Administrative Support Primary School

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CURRICULUM VITAE

UMOREN BLESSING NSINI

No. 45, Martins Street, Off Omilani Road,

Ijeshatedo, Surulere, Lagos.

Tel: 080********, Email: ******************@*****.*** OBJECTIVE: To work in an organized establishment whose operating environment creates room for challenges and opportunity for young, dynamic and result oriented individuals to unleash their potentials; to strive for excellence in all endeavor in terms of first class skills in achieving the organizational goals.

PERSONAL DATA:

State of origin: Akwa Ibom State

L.G. Area: Essien Udim

Nationality: Nigerian

Sex: Female

SUMMARY OF QUALIFICATIONS WITH DATE

Institution Qualification Obtained Date

Lagos state Polytechnic, Higher National Diploma 2020 Ikorodu, Lagos. Accounting (Upper credit)

Osun state college of Technology

Esaoke, osun state.

National Diploma

(Accounting Lower credit)

2006

Sanya Grammar school, Lagos Senior Secondary School Certificate 2000 Duro Oyedoyin Primary School First School leaving certificate 1994 PUBLIC

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COMPUTER SKILLS

Trained in: Microsoft Word, Excel, Power point

WORK EXPERIENCE

Oluyomi Olawore and Co. (Legal Practitioner) Oct, 2010 – Aug, 2018 28/30 Macarthy street onikan lagos.

Position: Secretary/Administrative Support to the Senior Partner Responsibility:

Taking care of the office files

Answering of phone calls

Documentation of office document and filing

Taking of minutes

Answer client’s questions and providing information on procedures or policies Maintain a clean reception area, including associate area. Manage office supply, vendor organization and upkeep. Communicate with customers, employees, and others to answer questions, address complaints, explain information, and take orders Operate office machinery, including photocopiers, scanners, telephone and voicemail systems, and computers

Maintain updated systems for filing, inventory, mailing, and databases Handle incoming and outgoing office correspondence Compile and maintain records of office activities and business transactions Supervise and direct the work of lower-level clerks Credit Direct loan Limited (First City Group member) Dec. 2008 – Apr 2010 61, Marina Lagos.

Position: Sales Executive (DSE)

Issuing of loans /credit facilities

Processing of credit checks for customer

Relationship management

Loan advisory services to customer

KYC verification officer

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First Bank Plc, Jan 2006 - Dec 2007

35 Marina Lagos

Position: Industrial Attaché (Credit Risk MGT)

Responsibility:

Taking care of client request

Filling of important document in the filling room

General secretarial/administrative duties.

Eco Bank Plc, Sept 2018 till 2021

211 Amadu Bello way

Victoria Island Lagos.

Position: KYC Digitalization Officer /Agent Officer Responsibility:

Filling of all account document package

Digitalization of account packages

Proper documentation of customers’ accounts

Account Remediation

Proper aspect of due diligence that deals with precise identification of customers.

Opening new agents account and activating the dormant one

Onboarding of new agents

Branding of the onboarded agents.

Dufry Duty Free June 2022 till August 2023

Muritala Mohammed

International Airport, Ikeja, Lagos.

Position: Sales Associate/Supervisor

Responsibility:

• Converting Travelers to Customers

• Answering Customer’s Questions and Assist with Request

• Greet Customers as they enter the store

• Restock and organized merchandise on the sales floor

• Resolves Customer’s complaints and issues in a timely and professional manner

• Maintain specific inventory and order merchandise

• Hire and train sales associates

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• Implementing store security measures

• Assign jobs and projects to staffs

Eco bank Plc Nov 2023 till date

2, Association Avenue,

Cmd road, Ikosi, Ketu, Lagos.

Position: Contact Centre Agent

Responsibility:

• Handling customers complaints

• Make outbound/inbound calls

• Upselling, Cross selling, Link selling merchandise or service plans

• Processing transactions through different platform

• Empathizing with customers and putting one’s self in customer’s shoe and providing helpful solutions to their problems

SOFT SKILL

Adapts to any working conditions and learn quickly.

Excellent interpersonal and communication skill.

Good writing and reading abilities.

Ability to work effectively and efficiently even among groups

Ability to critically analyze and evaluate issues

Clear and logical thinking

Ability to work under pressure, smart and agile.

Integrity

Punctuality being my watch word.

Ability to adapt to a new environment

HOBBIES:

Listening to news, writing, meeting people and researching. REFERENCE:

On request

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