Customer Service Quality Assurance

Kazeem Alara

Peterborough, ON K*H *B*

***********@*****.***; 705-***-****

Summary of Qualifications

Dedicated and driven professional committed to high-level financial accuracy and excellence. With extensive experience and measurable success in banking and customer service roles. Technical Skills & Ability

• Strong communication skills • Product knowledge

• Attention to detail. • Customer service.

• Sales and marketing • Organizational skills

• Point of sale (POS) system • Microsoft Office

Education

Master of Education (M.Ed.)

Trent University, Peterborough, ON May 2023 – July 2024 Bachelor of Science (Ed) in Political Science (Honors) Tai Solarin University of Education, Ogun, Nigeria Sept. 2006 – Aug. 2010 PROFESSIONAL EXPERIENCE

Customer Service Representatives/ Lending Specialist Cash 4 You Corps Ontario October 2023 - Date

Responsibility

• Delivered exceptional customer service, consistently achieving 90%+ in Quality Assurance.

• Resolved customer issues and complaints, promoting banking products and enhancing customer loyalty.

• Managed cash transactions accurately, ensuring compliance with company protocols.

• Executed customer-focused decisions, improving satisfaction and driving repeat business. Loan Desk Officer

Lovonus Micro-Finance Bank January 2020- April 2023

• Evaluated clients' financial statuses and conducted comprehensive credit check verifications.

• Counseled clients on investment opportunities, successfully encouraging the opening of loan accounts, credit cards, and other credit lines.

• Audited and maintained credit and loan files, ensuring up-to-date records and compliance with regulations.

• Pursued delinquent accounts, implementing strategies to secure timely repayments. Bank Teller

Lovonus Micro-Finance Bank Lagos June – 2017- September 2019

• Informed customers about bank services, clarifying best practices and product features.

• Guided customers through the process of opening and closing chequing accounts, applying for credit cards, and securing personal loans.

• Processed withdrawals, loan applications, and deposits efficiently, ensuring accuracy in all transactions. Call Center Agent, Inbound- Outbound Sales

Chams Plc Lagos February 2014 - June 2016

• Responded to customer inquiries and resolved issues professionally, ensuring adherence to company standards.

• Protected customer data by maintaining strict confidentiality.

• Provided exceptional customer service to clients and collaborated effectively Reference

Available on Request.

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