drug screen- Ready
• TB test - Ready
• USA Work Eligible
• Valid Drivers License
• CPR AED CERTIFICATE
• Authorized to work in the US for any employer
Willing to relocate to: Washington, DC - York, PA - New York, NY Authorized to work in the US for any employer
Work Experience
Energy Sales Representative
NRG Energy-Harrisburg, PA
May 2024 to Present
• Approaching, selling and closing supplier variable rate contracts in store to shoppers in supermarkets.
• Aiming to achieve personal sales goals on a daily/weekly/ monthly basis
• Helping store shoppers assess needs and suggest store products to fit those needs
• Advising customers on energy products and services
• Reporting sales correctly
• Attending daily team gatherings, engaged in team support
• Responsible for accurately tracking and communicating all activity to retail Operations
• Ensuring work station is set up
Customer Service / Front Desk Receptionist & Night Auditor Fairfield Inn & Suites Marriott-Carlisle, PA
November 2023 to April 2024
• Performing check-Ins and checkouts
• Performing Night Audits and Day Audits per instructions on Fosse per Mariott requirements.
• Using GXP for data recording and communication
• Mobile Check-ins.
• Room Blocking / assigning rooms
• Making reservations from walk- ins and phone calls
• Exceeding Customer Service Expectations and Satisfaction in meeting requests.
• Striving for the Best Welcome possible
• Using phone to perform service duties for guests
• Using Foreign Language Communication skills to speak to guests in French and Spanish.
• Coffee making - Industrialized Coffee Machine
• Completing Marriott online training
• Front desk paperwork completion and filing
• Front desk maintenance, cleaning to high standards
• Other general assistance with maintaining communal areas and facilities to high standards.
• Representing and Maintaining professionalism in conduct and appearance.
• Continued learning and growth in Marriott's training and computer programs.
• Running up extra linens & items to guest rooms on request
• Carrying out tasks for management
• Carrying out some kitchen /breakfast duties on occasions Gave 2 weeks notice due to accepting another career offer. $15hr 24hrs-37hrs a week. Material Handler, 3rd (Night) shift: up to 75lbs weight load FedEx Ground-Carlisle, PA
September 2023 to October 2023
• Carrying, moving and strategically stacking boxes and packages in trailer.
• Following safety procedures and working within a team capacity to complete work load. 1lb - 75lbs move.
• The physical demands of part time shifts were enjoyable! Enjoyed working at Fedex, the Fedex team were great!
Left due to part time shifts not being economically sustainable (full-time shifts were not physically sustainable for me.)
$22hr
Grassroots Associate : Political Surveyor: Door to Door Americans for Prosperity-Carlisle, PA
July 2023 to September 2023
• Using own vehicle and GPS app to visit listed persons/addresses for political surveying
• Door knocking, building immediate rapport through a strong self-introduction to connect with local families on political issues that matter to them
• Accurately maintain data that is entered into a door knocking app to track progress and measure success.
• Provide feedback to supervisors regarding program activities Furniture Consultant/ Salesperson & Sleepologist / Bedding Specialist & Customer Service Representative
Ashley Furniture Home Store - Regency Management-Chambersburg, PA June 2021 to May 2023
MAIN DUTIES: Assisting customers with interior design, furnishing and sleep consultations. SUMMARY:
Problem solving to meet clients' financial needs, home measurements and best-fit product selection.
• Achieving monthly sales goals
• Offering our financing services (Synchrony, American General & Snap) for customer buying power
• Using home measurements & product measurements to help clients consdolidate final design & product selection
• Using extensive product knowledge and warehouse /stock database research to finalize decision making.
• Moving furniture around store, recreating a variety of visual templates & suggesting cohesive decor
& furnishings.
• Using computers and research methods to access warehouse inventory to schedule immediate delivery.
• Using basic computer skills to complete customer estimates, invoices and add necessary detail.
• Maintaining store appearance for store presentation.
• Also worked as Ashley Customer Service Rep for a few months: dealt with complaints, forwarded solutionary emails, answers phones.
Sheetz Team Member
Sheetz - PA Gas station 24/7 Convenience Store-Chambersburg, PA January 2023 to March 2023
• Night shifts, 6 days a week.
• Prepping & serving ordered drinks
• Providing exceptional customer service at checkout,
• Serving various products (incl. tobacco, alcohol & food) at cash register.
• Refilling shelves of food products
• Extensive cleaning duties
Sales Assistant and Machine Operator- Blinds, Shades & Decor (Windows & Walls Dept)
Lowe's Home Improvement-Chambersburg, PA
March 2021 to June 2022
DUTIES: Using product knowledge & customer inquiry to select, order and cut-to-size blinds & shades.
