Data Entry Customer Service

MICHELE PURIFICATO

Lake Hiawatha, NJ *****

973-***-**** - *******.*******@*****.***

PROFESSIONAL SUMMARY

I am loyal and a clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Customer Service Industry, I am eager to learn and am always up to a challenge whatever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. SKILLS

Upbeat and Positive Personality

Understanding Customer Needs

Efficient and Detail-Oriented

Data Entry and Maintenance

Multitasking and Prioritization

Creative Problem Solving

Team-Oriented and Cooperative

Inbound and Outbound Calling

Patient and Empathetic

WORK HISTORY

04/2024 to 06/2024 Central Scheduler Contractor

Atlantic Health System – Morristown, NJ

Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.

Reduced patient wait times with accurate and timely appointment scheduling. Scheduled patients for tests and consultations.

Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination. 11/2022 to 06/2023 Data Entry Specialist Contractor GAF – Parsippany, NJ

Completed data entry tasks with accuracy and efficiency. Entered numerical data into databases with speed and accuracy using 10-key pad. Managed workflow scheduling, data entry and accuracy verification for large data projects.

Identified data entry errors and reported to necessary departments. Reviewed and updated client correspondence files and database information to maintain accurate records.

Corrected data entry errors in salesforce to prevent later issues such as duplication or data degradation.

Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.

Corrected data entry errors to prevent later issues such as duplication or data degradation.

04/2012 to 06/2021 Call Center Representative

Medpro Systems – Mount Arlington

Improved call management database by frequently changing and updating customer contact information.

Documented customer inquiries and feedback, including service delivery suggestions in company database.

Completed up to 200 outgoing calls per day according to assigned call list. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Called on behalf of different pharmaceutical companies, Astra Zeneca, Novartis, and Otsuka.

I called on behalf of MedPro Systems calling Hospitals regarding residents specialties as well as NPI #'s.

08/2003 to 04/2009 Senior Concierge Service Representative Hotels at home

Reported to the Director and Operations Manager.

Interface with top level executives daily.

Act as a liaison between corporate and regional sales force. Handle all key accounts such as Westin, Marriott, Hilton, and Disney. Interface between the sales team and support departments in order to facilitate the constant flow of accurate information.

Update sales representatives on product information as needed. Account maintenance - process all required paperwork to update the account files. Receive, enter and manage all purchase orders in a timely manner while ensuring accuracy.

Interact with many internal departments to ensure customer satisfaction (inventory, outside sales,warehousing and logistics.

Assist Customer Service Manager with preparation of training manuals. Follow up with Credit Department to insure timely release of orders. Training of all new employees.

Managed night shift.

04/1998 to 08/2003 Customer Relations/Order Entry

Mc Management/JR Tobacco of America

Verified accuracy of information and executed clarification of orders. Overseeing sales support and monitoring their daily performance. Produce pricing proposals and samples to customers. Set up accounts and interact with clients.

Process orders and track orders until they are received. Training new hires and handling customers complaints on a daily basis. 05/1993 to 11/1994 Administrative Support

Hardware Designs

Assisted bookkeeper in maintaining accounts receivable and payable. Accounts receivable and Customers back orders.

In charge of special projects for upper management. Handled incoming calls in other office related procedures as needed. EDUCATION

Some College (No Degree): Word Processing Specialist Bloomfield College - Bloomfield NJ

06/1985 High School Diploma

Bloomfield High School - Bloomfield NJ

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