Project Management Quality Control

Jason George

Madison, Alabama ***** 256-***-**** **********@*****.***

Professional Summary

Experienced Release and Deployment Manager with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in analyzing planning and deployment. Proficient Operations Analyst with five years of insight managing complex systems deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for Data management.

Skills

Release and Deployment Management

Software deployment management

Inventory management and ordering

Revenue management understanding

Records management procedures

Configuration Management

Python

PowerShell

Cisco

Lan/Wan Skills

Time Management Skill

Leadership Skills

Management Skills

Problem solving skills

Cybersecurity

Cloud Skills

HMTL

Linux

SQL

Troubleshooting

Work History

Release and Deployment Management, 04/2020 – 08/2024

Missile Defense Agency Contract Company: Jacobs – Home

Duties: To provide support for Delivery group Networking and Design

Details work with Project managers on projects and help with getting work vehicles such as CRQ's Work Orders and Incidents that are related to the projects and making sure that those work vehicles get closed out in proper time when projects are due for close out

Also provide support when Engineers needs help with getting work vehicle to schedule to start on time for projects and if there are delays helping figure out a time frame to start the work vehicles that go along with project work

Also help with make sure work vehicles don't get stuck and go into pending status

If work does contact the engineer to coordinate good time to get the work vehicle started back and get the approvals needed to coordinate with projects and make sure no more delays to get work vehicle closed out

Also once CRQ's are completed I help with post-imp task need to be completed so the CRQ can be closed out for project/s when due

Release also sends out daily pre-imp report to let the Government body know what CRQ's are starting that day.

Release also has what is called maintenance windows for certain work nights during the week, and Release does a report that shows results for the work that was done in the maintenance windows the next morning.

also, Release will monitor bridge calls if there are outages or troubleshooting issues.

As a Release Manager it is required to stay in close contact with project managers so I can help with the projects that are running to help relieve them reform doing all the work.

Release also keeps in contact with network engineers who are doing the physical work to make sure all details of the work vehicles are correct and will go along with the projects that are active

When working on projects Release creates release packages to track in REMEDY and to relate vehicles for each project. Also, Release does PIR for the monthly report for CRQ work to be closed out.

MDA IT Service Client Support/Network Admin, 03/2018 - 04/2020

Missile Defense Agency Contract Company: Jacobs – Redstone Arsenal

Provided exceptional training to new team members, equipping them with the skills needed to excel in their roles as Client Support Administrators.

Coordinated scheduling for both onsite visits and remote support sessions according to client availability and preferences.

Boosted productivity by effectively managing, prioritizing, and organizing tasks for all client-related needs.

Experience with DOD/NSS PKI issues with certificates on the SIPNET hardware tokens and management of keys and certificates.

Developed and implemented preventive maintenance procedures.

Active Directory with managing user accounts and Active Directory objects.

Group policy in windows which allows control of operation accounts, applications also configure operating systems, computer settings and user settings.

Experience with DNS naming system for computers, services and other resources.

MDA IT Service Client Support/Network Administrator, 10/2007 - 03/2018

Missile Defense Agency Contract Company: ASD

Duties as a MDA IT service client support administrator includes supporting 14,000 GMD and MDA customers with their hardware, software and networking issues for both Unet and Cnet networks

I work on an enterprise team on the JRDC contract that supports virtually and physically from Alaska to Poland as well as deployable to other major and remote sites

I have built a war room with machines on both Unet and Cnet networks to support flight-test

As a member of CSAFO, I work on incidents through the remedy ticketing system on a daily basis

I work on hardware installs and configuration of Unet and Cnet machines

I also provide support on software installs and configurations on Unet and Cnet machines, whether it is physical or virtual installs

I support OTA lab in the basement with Unet and Cnet network issues and configurations

I am the only CSAFO member with access to the OTA lab for support in the basement of VBIII

I have in the past supported VIPS with all Unet and Cnet issues with direct contact, with no contact with service desk for ticket processing

VIP customers would call me directly and I would support them in any issue they had

I have also supported printers for both Unet and Cnet networks, doing configurations of printers, replacing toner, and also replacing maintenance kits for network printers

I have supported special projects flight missions and certain MDA and GMD customers for testing

I currently, as a CSAFO member, have been appointed to support Cnet win 7 win 10, also still support Unet win7 win10.

