Customer Service Overland Park

*** *. ******** ******* *** ***

Olathe KS *****

Cell 985-***-****

********@*****.***

BARBARA MARSH

OVERALL

QUALIFICATIONS

Extensive experience in transit in customer service, both in person and by phone. Outstanding interpersonal communication skills with customers, co-workers, and management. Well organized and highly efficient working in a multi-tasked environment. Independent self-starter with ability to plan, organize, and accept additional duties. Knowledgeable and experienced in ADA Rules and Regulations. Working knowledge of Trapeze software.

PROFESSIONAL

ACHIEVEMENTS

CUSTOMER SERVICE

Recognized for Exceptional Customer Service Award in 2008 & 2019 Ambassador Etiquette Training for Visual and Physical Impairments WORK HISTORY TRANSDEV/RTA NEW ORLEANS

2012 – 2021

Responsible for scheduling trips for next day and multi-day service using Trapeze Reservation/Scheduling software.

Provide new customers with information regarding paratransit services and answering all inquiries in relation to services. Additional responsibilities including handling customer concerns and/or complaints. LAIDLAW TRANSIT SERVICES, INC

2006-2011

Responsible for intake of customer reservations in need of care. Document and respond to customer complaints verbally and in writing in addition to customer commendations.

Coordinate with user agencies to facilitate reservations process. Plan community outreach and informational meetings. Attend quarterly community Advisor Committee meetings. EDUCATION CAMERON BUSINESS COLLEGE

Legal Secretary

HOWARD UNIVERSITY

Psychology

REFERENCES Available upon request

Page 2 Barbara marsh

Contact this candidate