Customer Service Licensed Insurance

MJ MIYAH JAMES

Greenville, US ***** 843-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Customer service specialist with experience in lead generation, customer relationship management, and sales. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Looking for a challenging new role with a growing team where learned expertise in customer service can be provided.

SKILLS Analyzing data Customer needs assessment

Casualty auto insurance Customer service

Strong communication skills Attentive

Dual Monitors Experience Excellent Problem-Solving Skills Empathetic Proficient in Microsoft Word

Goal-oriented mindset Insurance sales expertise

Teamwork orientation Continuous Learning Attitude

Licensed Insurance Agent Auto insurance

WORK HISTORY LICENSED INSURANCE REPRESENTATIVE 03/2023 to 04/2024 Teleperformance USA Remote

ReSpent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.

Calculated quotes and educated potential clients on insurance options. Upsold additional products and services after identifying customer needs and requirements.

Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.

Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency's reputation.

Conducted comprehensive reviews of existing policies to identify gaps in coverage or potential cost savings for clients.

Exceeded sales targets consistently by identifying cross-selling opportunities within existing client base.

Resolved complex policy issues with clear communication, resulting in improved customer retention rates.

Facilitated smooth policy renewals by proactively reviewing accounts and updating coverage as needed.

Enhanced customer satisfaction by providing accurate and timely insurance policy information.

Responded to customer calls swiftly to resolve issues and answer questions.

Maintained high standards of customer service by building relationships with clients.

Capitalized on upsell opportunities with offers of discounts and support with additional insurance policy options.

Received approximately 50-60 calls per day

LICENSED INSURANCE AGENT 04/2022 to 12/2022

Sitel Group Remote

Gave clients information on coverage options to help them protect their assets

Customer satisfaction was impacted by policy changes and company conditions

Calculated premiums and established payment methods for sales Followed up with customers on unresolved issues

Role model for excellent customer service and diagnostic sales techniques Received approximately 50-60 inbound per day

Worked in secluded remote location at home

Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs

Calculated quotes and provided information on insurance options to potential clients.

BARISTA 08/2021 to 04/2022

Target Spartanburg, South Carolina

Increased sales of specialty drinks and products with special displays and promotions

Developed ability to remember customer names and address them by name

Continued to broaden understanding of coffee styles and varieties Cleaned the counters, machines, utensils, and seating areas every day Made product recommendations based on a thorough understanding of each customer's needs and preferences

Used positive reinforcement and respectful, encouraging coaching to train new team members

Kept up with attendance and punctuality regularly

Pleasantly interacted with customers to promote a fun, positive atmosphere during busy periods

With quick, efficient service, was able to keep the line and crowd under control

Followed all merchandising, stocking, and storage procedures Was in charge of making coffee, cleaning the dining areas, opening the register, and other opening duties.

SALES ASSOCIATE 03/2021 to 08/2021

Home Depot

Used upselling techniques and offered product and service consultations Sold a variety of products by explaining their unique features and instructing customers on how to use them properly

Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions Customers received merchandise recommendations based on their needs and preferences

Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items

Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current Provided product and service information to customers. CASHIER 03/2020 to 08/2020

Aldi

Credit cards, checks, gift cards, and coupons were all processed by me Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting

Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls Used cash registers and POS systems to request and record customer orders and compute bills

Kept well-stocked cashier lanes and store shelves to promote strong sales Greeted them and gave them product information as customers entered Provided attentive and skilled assistance to all customer needs Followed state and federal laws by checking customers' identification for proof of age and refusing to sell alcohol to anyone under the age of 21 Help customers by providing information and resolving any issues they may have.

RETAIL SALES ASSOCIATE 09/2018 to 05/2019

Walmart

Answered product questions using up-to-date sales and store promotions information

Checked the quality of the merchandise and set up a proper display area on the floor

Actively engaged customers in order to provide general assistance and store merchandise information

Assisted customers in locating and selecting merchandise in any store department

Replaced out-of-stock items with new products to satisfy dissatisfied customers

Kept a clean personal appearance, modeled store outfits when working in the clothing department, and followed company policy by wearing uniforms Greeted customers as they entered the store.

EDUCATION Associate of Arts 01/2021

Spartanburg Methodist College, Spartanburg, SC

High School 01/2019

Paul M. Dorman High School, Roebuck, SC

Contact this candidate