• Sharing product knowledge of window treatments (blinds, shades, shutters)
• Using multiple sales programs update clients' files, sales processes & project information on a shared database electronically and hard copies in filing system.
• Resolving customer account queries & history
• Following up with clients, manufacturers and professional installers to monitor progress of sale, measurement, product modification and installation.
• Using the Le Velor Blind cutting machine to cut blinds to fit window measurements.
• Completing continued online learning modules to update and refresh knowledge
• Contract signing, assisting with financial payments: payment referral to front desk.
• Feeding back information to customers from order updates, from office staff, management and warehouse updates.
• Moving freight & unloading freight using a pallet jack & storing pallets correctly
• Providing exceptional customer service to customers.
• Using hand held devices to scan barcodes of products for various inquiries
• Restocking products on shelves using hand held scanner & scanner software
• Helping customers throughout the store to locate desired items Material Handler - 3rd shift (night shift)
Ulta Beauty Distribution-Chambersburg, PA
July 2020 to March 2021
• Picking/packing orders using established practices with accuracy
• Building and improving picking methods & overcoming controllable obstacles
• Restocking picking bins with product brought from reserve storage
• Accurately sorting, counting, and receiving all merchandise
• Safely moving product to and from pallet racks with powered material handling equipment
• Organizing warehouse storage space
• Using a scanner to direct work (pick, pack, receive, move)
• Safely lifting and/or moves boxes, product or equipment weighing up to 50 pounds repeatedly
• Consistently lifting, bending, standing, walking, stooping and kneeling; occasionally crouching, crawling and climbing stairs during an 8-hour or 10-hour shift and during extended overtime shifts, as needed
• Working overtime as determined by business needs during peak seasons
• Following instructions quickly, safely and accurately
• Working effectively in a team environment
• Effectively communicating and understanding basic written/oral instructions in English & following safety, operation, procedure & maintenance instructions.
• Demonstrating flexibility in daily task assignments
• Using math skills, including the ability to accurately add, subtract, multiply and divide to receive products
• Using knowledge of basic computer skills to operate cart, scanners and hand guns
$17 an hour.
Child Care Provider/Babysitter - Live-In
The Mayes Household-Chambersburg, PA
March 2020 to July 2020
MAYES HOUSEHOLD, 3 children
(1YR, 3YRS, 5YR OLD)
RESPONSIBILITIES INCLUDED: Changing diapers, bottle feeding & preparing meals, preparing children for outings, activities and general house cleaning, maintaining good behavioral standards
& expectations in the home. Walking large dog regularly and feeding pets. Live-in Nanny
Crabills-Shippensburg, PA
January 2019 to December 2019
3 children: 2 month old, 6-7yr old, 3-4 year old
RESPONSIBILITIES INCLUDED:
Keeping the home clean and organized, changing diapers, potty training, bottle feeding & preparing meals, preparing children for: school, bedtime, baths & outings; picking up children from the local school bus stop, helping with children's laundry, maintaining good behavioral standards & expectations in the home and of course having fun with the kids!
Gym Operations Manager Assistant
Gold's Gym-Chambersburg, PA
August 2017 to November 2018
ROLES INCLUDED:
CUSTOMER SERVICE:
• Maintaining outstanding friendliness
• Above and beyond servitude
• Maintaining excellent customer service.
REVENUE:
• Securing membership sales / minimizing membership loss
• Bill collection calls
• Gym management training : sales, operations,
• Conducted interviews & recruitment for babysitting & personal training USING GYM MANAGEMENT SOFTWARE:
• For increasing revenue : Membership Sales
• For check-ins
• Account resolution
• Billing inquiries and assistance
ICT & PAPER ADMINISTRATION: Filing, office organizing, creating business paperwork for business facilitation
• Organized & processed legal paperwork, employee papers, client papers
• Graphic designing for corporate marketing
ONLINE NETWORKING AND MARKETING
• Organized community events
• Marketed personal training business
• Used Facebook account as main event/membership sale advertiser
• Created graphics for advertising facilities & package deals
• Composed Corporate graphic booklets for Corp membership rates OPERATIONAL ORGANIZATION: CREATION OF SPACE AND SERVICES:
• Organized gym classes, schedules & activities
• Organized, set up & improved gym areas, baby-sitting areas, for diverse gym activities
• Assisted in repairs
• Organizing storage rooms & staff spaces
• Supported staff in routine cleaning
• Conducting interviews for babysitting, personal training and desk In Home Caregiver
Family-Chambersburg, PA
December 2014 to October 2018
• 4 years duration
• Managing medication
• preparing meals, shopping for groceries and personal items for elderly person.
• Serving as a companion, accompanying them to and from appointments.
