Customer Service Representative

Alexi Cooper

********@*****.*** 757-***-**** Newport News, VA

SUMMARY

Seasoned professional with over 10 years of experience, including direct roles in remote customer service. Excelled at Live Ops, managing customer inquiries and financial transactions with professionalism and efficiency. Seeking to leverage meticulous data entry skills and customer satisfaction focus as a Remote Customer Service Representative. WORK EXPERIENCE

Ellis Management Solutions

Apartment Assessment Aug 2023 - Present

• Conduct comprehensive evaluations of apartment agents' presentation and demonstration skills to ensure quality customer experiences.

• Perform detailed assessments of apartment landscapes, units, and complex amenities to maintain high standards of living and service offerings.

• Process assessment reports with meticulous data entry, ensuring accurate documentation of agents' sales and technical competencies.

Live Ops

Remote Customer Service Operator Jun 2019 - Dec 2019

• Managed customer inquiries, effectively promoting products, and secured sales through proficient handling of incoming calls.

• Accurately processed financial transactions and sensitive personal data, contributing to the company's data management for insurance claims and medical equipment services. Anheuser Busch Corp

Lab Technician Aug 1990 - Aug 2016

• Ensured adherence to quality standards by performing regular evaluations of finished products.

• Accurately gauged air, CO2, and fill levels to maintain product consistency.

• Executed meticulous inspections, effectively reducing product loss and operational interruptions. Machine Operator Aug 1990 - Aug 2016

• Operated and monitored key machinery, including fillers, labelers, and packers, ensuring continuous production flow.

• Diagnosed and resolved equipment malfunctions promptly, reducing operational disruptions and preserving product efficiency.

• Upheld stringent safety standards and practices, complying with OSHA regulations to maintain a secure work environment.

Supply Clerk Aug 1990 - Aug 2016

• Efficiently managed inventory levels and distribution of raw materials and packaging components for production at Anheuser Busch Corp, ensuring optimal stock availability and adherence to inventory control procedures. Manhattan Factory Outlet

Sales Associate Jun 1990 - Jul 1994

• Provided comprehensive training to new team members, ensuring proficient customer service and operational efficiency.

• Enhanced store operations by assisting with customer inquiries, accurately processing financial transactions, and maintaining the integrity of the cash register close-out procedures. EDUCATION

Thomas Nelson Community College

Business Administration

1988

New Kent High School 1986

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