Healthcare Manager
Resume:
GEORGE THOMAS
***** *. ******** ****, *****, ID *3687
********@*******.***
EXPERIENCE:
December 2022 to present:
Panira Healthcare Clinic, 4975 East Tamiami Trail, Naples, FL 34113
Initially provided services as a Medical Practice Consultant; appointed as CEO August 2023.
Evaluated the entire nonprofit 501C3 primary care clinic operations including:
Strategic Planning & developed a Revitalization Plan of the organization
Review and edit Personnel Manual and Policies & Procedures
Enhanced Billing & Collections process (especially TOS payments).
Developed collaboration with CHC in the community (Community Healthcare Network)
Developed paperless processes for inventory, filing, EMR (CPOE), coding, labs, referrals, communications, etc.
Implemented on-going training programs for all staff including collaboration with local colleges and health department.
Provided technical assistance in researching, developing paradigms, writing and managing grants (HRSA and philanthropic).
In process of developing a Concierge Medicine model of care.
Added revenue producing services (MH, Substance Abuse, HIV care, Immigration PEs, incorporating pediatric, family medicine, and internal medicine services, etc.)
Developed in-house training for a laboratory assistant.
August 2017 to July 2019
Associate Dean; Medical Assistant Program; Stevens Henager College
Started as part-time adjunct faculty
Promoted to full-time faculty
Promoted to Associate Dean
Developed Pediatric Specialty for MAs (unique model)
Awarded Student’s Choice Award 2019
Achieved 98% pass rate for certification; 100% ECG Technician
Achieved 90% employment placement
April 2010 to March 2017
Brown Mackie College; part-time adjunct Instructor; Allied Health/Medical Assistant Program
Promoted to full-time faculty
Distinguished Instructor 2014
Distinguished Instructor 2015
Achieved 99% pass rate for MA certification
Achieved 100% placement
July 2008 to August 2010
Operations Director; Idaho Pulmonary Associates
Responsible for overall operations (e.g., front office/admin., scheduling, billing, collections, referrals, medical records, etc. of a specialty medical clinic with two sites. Responsible for the back office including medical assistants, nurses, respiratory therapists, laboratory, and sleep disorder suite.
Developed on-going training program for MAs
Increased efficiency for processing incoming referrals by 50%
Increased efficiency and decreased error rates in processing documents in EMR
November 2005 to June 2008
Operations Director: Terry Reilly Health Services (Community Health Center)
Responsible for overall operations of multiple sites (front office, back office, administration, billing, collections, laboratory, radiology, referral for a large community health center with multiple sites in different cities.
Project Management for installing EMR (increased productivity by 65%)
Increased efficiency and safety by 100%
Developed and implemented Urgent Care System; increased efficiency and productivity (50% & 65 patients per day). Netted $1 million in first year.
August 2000 to November 2005
Patient Services Manager/HIPAA Compliance Officer/Interim Dental Director
Community Health Center, La Clinica (Tri-Cities Community Health)
Developed HIPAA Compliance program
Implemented EHR (increased productivity by 35%)
Restructured dental program (went from 150K/mo. deficit to 65K/mo. positive revenue
Developed diabetic specialty for MAs (unique program)
Authored and Awarded HRSA grants (3 in a single year)
Increased care for 5,000 pediatric dental patients (HRSA Grant)
EDUCATION:
Troy University - Masters in Public Administration (Grad. 1991)
So. Illinois University - Carbondale; B.S. in Education (Grad. 1984)
University of Utah College of Medicine; Physician Assistant (Grad. 1977)
CERTIFICATIONS:
NCCPA (Emeritus) (Physician Assistant National Boards) (Maintain 50 hours CME annually)
Certified Accreditation Professional (CAP) ACCSC
Basic Life Support
Basic Life Support Instructor (Training Coordinator)
Advanced Cardiac Life Support (Current and Past Instructor)
Candela Laser Surgery Certification
Traumatic Brain Injury and Public Services Certification
Trauma Life Support (U.S. Air Force)
Emergency Management Certification (U.S. Air Force)
Electrocardiogram Technician Certification (U.S. Navy)
LEAN Six Sigma White and Green Belt
Teaching Experience:
Stevens Henager College Medical Specialties Program
Brown Mackie College Allied Health and Medical Assisting Program
University of Utah Physician Assistant Program
University of Washington Physician Assistant Program
Osceola County Vocational School Paramedic Program
Clover Park Vocational School Emergency Medical Technician Program
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