Technical Support Specialist
Resume:
Alex Winetsky
* **** *****, ****** ********, NJ *7734
*********@*****.***
Technical Support Specialist
Solutions-focused professional with 30+ years’ experience providing solutions and client-focused technical support to 200+ customers/users in the SMB market place. Demonstrated the ability to identify root causes and direct users to lasting resolutions. Proficient at complex technical concepts and explaining to users with various technical understanding. Well versed in all Microsoft operating systems, applications and hardware with proven skills to master new tools and technologies quickly. Outstanding interpersonal strengths illustrated by multiple service awards.
Areas of Expertise:
•Troubleshooting & Issue Resolution • Wireless Wan
•End-user Training & Support • System Implementation
•Document Imaging • Network Design
•Client Relationship Management • Detailed Documentation
Technical Proficiencies:
Certifications: Microsoft Certified Professional (MCP), Comitia Network+, Comitia A+ Platforms: Windows Client OS XP - Windows10, 11, Server OS NT - 2012 -2016 Hardware: Dell / HP Desktops and Notebooks, HP Servers, Printers, Motorola Wireless Controllers
Scanners, Cymphonix and Sonicwall Routers.
Applications: Microsoft Office, Exchange, Backup Exec, Norton / Symantec Ghost,
Norton Internet Security, End Point, Docuware, Sigmacare.
Professional Experience
CGCSINC, contracted to LedgendBiotech, Raritan, NJ 07/2023- Present
Helpdesk, Field Services Support
Support employees on day-to-day IT functions. Setting up equipment for new employees. Onboarding new employees, utilize enterprise tools such as AD, TeamViewer, Service Now ticketing system, Azure, Intune, Microsoft Office Portal for 365 and Teams, One drive and one notes. Work extensively with users to resolve issues with all software, including AWS and Microsoft cloud pc. Support in-house projects such as teams conference rooms, ZScaler rollout 1200 users and testing, beta testing Windows 11 with cloud pc to replace AWS.
Robert Half, contracted to Loreal Clark, NJ 10/07/2022- 3/31/2023
Helpdesk, Field Services Support
Support employees on day-to-day IT functions. Setting up equipment for new employees and upgrading existing equipment to Windows 11. Utilize enterprise tools such as AD, Bomgar, Service Now ticketing system, Azure, Microsoft Office Portal for 365 and Teams, One drive and one notes. Work extensively with users to resolve issues with all software. Support in-house projects such and Teams conference rooms
RWJBH, Oceanport, NJ 8/2020- 8/2022
Field Services Analyst 10/2021 – 8/2022
Support employees on various IT functions. Setting up equipment for employees to work from home. Utilize enterprise tools such as AD, Bomgar, Service Now ticketing system, Landesk, Ivanti and Workspace One. Work extensively with remote users over VPN to resolve issues with all software. Support in-house projects such as Epic crossover and relocation of departmental staff.
Field Service Help Desk (Through Insight Global) 8/2020 -10/2021
Help Desk Field Service supporting employees with departmental deployment/conversions to Windows 10 and moves and changes. Setting up training for Epic.
ROBERT HALF, brick, nj 2/2020-8/2020
Team Leader
Working for Hackensack Meridian Health as a Senior Technician. Lead role for the Epic, Citrix conversion deployment of all workstations at both Hospital and Ambulatory sites. Working knowledge of Vmware, Citrix and Imprivata. Extensive experience in Active Directory, Helpdesk Software, Ticketing System and Landesk. Assisted with a five-week Helpdesk project at JFK Hospital and various other projects during COVID-19. Configured and deployed chromebooks for employees to work from home. Deployed credit card readers to offsite locations. Image thin client PC’s to replace existing machines. Help troubleshoot PC’s that have issues after conversion.
AJW Technology, Hazlet, NJ 12/2010-12/2020 Consultant
Provided technical support and solution solving for several doctors’ offices and nursing homes within the tristate area. Assisted in trouble shooting existing problems with both Active Directory and Backup Exec issues for a software developer. Repaired problems with widespread viruses and virtualized several applications for them. Installed Posiflex Kiosk terminals at several Nursing Homes for Sigmacare CNA application.
Consultant 11/2009-10/2019
Provide technical support for a large nursing home with over 100 desktops. Support and manage existing helpdesk and in-house network. Work on existing problems with both their Active Directory and DNS and repair any problems with backup and antivirus. Deployed and maintained Motorola Wireless for new EMR packages both Sigmacare and ADL.
Century Business, New York, NY 10/2008 – 10/2009
IT Manager
Provided/Pre-sales technical support for 10 sales professionals and created proposals. Supported company’s customer base and in-house network. Responded to user service requests and expediently resolved trouble tickets to maximize system uptime. Deployed new workstations and printers, installed operating systems, applications, drivers, configured network properties and hardware. Supported disaster recovery plans, performed regular backups and created ghost images of workstations prior to upgrades.
Key Achievements:
■Created a startup IT division within Century Business
■Merged Sotis Business and Century Business’s networks and data
Atlantic Business Products, New York, NY 4/2000 – 10/2008
Director of IT
Managed an IT department of 20 engineers offering services to over 200 of their 18,000 customers. Created complete IT Helpdesk and remote service for customer base, Document Imaging and Motorola Wireless support. Designed and helped install in-house network. Interacted with all third-party vendors. Coordinated purchases and installation of HP Servers and Avaya phone system for all branches. Designed a fully messed T-1 network across 4 branches for lease cost routing. Sold, installed, and serviced the complete HP Server and Desktop line.
Key Achievements:
■Increased department earnings from $1,000,000 to over $6,000,000 in 5 years.
■Created new policies and procedures for customer support by implementing new helpdesk and ticketing software in order to reduce response times.
■Increased departmental efficiency and reduced operational costs by automating several routine database management tasks.
■Specialized in Motorola wireless for EMR packages at Nursing homes
MINOLTA COPIER CORP, NEW YORK, NY 6/1984 - 3/2000
COMPUTER SUPPORT SPECIALIST
Trained departmental staff in the use of company systems and applications provided ongoing support. Installed applications and coordinated all hardware/software upgrades. Opened new Minolta branches throughout the Northeast.
Key Achievement:
■Managed Document imaging system installations for customers
■Laid out a Frame Relay network for all branch offices in the Northeast
■Upgraded servers for all Branches to Server 2003
SCS BUSINESS AND TECHNICAL INSTITUTE (1980) NYC, NY
Certifications
-Microsoft Certified System Engineer
-Comitia Network+
-Comitia A+
-Docuware
-HP
-Sonicwall
REFERENCES: Available Upon Request
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