Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CAMILLA CARMICHAEL

980-***-**** *******************@******.*** Charlotte, NC 28216 Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Microsoft Office Critical Thinking

Adaptability Insurance Knowledge

Decision Making Telephone Etiquette

Customer Service Interpersonal Skills

Attention to Detail Time Management

Computer Literacy Problem Solving

Active Listening Ethical Conduct

Professionalism Multitasking

Regulatory Compliance Organizational Skills

Allstate

Charlotte, NC May 2023 - January 2024

CLAIM SUPPORT EXPRESS FNOL-ASSOCIATE II

Facilitated timely and accurate processing of

insurance claims in accordance with established

guidelines.

Paid claims.

Interpreted policy language and analyzed claim

data to ensure accurate and timely resolution of

claims.

Allstate

Charlotte, NC January 2015 - March 2023

CUSTOMER SERVICE REPRESENTATIVE (UNLICENSED)

Handled customer complaints and inquiries in a

courteous and efficient manner.

Demonstrated excellent communication skills,

both verbal and written, in order to effectively

interact with customers.

Developed strong customer relationships and

loyalty through effective communication.

Responded to telephone inquiries and complaints

following standard operating procedures.

Greeted customers by name and displayed

respectful attitude, helping develop rapport with

customer base and build lasting relationships.

Addressed customers courteously using suitable

methods and problem-solving skills.

Utilized problem-solving techniques to identify Adhered to company policies and procedures while solutions for complex customer inquiries. providing superior service. Met daily customer service quotas with a focus on

quality.

Participated in team meetings to discuss new ideas for improving the overall quality of customer

service provided.

Remained open to feedback from supervisor and

peers to build and improve skills set.

Developed and maintained working knowledge of

internal policies, procedures, and services to

appropriately address customer issues.

Delivered personalized customer service relating

to questions and promptly resolved basic problems

on customer accounts.

Logged details of customer service calls in

computer system following correct protocols.

Complied with corporate and regulatory policies

regarding information confidentiality and privacy.

Gave accurate and appropriate information to

answer questions, troubleshoot issues and resolve

complaints.

Developed and maintained positive relationships

with customers by providing timely, accurate

information and solutions to their inquiries or

problems.

Provided exceptional customer service to clients in fast-paced call center environment.

Navigated multiple computer systems and

applications and utilized search tools to find

information.

Made appropriate account corrections to resolve

customer problems.

Recorded details of inquiries or complaints to

maintain up-to-date records of customer

interactions and transactions.

Referred unresolved customer grievances to

designated departments for further investigation.

Read from scripts to promote uniformity and

consistency in communications.

Kelly Services (location Allstate)

Charlotte, NC January 2014 - January 2015

CUSTOMER SERVICE REPRESENTATIVE

Demonstrated excellent communication skills,

both verbal and written, in order to effectively

interact with customers.

Responded to telephone inquiries following

standard operating procedures.

Adhered to company policies and procedures while

providing superior service.

Charlotte Mecklenburg Schools

Charlotte, NC November 2012 - August 2013

AFTER SCHOOL ENRICHMENT PROGRAM (ASEP) ASSOCIATE

Daily written and oral communication with

parents.

Taught and provided excellent care for before and

afterschool elementary school students.

Assisted students with homework assignments. Developed and organized activities to engage students.

Developed weekly lesson plans to engage students. Demonstrated quick thinking and swift actions during fire drills and school lock-downs.

Organized and assisted with special events and

functions.

EDUCATION

Childcare Network

Charlotte, NC August 2008 - November 2012

TEACHER

Daily written and oral communication with

parents.

Taught and provided toddlers with excellent care.

Implemented lesson plans per the High Reach

Learning Curriculum guide.

Created colorful eye-catching classroom bulletin

boards.

Conducted classroom tours to parents of potential

enrollees.

Smart Start Early Childhood Learning & Development Center Charlotte, NC August 2007 - October 2008

TEACHER

Taught infants and provided them with excellent

care in a nurturing environment.

Daily written and verbal communication with

parents.

Carolinas Medical Center-Main

Charlotte, NC February 2004 - January 2005

OUTREACH REPRESENTATIVE

Provided an after hours telephone answering

service on a multi-line telephone system for

various hospitals, Doctor's offices and medical

centers.

Answered "complaint calls" for Carolinas

Healthcare System.

Scheduled out-patient appointments. Ensured that patient information was accurately represented for LifeShare of the Carolinas.

General office and clerical functions.

Carolinas Medical Center-University

Charlotte, NC February 2002 - February 2004

REGISTRAR (EMERGENCY ROOM)

Gathered and entered patient demographic

information into hospital information system.

Interviewed patients at workstation or at bedside

to obtain account information.

Retrieved patient medical records for physicians,

technicians and other medical personnel.

Myers Park High School, NC June 1983

HIGH SCHOOL DIPLOMA

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