Case Manager Services Coordinator

ALBERT E. MOYA

***** **** **** *** *, Harlingen, Tx, 78552 · 956-***-**** & 956-***-**** Email:

**********@*****.***

Career Objectives

My career objective is to work in a professional workplace where I can utilize my skills, education, and experience as a Career Services Coordinator and/or a Recruiter Coordinator. Summary of Qualifications

My summary of qualifications is being dependable, punctual, work well with others, can work under little or no supervision and have plenty of experience as a supervisor, recruiter, and knowledgeable as a case manager.

EXPERIENCE

Careers of America Welding and Fitting Januury 11,2023- Admission Advisor/Career Counselor and Recuiter

Assessing personal characteristics, skills and interests via individual interviews and/or group work. Providing appropriate help and advice liaising with schools, employers and professional organizations. Promoting and marketing services, writing careers literature, action plans and reports using specialist computer applications. Providing advice on CVs, applications, creating resumes, and interview techniques.Do placements for veterans, migrants, and students at an employer setting. Prepare the students in mock interviews. Recruit students and seek institutions who can help with tuition pay.

National Admissions Advisor/ American Intercontinental University- November 2023-current

Be an advocate for education in this important role where you will interact with prospective students in support of their decision to attend the University. By communicating our flexible program options, university features and benefits, and institutional philosophy, you can achieve our qualitative and quantitative university objectives and values in a compliant and ethical manner. What you’ll do

● Help guide prospective students through the admissions process in accordance with all regulatory accreditation standards and requirements; compliantly abide by the all policies and procedures established by the University.

● Conduct thorough phone interviews and email correspondence to determine the educational needs, interests, motivation, and potential concerns of our prospective students.

● Establish a professional relationship with both internal and external customers through rapport building.

● Develop, manage, and fulfill action plans to help realize individual and departmental student-population goals.

● Partner with other departments, including Financial Aid and Academics, to ensure a positive experience for every student.

What is required

● Ability to succeed within a fast-paced environment, remain flexible, and adapt to change

● Capacity to handle multiple tasks concurrently while meeting deadlines

● Excellent verbal/telephonic and written communication skills and the ability to interact effectively with individuals from a highly diverse array of backgrounds

● Ability to succeed independently while working in a team environment

● Computer proficiency; experience with Windows and Microsoft suite preferred, be able to manage multiple browsers and monitors simultaneously

● High school education or equivalent; college degree from an institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent) preferred

● One or more years of experience in sales and/or customer service preferred

● Post-secondary higher-education admissions experience preferred Indeed Flex, (Remote) Austin, Texas October 2021 - September 2022- In recruitment I would interview employees, applicants, or others to collect information regarding open positions. Work with work groups or teams and face-to-face discussions. Also have experience with salesforce and responded utilized salesforce daily and troubleshoot tickets to resolve issues. Telephone and responded “Every day by utilizing Ring Central and make over 100 calls. I would conduct interviews through Zoom. I would check off on hard skills that they have acquired and would make recommendations to the hiring managers. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Explain regulations, policies, or procedures. Administer personnel recruitment or hiring activities. Administer compensation or benefits programs. Perform human resources activities. Also, I have experience in job fairs, coaching, doing mock interviews, and assist applicants with their resumes, doing background checks, administer drug tests, along with getting the necessary paperwork and documents for the I9 to make sure it is completed correctly. Recruiting Coordinator

Chicano Por La Causa

April 2021-July 2021 -

The Recruiting Coordinator will provide administrative assistance to both the Talent Acquisition Team to support the operations and recruitment process. The core roles of the Recruiting Coordinator include greeting customers and directing them appropriately. This position is also responsible for tracking applicants, interviews, and new hire activities. Direct communication and collaboration with the Talent Acquisition team is vital to achieve the tasks for this position. The Recruiting Coordinator provides direction to all associates and provides optimal customer service to all partners. This position prepares all new hire paperwork for entry into ATS systems, in addition to logging all applications/resumes into our shared database for future placement opportunities.

• Develop and manage a working system to track applicants and new hires. • Manage the flow of candidates throughout the recruitment process, from scheduling interviews to placing associates on the job site.

• Conduct testing, screening, and preliminary interviewing of potential associates.

• Attend job fairs, open house events and recruiting events as directed.

• Assist the Talent Acquisition team with developing job fair and new hire packets.

• Coordinate and prepare data as needed.

• Coordinate vendor invoices and submit for approval.

• Pull reports as needed.

• Attend weekly mandatory meetings as scheduled by leadership.

• Provide administrative support to other staff as directed by manager.

• Verify the accuracy and completion of all new hire paperwork.

• Coordinate the resume and job referral process for applicants by providing assistance. • Assist in identifying and recruiting potential business and community partners (including educational institutions and job placement agencies).

