Forklift Operator Warehouse Worker

Christopher Allen

Houston, TX *****

***********@*****.***

+1-978-***-****

Objective: (Announcement #), (Job Title) GS 5-7 (Pay Grade advertised). Willing to relocate: Anywhere

Work Experience

Warehouse Worker

Dillard's, Inc. - Houston, TX

November 2023 to March 2024

To unload trucks clean dock and stock merchandise

Loss Prevention Officer

Ross Dress For Less - Houston, TX

January 2022 to May 2023

To check all customers that enter the store for any potential theft monitor cctvs report any missing merchandise and clean the store thoroughly

Forklift Operator

Amazon Warehouse - Houston, TX

September 2021 to January 2022

To move all of pallets with any equipment to shipping area check all orders and clean the warehouse Certified Forklift Operator

Lenovo - Houston, TX

February 2020 to July 2021

· Unloaded trucks and rail cars and moved materials to the staging area.

· Use strapping and bracing techniques combined with proper balancing to prevent load shifting.

· Troubleshoot and diagnose mechanical issues, complete basic repairs, and conducted preventive maintenance actions to keep equipment functional.

· Unloaded materials and goods at designated locations for best project availability.

· Inspected equipment for defects and performed repairs or maintenance tasks.

· Checked items against documentation for accuracy.

· Coordinated team member movements based on current needs, avoiding safety concerns or delays.

· Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.

· Removed orders from storage, wrapped and staged for shipments.

· Transported goods between warehouse locations according to shipment and storage needs.

· Boosted team performance by moving materials with forklifts, cranes, and other equipment.

· Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

· Coordinated with other lift truck drivers and production personnel to process orders efficiently.

· Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

· Monitored production schedule to keep the proper amount of inventory on hand.

· Communicated with floor managers to determine merchandise placement. Security Guard

Securitas Security Services USA - Houston, TX

May 2017 to August 2020

· Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

· Operated handheld metal detectors and other surveillance devices to screen individuals entering the facility.

· Gathered information, identified and implemented resolution, planned follow-up and logged and filed an incident report to successfully manage complaints.

· Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

· Worked independently and collaboratively to resolve urgent issues to protect lives and property.

· Supported criminal investigations by collaborating fully with local law enforcement representatives.

· Inspected and adjusted security systems, equipment, and machinery to maximize coverage of parking lots and building interior and exterior.

· Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

· Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.

· Analyzed and produced course-of-action reports and escalated issues outside the scope of expertise to manage.

· Responded quickly to incidents and assessed active situations for security concerns.

· Checked and verified photo identification before granting facility access.

· Responded quickly to emergencies to assess and deflect issues.

· Placed necessary outgoing calls to verify alarms, dispatch proper authorities, and notify proper parties.

· Participated in staff meetings, special events, and professional development activities.

· Reported irregularities such as fire and safety hazards to maintenance.

· Permitted entry with an escort for approved persons into secure locations.

· Watched different facility areas from a central location via different CCTV feeds, obtaining maximum coverage of important areas.

Call Center Agent

Conduent - Houston, TX

April 2017 to November 2017

· Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

· Adhered to company policies and scripts to consistently achieve call-time and quality standards.

· Automated processes to manage the remote network.

· Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.

· Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies.

· Responded to customer calls and emails to answer questions about products and services.

· Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

· Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.

· Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

· Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations.

· Resolved concerns with products or services to help with retention and drive sales.

· Addressed customer account discrepancies and concerns.

· Recommended products to customers, thoroughly explaining details.

· Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.

· Maintained and managed customer files and databases.

· Entered customer interaction details in the sales system to track requests, document problems, and record solutions offered.

· Sought out extra training opportunities to enhance customer relationship management abilities.

· Assisted customers by answering questions and responding to inquiries.

· Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Valet Driver

Marriott - Houston, TX

July 2013 to October 2014

· Parked and retrieved cars carefully to prevent damage and avoid delays.

· Recorded make, model, and exact location of each parked vehicle for easy retrieval.

· Maintained cleanliness of worksites, parking spaces, and guest services stations.

· Delivered guest vehicles smoothly and met the diverse needs of valet customers.

· Helped guests unload and load luggage.

· Assisted guests with loading and unloading luggage and delivered instructions to the front desk for check-in.

· Welcomed arriving guests and explained car retrieval procedures.

· Established positive guest relationships through consistent delivery of excellent customer service.

· Issued and collected claim tickets and processed valet parking fees.

· Answered guests' questions about property amenities and services.

· Entered guest vehicle information and location in the computerized valet parking system.

· Monitored and documented guest traffic flow in the valet lot.

· Maintained current listing of local and area attractions special events and activities to give guests updated information.

· Completed claim check, vehicle damage, and billing dispute forms.

· Issued car badges for long-term customers wanting monthly rates.

· Responded to customer requests efficiently and with knowledgeable assistance.

· Enhanced driver safety by securing lot and escorting individuals.

· Parked and retrieved cars according to customer needs.

· Delivered above and beyond service to VIP guests at the property.

· Patrolled parking areas regularly to identify security, safety, or vehicle concerns.

· Determined customer needs by asking relevant questions and listening actively to responses. Education

Associate of Arts in Theatre Arts

Lone Star College - Houston, TX

May 2017 to May 2017

Law

Mundy's Mill High School Houston Community College - Houston, TX May 2009 to May 2009

Skills

• De-escalation Techniques Time management

• Verbal and Written Communication Resourcefulness

• Detailed Activity Logs Quality assurance

• Verbal and Written Communication Safety standards and protocols

• Safety awareness Team Player

• Verbal and Written Communication CTV Monitoring

• Problem-Solving Inventory Staging

• Decision Making Optimizing Efficiency

• Customer Service Order Picking and Processing

• Emergency Response Employee and Visitor Screening

• Customer Relationship Management

• Guest Services

• Guest Relations Experience

• CCTV

• Valet Parking

• Pallet Jack

• Relationship Management

• Food Production

• Load & unload

• Databases

• Manufacturing

• Forklift

• Phone etiquette

• Call center

• Typing

• Restaurant experience

Certifications and Licenses

Forklift Certification

Guard Card

Driver's License

Pallet Jack Certification

Certified Pool Operator

Armed Security License

Class D Security

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