Customer Service Representative

Alina Zieba

Clifton, NJ ***** ** Knapp Ave

Phone: 201-***-**** E-mail: *****.*****@*****.***

Administrative Professional – Estimating, Customer Service WFM Office Management

Helping Companies Translate Their Business Goals to Reality

An accomplished Administrative Professional with extensive experience in supporting managers, other employees, and office visitors by handling a variety of tasks in order to ensure that all interactions between the organization and others are positive and productive. Established in organizing day-to-day functions, backed by solid calendar management, scheduling, task assignment, and phone and e-mail handling skills. Sees to fulfilling all basic and complex elemental requirements that need to be made available and present at any given situation for the smooth functioning of an office setting. Having harnessed the ability to deal with service issues and escalations swiftly supports customers. Functions as a liaison between staff and upper-management, by communicating and reporting ground data of on-site activities.

Proven as a strategist for coming up with creative solutions for enhancing total organizational performance and is notable for undertaking multiple spectrum of tasks in the interest of the growth of any given role. A field-tested leader with an in-depth, comprehensive prowess in delivering transformational business results for clients and customers with expertise in coordination and communication. Has a track record of pitching ideas on areas of improvement, with solid administrative skills, effectively accelerating the metrics of any professional undertaking. Commands top-notch administration, presentation, public speaking, and interpersonal skills, and proficiently adapts to dynamic / demanding environments.

~ Improve customer service experience, create engaged customers and facilitates organic growth;

Take ownership of customers issues and follows problems through to resolution. ~

~ Set a clear mission and deploys strategies focused towards that mission; Develop service procedures, policies and standards; Keep accurate records and documents customer service actions and discussions. ~

Leadership and Team Building Training, Coaching & Mentoring Relationship Management

File Management & Documentation Accounting and HR Operations Vendor Management

Supply and Inventory Management Exceptional Reception Skills Data Entry/Management

Negotiation / Customer Services Computer skills / AutoCAD Problem Solving

PROFESSIONAL EXPERIENCE

Home Depot – Passaic, NJ [Apr 2023– to pres]

Electrical Customer Service Assosciate / Cashier mainline,

• Answered customer phone calls, interacting with customers to address their concerns, answer their questions and assist them with their needs.

• Enhanced business growth and product knowledge between the customer by presenting the company's new and existing products as well as promotions to clients.

• ® Resolved complex organizational issues by providing appropriate solutions, guidance, and order fulfillment.

• Achieved organizational set targets by providing exceptional services and meeting customer requirements.

Consistently outperformed corporate sales and revenue goals through the development of aggressive and successful business initiatives and effective sales team leadership, propelling drastic sales revenue increases while minimizing corporate expenses.

Faithful Countertops - Paterson, NJ [Nov 2021 – March 2023]

Commercial EstimatorA stone fabricator that specializes in kitchen, bath, and commercial décor and offers natural stone countertops.

• Analyzed project drawings and specifications for calculating the quantity of materials for commercial projects.

Drew kitchen's and amenities countertops layouts in Bluebeam Revue 2021.

• Transferred data to Excel worksheet, calculating the total cost of material and labor.

Northern Architectural Systems, Inc. - Teterboro, NJ [ Nov. 2020 – Aug.2021]

Analyzed project drawings and specifications for calculating quantity of materials, windows and doors.

• Analyzed project drawings and specifications for calculating quantity of materials, windows and doors.

• Prepared Take Off: Tab where all input for quote and costing derives from with a Blue Beam program.

• Summary: Showed summary of doors and windows quantities, square footage, average prices take from Take Off.

• Breakdown Process: Entered all information of windows and doors mark numbers, opening units, width, height, description.

Applied General Notes to every project about details of windows and doors models applied, finish, materials, accessories and exclusions.accessories and exclusions.

Delta Mechanical Systems, Inc. - Hawthorn, NJ [Nov 2019 – Apr 2020]

Administrative AssistantProvides turn key solutions for water heaters, plumbing, pipes, and water treatment systems.

• Managed day-to-day operations. Oversaw the coordination and answering of incoming telephone calls, managed inquiries, utilized administrative systems, coordinated care needs, scheduled appointments, and handled escalations and problem management. Arranged meetings for the team. Made travel arrangements for the team. Carried out receptionist duties such as answering phones and directing visitors. Kept track of all incoming and outgoing mail. Prepared and reconciled payroll. Reviewed and tracked claims. Assisted with data entry.

• Reconciled and maintained accounts payable as well as accounts receivable in Peach Tree.

• Processed all vendors and customer invoices along with making Bank Deposits. Managed various customers and vendors while entering invoices, recording bills, answering the phones, filing, reports, and opening mails.

Macy's - Wayne, NJ [Jul 2017 – May 2019]

Customer Service RepresentativeAn American chain of high-end department stores

• Answered customer phone calls and emails, interacting with customers to address their concerns, answer their questions and assist them with their needs.

• Enhanced business growth and product knowledge between the customer by presenting the company's new and existing products as well as promotions to clients.

• ® Resolved complex organizational issues by providing appropriate solutions, guidance, and order fulfillment.

• Achieved organizational set targets by providing exceptional services and meeting customer requirements.

• Consistently outperformed corporate sales and revenue goals through the development of aggressive and successful business initiatives and effective sales team leadership, propelling drastic sales revenue increases while minimizing corporate expenses.

OTHER EMPLOYMENT DETAILS

Pavelec Brothers, Nutley, NJ Administrative Assistant Jun 2019 - Oct 2019

Mary Kay Cosmetics, Inc. - Dallas, TX Global Senior Sales Director Feb 1994 - Jun 2017

Additional Experience as Global Senior Sales Director at Mary Kay Cosmetics, Inc. USA/Poland,

Research Engineer at Ramco -American International Inc., - Mahwach, NJ 1992-1993

Technical Engineer at LOT Polish Airlines- Warsaw, Poland 1983 - 1991

Teacher at the Aviation High School – Warsaw, Poland, part time 1983-1987

PROFESSIONAL DEVELOPMENT & CREDENTIALS

M.S. in Mechanical Engineering

Updated Courses: Engineering, AutoCAD, Microsoft Suits, PCCC, Paters, NJ- 2016-2018

A.S. in Science, Business Computer Programming

Bergen County Community College, Paramus, NJ, June 1992 to September 1994

M.S. in Mechanical Engineering, Major: Aviation, Rzeszow University of Technology, Poland

Evaluated and recognized by World Education Services, New York, NY, September 1991

Awards and Recognitions:

• Awarded 8 years for Personal National Court of Sales $36,000 retail as a Global Senior Sales Director

• Achieved 69 quarterly Star Consultant Contest awards and Century Clubs as a Senior Sales Director

• Awarded 5 company cars for productivity and “Miss Go-Give” Award for professional collaboration

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