Medical assastant, multiple years of customer experience.

LISA ROGERS

330-***-****, *************@***.***, Kinsman, OH, 44428

SKILLS

• HIPAA Compliance

• Charting Expertise

• Grooming and Bathing Assistan

• Patient Toileting

• Inventory and Supply Management

• Understands Medical Procedures

• Documentation Procedures Expert

• Professional Bedside Manner

• Proper Sterilization Techniques

• Patient Feeding

• Time Management

• Critical Thinking

• Treatment Room Preparation

• Coordinating Drug Refills

• Problem Anticipation and Resolution

• Appointment Scheduling

• Multitasking and Prioritization

• Multi-line Telephone System Operation

• Blood and tissue Collection

• Procedure Assistance

• Check-In and Check-Out Procedures

• Updating Medical Records

• Supply Management

• Social Perceptiveness

• Patient Relation

PROFESSIONAL SUMMARY

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

EXPERIENCE

Medical Assistant, Jun 2022 - Current

Noms Health Care, Warren, Ohio

• Reviewed test results for completion and abnormalities. Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.

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• Supported medical staff by answering phones and preparing supply orders.

• Documented information required for patients' specimens and tests completed. Medical Assistant, May 2006 - Current

Bon Secours, Cincinnati, OH

Performed preliminary physical tests to accurately record results in patient history summary

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Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment

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• Scheduled appointments for patients via phone and in person Interviewed and engaged patients to obtain medical history, chief complaints and vital signs

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• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies

• Educated patients about medications, procedures and physician's instructions

• Organized charts, documents and supplies to maintain team productivity

• Contacted pharmacies to submit and refill patients' prescriptions Secured patient information and maintained patient confidence by completing and safeguarding medical records

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Assessed, documented and monitored vital signs for patients within outpatient setting

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Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes

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Collaborated with local pharmacies to resolve and clarify issues with patient medication

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Efficiently performed insurance verification and pre-certification and pre- authorization functions

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Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis

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Followed principles of asepsis and infection control to meet patient safety guidelines

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Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process

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Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing

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• Recorded vital signs and medical history for 50 patients each shift

• Used Epic software to process patient payments and update accounts. Store Clerk, Jan 1987 - Jan 2010

Kmart, Sears Holding, Warren, Ohio

• Interacted with customers daily

Identified defective, incorrect or missing merchandise and promptly reported to supervisor

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Counted different types of merchandise to comply with inventory control tag requirements

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Monitored work areas for cleanliness and functionality and removed obstacles for safety

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Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction

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Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks

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Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities

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• Received deliveries, scanned packages and updated orders in internal database Located items for customers and helped complete purchases by processing payments

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Prioritized and resolved concerns such as pricing problems, damaged products and special order requests

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Examined packages and goods for damage and notified vendors of replacement needs

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Identified safety hazards and notified management to determine proper resolution of issues

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• Tracked inventory and conducted cycle counts to maintain accurate records Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas

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Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays

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Monitored product inventory levels to support completion of order requests and audits

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Identified and implemented strategies to increase store traffic with customer- and community-focused events

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• Forecasted business and aligned operational plans with expected demands. EDUCATION

Certified Medical Assistant in Medical Assisting

Sanford Brown Institute, Middleburg Hights, Cleveland, August 2006 High School Diploma

Joseph Badger High School, Kinsman, OH, May 1985

Some College (No Degree) in Prenursing Studies

Eastern Gateway, Youngstown, Ohio

CERTIFICATIONS

• Certified Medical Assistant (CMA), current

• Certified Phlebotomist, current

• Basic Life Support, current

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