Customer Service Advisor
Resume:
Joey Tunstall
Memphis, TN *****
**************@***.***
To further my career with a growth with your company, allowing me to expand my knowledge and skills In a customer service environment.
Willing to relocate to: Memphis, TN
Authorized to work in the US for any employer
Work Experience
Loss Resolution Recovery Manager/Collection/Service Advisor American Car Center - Memphis, TN
August 2013 to Present
• Handle accounts with speed and accuracy while maintaining professionalism
• Confirm and/or negotiate payment arrangements; research any discrepancies
• Complete phone calls to meet required performance standards and metrics
• Answer phones calls from auctions, contractors, customers, shops/impound lots, and internal American Financial departments.
• Evaluate vehicle condition, value and determine most cost-effective manner to secure and sell vehicle and to determine when vehicle is not worth repossession.
• Ensure Statutory Notices and compliance requirements are adhered to.
• Ensure that the abandoned process guidelines are adhered to.
• Work with our repossession contractor network to ensure ABAN related repossession requests are being processed, vehicles are secured and transported to auction.
• Handling inbound and outbound calls with customers, discussing options for leases that have reached maturity.
• Meeting face to face with customers for closing loan documents and payment remittance.
• Handle Repo on all past due accounts and to bring current and back in vehicle.
• Contact customers to determine reason for payment delinquency and negotiate payments.
• Timely obtain and verify insurance coverage with insurance agencies.
• Track and manage changes in customer insurance coverage.
• Audit and reporting of customer accounts and status of insurance coverage.
• Receiving and resolving inquiries from 3rd parties, customers, and internal departments regarding insurance coverage.
• Account Payable
• Account Receivable
• Greet Customer
• Check Customer in, Check Mileage, Set Customers up for appointments for all car needs. Obtain Customer Vehicle information.
• Sales
Collections
Regional Adjustment Bureau - Memphis, TN
June 2003 to July 2013
Collect on delinquent and past due accounts.
Provide financial advice.
Make outbound and inbound calls.
Skip trace accounts with incomplete addresses.
Process payments by phone.
Perform general office duties.
Customer Service Representative
HARRAHS CALL CENTER - Memphis, TN
January 1998 to May 2001
Booked hotels rooms for 17 different properties
Answered inbound calls for all Hotel properties
Senior Auditor check accounts for accuracy and trained the team on mistakes they made. Education
High school diploma in Marketing
Whitehaven High School
August 1993 to June 1995
Skills
• Medical Collection
• Negotiation
• Demonstrated strong communication skills both written and verbal.
• Strong desire to assist customers in vehicle purchase.
• Ability to prioritize multiple tasks, meet deadlines and work under pressure.
• Flexibility to learn and perform various tasks as workflow changes.
• Possess extreme attention to detail and accuracy in a fast-paced environment.
• Microsoft Office (Word, Excel, and Outlook) skills.
• Ability to interact with integrity and a high level of professionalism with all levels of team members and senior management. (10+ years)
• Insurance Verification
• Sales
• Customer service
• Medical Billing
• Microsoft
• Word Perfect
• Excel
• Data Entry
• 65wpm (10+ years)
• Proven time management
• prioritization
• critical thinking
• problem solving
• effective communication
• organization skills.
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