Experience with DOD/NSS PKI issues with certificates on the SIPNET hardware tokens and management of keys and certificates.

Developed and implemented preventive maintenance procedures.

Active Directory with managing user accounts and Active Directory objects.

Group policy in windows which allows control of operation accounts, applications also configure operating systems, computer settings and user settings.

Experience with DNS naming system for computers, services and other resources.

Experience with Networking with configuring and manage computer infrastructure such as Router, switches and cabling in comm closets.

MDA IT Service Client Support/Network Administrator, 03/2007 - 10/2007

Missile Defense Agency Contract Company: Tek Systems

Duties as a MDA IT service client support administrator includes supporting 14,000 GMD and MDA customers with their hardware, software and networking issues for both Unet and Cnet networks

I work on an enterprise team that supports virtually and physically from Alaska to Poland as well as deployable to other major and remote sites

I have built a war room with machines on both Unet and Cnet networks to support flight-test

As a member of CSAFO, I work on hardware installs and configuration of Unet and Cnet machines

I also provide support on software installs and configurations on Unet and Cnet machines, whether it is physical or virtual installs

I have in the past supported VIPS with all Unet and Cnet issues with direct contact, with no contact with service desk for ticket process

VIP customers would call me directly and I would support them in any issue they had

I have also supported printers for both Unet and Cnet networks, doing configurations of printers, replacing toner, and also replacing maintenance kits for network printers

I have supported special projects flight missions and certain MDA customers for testing

As a CSAFO member, have been appointed to support Cnet win 10 but also still support Unet win 10.

Experience with DOD/NSS PKI issues with certificates on the SIPNET hardware tokens and management of keys and certificates.

Developed and implemented preventive maintenance procedures.

Active Directory with managing user accounts and Active Directory objects.

Group policy in windows which allows control of operation accounts, applications also configure operating systems, computer settings and user settings.

Experience with DNS naming system for computers, services and other resources.

Experience with Networking with configuring and manage computer infrastructure such as Router, switches and cabling in comm closets.

Education

Occupational Associate Degree – Network Engineer: Network Engineering, 06/2006

Virginia College at Huntsville - Huntsville, AL

Calhoun Community College - Decatur Alabama

University of Alabama Huntsville - Huntsville, Alabama

Athens High School - Athens Alabama

Graduated 05/1996

Certifications

A+ certification, Hardware, PC repair, PC diagnostic, Troubleshooting, Operating systems, DOS, WIN95, WIN98, WIN NT, WIN 2000, WIN XP, WIN7, WIN10 – Installation, Configuration

Network + Certification, 7 Layers of OSI Model, Emphasis on Physical Layer of OSI, Intro to Novell and Microsoft NT, XP, WIN7, WIN10 Administration

Security+ Certification, computer security such as cryptography to apply to systems for layers of security with stand-alone or network machines

Microsoft Certified Professional Certification, Installing, Configuring, Administering, and Maintaining Microsoft Windows XP Professional

MCSA- Microsoft Certified Systems Administrator, Configuring, Administering an Maintaining Microsoft Server 2003

MCSE- Microsoft Certified System Engineer, Configuring, Administering an Maintaining Microsoft Server 2003 As well as adding and deleting domains as needed for network

SCSA- Suns Certified Systems Administrator, Configuring, Administering and Maintaining Solaris 9 Command line, Solaris Management console

Cloud+, Computing model for enabling network access to a shared pool of configurable Computing resources

CSIS- CompTIA Secure Infrastructure Specialist, Cybersecurity Specialist

CIOS- CompTIA Operations Specialist, Operations Specialist

CSCP- CompTIA cloud professional

CCAP- Cloud Admin professional

Seeking Certification, CCNA, CySA+ and Azure 900

Accomplishments

Virginia College – Perfect attendance: Summer quarter 2004, Fall quarter 2004, winter quarter 2004, spring quarter 2005, summer quarter 2005, fall quarter 2005, Spring quarter 2006

Academic effort award winter 2004

Academic achievement award summer 2005

Graduated with Honors

References

Available upon request

Contact this candidate