Panda Express Customer Service
Resume:
Alkash Chhetri
***************@*****.***
**** ********* ** ***** **********, OH 43110
When it comes to challenges I will always choose the way that will teach me the most and doesn't hold my hand.
I pride myself in being hard working and very focused with my tasks. EXPERIENCE
Panda Express, Canal Winchester — Kitchen/Customer Assistance
October 23, 2022 - May 22nd 2023 8 months
Panda Express was the first job I’ve ever had, and I’ve met some amazing people I know to this day. This job mostly taught me how to work with my team to get daily operations done and how to rely on myself when working alone.
● Communication skills - Mostly when it comes to cooks and staff.
● Decision-making skills - Mostly when it comes to cooking, cooking what first because anything we cook takes time and you just have to cook it fast and good.
● Training and developmental skills - Helping new employees when it comes to cooking, how to cook it and what ingredients to use for that certain food.
● Organizational skills - Label, correct order of food and prep food throughout the day.
● Leadership skills - Making sure food is made correctly, Labeling correctly, making sure customers are getting their food, and placing employees in the right locations.
● Strategic thinking skills - Making quick and effective decisions based on the company needs.
● Technical skills - This mostly goes with opening and closing down the store, putting the code in and checking for fire.
● Multitasking skills - Doing multiple tasks at time to make sure customer needs are met while we’re low staffed.
Hertz Rental Cars, Columbus OH - Manager Training
January 25th - Present
Hertz Car Rental is my most recent job and I’ve worked with some of the best people in the company and I enjoy every bit of it. SKILLS
Problem Solving,
Leadership,
Team Player,
Multitasking,
Feedbacks,
Customer Service,
Communication,
Time Management,
Active Listening,
Computer Skills
LANGUAGES
Nepali - Pro
Spanish - Beginner
Hindi - Beginner
English - Pro
At this job I mostly learned how to communicate and work with a team, while also being trained to be a good leader, and how to make customers happy.
● Teamwork - We have to rely on each other to get daily operations done.
● Time Management - We have to manage time on daily operations to get to a certain place at the right time and get the car cleaned.
● Multi Tasking - Doing multiple operations, such as cleaning cars and writing contracts.
● Technical skills - We mostly used a computer and when we had to deliver cars we had to use the tablet but we did a lot of reports using the computer.
● Computer Literacy - We used a software called Anzio to write our contracts and did a lot of reports through Google Drive and emails,
● Organizational skills - This mostly included keeping the office clean and keeping up with files.
● Customer Service - We mostly wrote contracts, reserved date and time for the customer, while making the customer happy.
● Problem solving - This mostly included car problems and customers not being happy with the car they got.
● Conflicts - Customers not returning the car on time, or insurance not wanting to pay for the rental.
● Active Listening - Paying attention to details, writing down notes.
Swensons Drive In, Reynoldsburg - Kitchen/Server Staff Shift Lead
June 30, 2023 - January 20, 2024 8 months
At Swensons Drive-In I’ve also met some amazing people, and I loved what I did. This was my first taste of being in a higher position and I enjoyed every bit of it because it gave me the opportunity to rely on myself and my team, while making difficult decisions.
● Communication - This was mostly used when taking out food, getting it cooked on time.
● Teamwork - Working together to serve and cook the food .
● Active Listening - Listening to the teachings.
● Time Management - Getting the food out on time, 5 minutes wait at best.
● Marketing - Suggesting new items, milkshakes and poster designs.
● Recruitment - Suggestijt and hiring new people.
● Organization - Staying clean, and area clean, as well as around the building.
● Emotional Intelligence - Learning to talk to the customer, without getting offended by the offense they say.
● Public Speaking - Speaking to new customers, getting to know them in the little time we have.
● Problem Solving - Customers were the biggest focus at Swensons, so we did whatever we could based on policy to make the customers happy.
● Leadership - Making the hard decisions when it comes to customers being satisfied.
● Decision Making - This mostly goes with what the customer wants and how they want it.
EDUCATION
Canal Winchester High School, 300 Washington St, Canal Winchester, OH 43110 — High School diploma
September 23rd, 2018 - May 20th, 2023
Career Path
- Management
- Sales
Reference
Beth Willsion - +1-937-***-**** - Co-Worker
Dalien - +1-321-***-**** - Co-Worker
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