Customer Service Employee Relations
Resume:
Caress C. Woods
Dallas, TX, 75206
*************@*****.***
Objective
To obtain a position that will allow me to use my strong organizational skills, educational background, and ability to work with people.
Summary of Qualifications
●Inspection processes
●Line coordinator roll
●Customer Service
●Expertise in assembly.
●Pharmacy experience
●Massage Therapy experience
●Expertise in various areas of customer service and sales and employee relations.
●Strong sense of ownership and accountability for achievement of product production and other related goals.
●Excellent leadership skills with the ability to coach, mentor, and motivate employees; drive execution through team efforts.
●Committed to the higher levels of service excellence to build and retain customer/employee loyalty.
Work Experience
October 2, 2023- December 27,2023 Shupan Davis Creek, 4200 davis creek ct, Kalamazoo
MI 49001
●Shipping Coordinator
●Labeling
●Inventory, cycle count
●Forklift Driver
August 1st- August 31 Shupan Davis Creek, 4200 davis creek ct, Kalamazoo MI, 49001
CNC Operator
General Fab
(Contract work through Onstaff until job downsized)
August 2018 – July 11, 2023 Pfizer, Kalamazoo, MI
Drug product operator
Line coordinator
Packer
Inspector
August 2017 – 2019 YMCA of Greater Kalamazoo, Kalamazoo, MI
Youth Development Site Director
●Excellent leadership skills with the ability to coach, mentor, and motivate employees and drive execution through team efforts.
●Responsible for performing home visits with Lincoln staff, as well as implementation of behavior plans.
●Assists with fundraising efforts for the annual Strong Kids Campaign.
●Responsible for encouraging participants to become more involved in their community by arranging community service opportunities and community-wide events for participants and families, as well as field trips through collaborations.
●Responsible for building and overseeing the budget
●Responsible for staying within annual budget
●Responsible for working with parents and association to plan and facilitate monthly events
●Responsible for all marketing and advertising of the program
March 2007 – August 2017 Stryker Medical, Portage, MI
●Assembler 3
●Responsible for assisting production associates, line leads and production management, including training specialists in coordinating, delivering, monitoring and improving training activities and systems that directly affect manufacturing processes
●Responsible for implementation of new training programs and standard operating procedures for training all new employees and setting up career plans
●Train assemblers in GMP/MDD/FDA/Hazcom regulation related SOPs.
●Responsible for assisting in new employee orientation in manufacturing
●Responsible for project management
●Responsible for pre-inventory planning and execution of inventory
●Assembly and Responsible for all quality checks
October 15, 2023 Externship; Massage Therapist (MT) Essential Reset - Wellness Center
Westmain, Kalamazoo
●Customer Service; Consultations, Assessments, Booking Appointments, Taking Payments
●Promoting
●Studying of Anatomy, physiology, Kinesiology, Health, Draping, Ethics, Laws and Regulations, Boundaries, Treatment Planning, Reviewing of Health History Forms, and Contraindication of massage
●Massage Therapy; Swedish, Therapeutic, Deep Tissue, Hot Stone, Cupping, Sports, Reflexology, Foot Detox, Body Wraps
Education/Volunteer Experience/Licencing
●August 2024 Licensed Massage Therapist
●April 2, 2024 Board of Pharmacy, Pharmacy Technician Temporary licensing
●February 24, 2024 Certification TSPA Battle Creek, MI
●February 21,2024 Michigan Human Trafficking Training Certification
●February 22, 2024 Implicit Bias Training for Health Care Providers
●2004 Diploma Loy Norrix High School, Kalamazoo, MI
● 2017 – 2019 YMCA of Greater Kalamazoo, Kalamazoo, MI
Computer Literacy
●Microsoft Windows, Microsoft Word, Microsoft Excel Microsoft Outlook, My Media,
References Available Upon Request … Blessings Caress Woods.
Contact this candidate