• Must be capable of operating and maintaining a variety of office equipment (scan, fax, printer, copier).

• Participate in continuous learning, competency building and maintenance of competency skills.

• Other duties as assigned. Overtime may be expected based on work demands. AVANCE, ALAMO, Texas Employment Administrator Dec 15, 2016 - Sep 29, 2017- Recruitment/ Hiring percentage was 85% Recruit individuals that are attending high school by doing presentations Assists in Recruiting, enrolling, attending job/health fairs, marketing, public speaking, and Facilitator Conduct house visits, do assessments, help individuals applying for housing, seek services for clients, and help with their utilities, and be their case manager. Seek help for families in surrounding communities for services and be an advocate for the families. Build effective relationships with local and regional employers, non-profits, government organizations and community partners to identify employment opportunities Conduct site visits for the express purpose of enhancing existing relationships with employers / sites and establishing new partnership opportunities; Locate new employment sites, maintain contact with employers, and coordinate placement activities (resume submittals, interviews, etc.). Document all employer relations activities in Student Administrative System Plan and conduct meetings and/or workshops on job search Coordinate and attend Job / Career Fairs; participate in campus and off-campus events, including graduation and marketing events; Actively maintain an awareness of employment and industry trends and discuss research to the client. Help clients that are in the Father Action Program by creating resumes and do mock interviews. Conduct presentations in regard to handling money, education, ways of spending time with their children, domestic abuse, bullying, explain what are needs and wants, and coordinate family activities, events, and fundraising for families in need, and 2

working with businesses and surrounding communities in Hidalgo County Recruit, work and guide Volunteers from churches and Easter Seals in projects within our Father in Action Program

Southern Careers Institute, HARLINGEN, Texas Career Services Coordinator Aug 11, 2014 - May 27, 2016-

Recruitment/Hiring percentage was at 92% Recruit companies for Welding, HVAC, business, and medical programs. Build effective relationships with local and regional employers, non-profits, government organizations and community partners to identify employment opportunities for students and alumni; Develop and implement plans and strategies to achieve graduate employment goals; Conduct site visits for the express purpose of enhancing existing relationships with employers / sites and establishing new partnership opportunities; Locate new employment sites, maintain contact with employers, and coordinate placement activities (resume submittals, interviews, etc.). Document all employer relations activities in Student Administrative System; Maintain a database of employment opportunities and resource library, including career guidance references, employment literature, and related information; Coordinate panel discussions with industry experts for student/graduate attendance; Attend industry-related networking events to build potential employer database; Plan and conduct meetings and/or workshops on job search topics for students and alumni; Coordinate and attend Job / Career Fairs; participate in campus and off-campus events, including graduation and marketing events; Actively maintain an awareness of employment and industry trends and discuss research with Career Services and Education department as appropriate; Maintain contact with graduates by generating follow-up calls, e-mails, texts, etc.; Perform other duties as assigned.

Texas Workforce Solutions, RAYMONDVILLE, Texas Career Counselor WIA Oct 10, 2012 - Jan 27, 2014-

Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Interpret and explain human resources policies, procedures, laws, standards, or regulations. Hire employees and process hiring-related paperwork. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA). Schedule or conduct new employee orientations. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Recruit students at high schools for post-secondary.

Southwest Keys, HARLINGEN, Texas Supervisor / Case Worker Mar 17, 2008 - Oct 09, 2011-

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Supervise & schedule 12 employees, groups, monitor kid’s behaviors, paperwork for case management purposes, cash balances for kids, cook certifications, etc. Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws. Take, receive, or check periodic inmate counts. Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations. Respond to emergencies, such as escapes. Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates. Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary. Resolve problems between inmates. Supervise or perform searches of inmates or their quarters to locate contraband items. Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public. Complete administrative paperwork or supervise the preparation or maintenance of records, forms, or reports EDUCATION

University of Texas at Brownsville, Brownsville, Texas 75 Hours

Major: Criminal Administration

San Benito High School, San Benito, Tx

High School Diploma

Case Management Certification from Texas Workforce Commission Texas State Technical College

Structural Mechanic Certification

SKILLS

• Typing Speed: 60 Words Per Minute

• Data Entry Terminal (PDT, Mainframe Terminal, etc)

• Email Software (Outlook, Thunderbird, etc)

• Internet Browser (Internet Explorer, Firefox, etc)

• Peripheral Devices (Scanners, Printers, etc)

• Presentation Software (PowerPoint, Flash, etc)

• Spreadsheet Software (Calc, Excel, etc)

• Word Processing Software (Word, WordPerfect, etc) LANGUAGE SKILLS

• English-Excellent (read, write, and speak)

• Spanish-Good (read, write, and speak)

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Driver’s License

Class C- Standard Driver’s License

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