Office Assistant Customer Service

MAYMUNA ISMAIL

Albany,NY *****

Cell phone 518-***-****

**********@*****.***

OBJECTIVE: Seeking a position at Patient Engagement Liaison that offers growth potential that builds upon my existing skills, where I can develop & display the knowledge I've gained while acting as a beneficial asset for the company. I am a fast learner. I have a positive attitude toward learning & growth and the ability to think & act logically; to evaluate situations, solve problems and make sound decisions.

Skills & Qualifications

● Office skills data entry, preparing reports, record keeping

● Knowledge of Windows/Mac OSX operating systems, Microsoft office, word Excel,

Access, powerPoint, Microsoft Team & outlook

● Business Writing Skills: Ability to write professional proposals,

● memos, progress reports, and user instructions

● Healthcare Related Skills: Excellent understanding of federal

● PHI/HIPAA privacy guidelines, understanding IRS rules and guidelines for

● FSA/HRA and DCAP plans,

● Customer Relations Skills: Strong communications skills,

● compassion/empathy towards clients and co-workers

● Organizational skills: Ability to plan, schedule and coordinate

● resources to meet deadlines

WORK EXPERIENCE

NYS DMV - Office Assistant 1 Stores/Mail April 11, 2024 Present

Albany, NY 12228

As an Office Assistant 1 (Stores/Mail), you would spend most of your work time performing general office support and clerical duties, related to mail receipt, mail distribution, storage, and stores keeping. You may be required to routinely lift and/or carry heavy items and to routinely reach, bend, stand, and walk for long periods of time.

XPO LOGISTICS 2015 September – March 2024

ALBANY, NY

Billing Account Management

● Data Entry: Researching and solving discrepancies

● Mobile Representatives: Use patience and effective communication skills to uncover

customer needs, answer questions, and leave a positive impression on customer

interactions

● Record Keeping: Ensure customers records are up to date

● Troubleshooting: Repair service equipments & solve technical issues

Blue Cross Blue Shiel

June 2014 - September 2019

Members Services Representative

● Customer Service: Engages with customers in a confident & compelling manner, performing the full range of customer service duties and responsibilities, as assigned.

Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.

● Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.

● Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.

● Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.

● Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.

● Data Entry: Resolves standard and frequently non-routine, limited impact, customer

inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.Other duties as assigned or requested.

Hennepin County

December 2008 - September 2014

Human Services - Case Management

● Serve as a central point of communication for partner agencies such as Child Care Assistance and Employment Services; communicate program information to external providers.

● Explain the healthcare program enrollment process to residents.

● Determine resident eligibility for multiple federal, state, and local public assistance

programs.

● Recalculate ongoing benefit amounts required by changes in client status by reviewing

and verifying resident information, prepare budgets and related documents, and calculate

benefit amounts in accordance with benefit standards.

● Communicate complex program requirements, expectations, and timeframes to a diverse

range of residents in person, over the phone, and in writing daily; communicate eligibility determinations and explain program guidelines to residents; refer residents to additional community resources.

● Used a variety of county and state computer systems to access client and case data; enter data, process, approve, and issue benefits; access manuals, guides, and other policy/program-related resources.

● Interpreter: Translate different languages into english for foreign speaking residents.

EDUCATION

North Hennepin Community College, MN

Enrolled in Liberal arts/ Science program 2014

Minnesota Secondary School Diploma

Minnesota Internship Center High School, Minneapolis, MN 2001 - 2009

VOLUNTEER WORK

Summer youth basketball referee Bryant Cole Community Volunteered as mentor for new immigrant students at St. Paul College & Customer service assistance North Memorial Health Care

SKILLS DEVELOPED

● Customer Service: Excellent etiquette of inbound calls & successful first call resolution

● Time Management: Excellent perception of productivity & deadlines

● Problem Solving: Ability to engage negotiations with clients

while making shrewd decisions regarding customer needs & company policy

to satisfy both ends

● Public Speaking: Ability to deliver successful presentations in a professional &

informative manner

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate