Customer Service Administrative Assistant

SHEILA M. ORTIZ ALVELO

**** ******* **** *** #*** OVIEDO, FL 32765

EMAIL: *********@*****.***

PHONE: 321-***-****

EDUCATION: Instituto de Banca & Comercio, Naranjito PR Technical Certificate in Cosmetology and Stylist

National University College, Bayamón PR associate’s degree Office Systems with a specialization of Medical Secretary

EXPERIENCE: March 2021 to July 2024 – Leon Handyman Services LLC, FL Data Entry

September 2012 - February 2013 Claro Puerto Rico Vega Alta, PR Administrative Assistant Inventory, Customer service, answer inbound phone calls, auditing files, Supervise employees.

December 2011- February 2012 Office of Dr. Juanita Rodríguez Bayamón, PR Medical Secretary (Internship) Medical Billing & coding, collect payments, prepare medical records, attend to patients and make appointments, answer inbound calls.

March 2010 – June 2012 National University College Bayamón, PR Work Study Program/Office of Financial Aid Administrative Assistant Answer inbound calls, Filing & Customer service.

ABILITIES:

● Proficient in Microsoft Office (Word,Excel, PowerPoint) ● Able to manage high call volume ● File management & organization ● Create Records ● Sales ● Good interpersonal relationships ● Customer service oriented ● Organized, responsible, punctual ● Typing

REFERENCES: Available upon request

Contact this candidate