• Helping them into shower, helping with self care and getting dressed when needed. Healthy Eating Coach / Head Coach (volunteer)
Healthy Eating Adventure (MACwell Charities)-Franklin County, PA November 2015 to January 2017
2 years duration, 3 times a year: Nov 2015 to Jan 2017 RESPONSIBILITIES INCLUDED:
• Helping with Program enrollment and Volunteering at program sites (Wilson College, Penn National golf course, Shippensburg University)
• Writing coaching email correspondence & text messaging to participants of the program.
• Maintaining communication via correspondence to encourage members on eating program
• Helping participants with food related questions
• Helping to set up and clean up pot lucks
• Helping with program enrollment, and volunteering at bloodwork days. Head Office Corp Appointment Scheduler
TESCO'S HEAD OFFICE-Welwyn Garden City
October 2014 to December 2014
RESPONSIBILITIES: Assisting with email correspondence & phone calls to organize, book, confirm and cancel in-store work hours. Was part of the FEET ON THE FLOOR corporate initiative to engage head office employees actively in stores.
English Language Assistant
British Council / Gov Dept of Education-Spain - SPAIN July 2014 to August 2014
ENGLISH AS A FOREIGN LANGUAGE TEACHER & LEADER English language tutor and group leader English Language Tutor and Group Leader
Education First, UK-England, AR
July 2014 to August 2014
RESPONSIBILITIES: planning and teaching lessons to visiting foreign students, ensuring the wellbeing of groups of children aged 11-14, mentoring and submitting registrations & paperwork daily, participating in team leader activities, assisting as a tour guide around London and high profile places of tourism. Teacher Trainee of Secondary Education: MFL
EDGE HILL UNIVERSITY-Merseyside, UK
March 2011 to August 2013
Teaching Modern Foreign Language lessons in Secondary School classrooms. Lesson planning, classroom management, using language learning pedagogy and structures to plan and teach lessons, develop teaching skills from theory and practice, implement supportive adaptations to pupils with specific learning needs, implementing class management practices, group speaking and presentation Merseyside area Youth Work History
Liverpool
January 2000 to December 2010
12yrs: Clothing and Jewellery store sales assistant and paid dog walking. 17yrs 18yrs during senior high school: convenient store sales person, bar tender and waitress whilst in College: Italian restaurant waitressing, Surf and Turf waitressing at horse race tracks, hotel waitressing. English Language Teaching Assistant in Spain and Personal Tutoring British Language Assistant - Helping Spanish teachers-SPAIN English Language Assistant
The British Council-Melilla and Jaén, Spain
September 2007 to May 2008
Teaching English as a Foreign Language (TEFL) to assist English teachers in Secondary schools with teaching English.
Education
Bachelor's degree in French Major with Spanish Minor University of Chester
September 2012 to June 2014
Skills
• Curriculum development
• Hotel experience
• Salesforce
• Word processing
• Windows
• Upselling
• University
• Basic math
• CRM software
• Cleaning
• Computer operation
• Materials handling
• Childcare
• Babysitting
• Google Docs
• Hospitality
• Sales
• Coffee experience
• Night audit
• Front desk
• Mentoring
• Interior design
• Math
• Financial services
• Guest services
• Customer service
• Computer skills
• Driving
• Door-to-door
• English
• Cash register
• Teaching
• Editing
• Maintenance
• Spanish
• Research
• Communication skills
• Filing
• Serving
• Presentation skills
• Cash handling
• Product demos
• Typing
• Retail sales
• Guest relations
• Nannying
• Dealership experience
• Classroom management
• Caregiving
• Tutoring
• Food Preparation
• Microsoft Powerpoint
• Supervising experience
• Negotiation
• Operations management
• Grocery store
• Organizational skills
• Fitness sales
• POS
• Phone etiquette
• Administrative experience
• Management
• Computer literacy
• Bilingual
• Direct sales
Certifications and Licenses
AED Certification
Teaching Certification
First Aid Certification
Driver's License
CPR Certification
Assessments
Attention to detail — Proficient
April 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Completed April 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Typing — Proficient
April 2024
Transcribing text
Full results: Proficient
Filing & organization — Proficient
April 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Outside sales — Proficient
April 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Sales skills — Completed
March 2024
Influencing and negotiating with customers
Full results: Completed
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Data entry: Attention to detail — Proficient
April 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Managing accounts in QuickBooks — Proficient
April 2024
Using QuickBooks software to manage business financials Full results: Proficient
Customer focus & orientation — Proficient
March 2024
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
March 2024
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
April 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting Full results: Proficient
Work style: Productivity — Proficient
April 2024
Tendency to work quickly and efficiently
Full results: Proficient
Food service: Customer situations — Proficient
April 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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