Vice President Sales Manager
Resume:
JEFFREY HESTER
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SUMMARY
Accomplished sales leader with three decades of experience driving revenue growth and building high-performance teams. Proven track record with experience as both the President and Vice President of Sales, renowned for a customer-centric approach, high energy, and exceptional skills in customer retention and acquisition. Adept at developing and implementing strategic sales initiatives that enhance customer satisfaction and loyalty while consistently surpassing targets. Known for using strong interpersonal skills to foster long-term relationships and create innovative solutions tailored to customer needs.
EXPERIENCE
BME Services, LLC (formerly BME Mechanical & Electrical, Inc.)
Director of Sales 2023-August 2024
President 2022- 2023
Vice President 2018-2022
Sales Manager 2011-2018
General Sales Manager 2005-2010
Business Development Manager 2002-2005
Championed company growth by strategically driving EBITDA and gross margin improvements across multiple states.
Strategically managed a high-value customer base, generating $4 million in recurring annual business while consistently meeting and exceeding personal sales goals over the past 28 years.
Drove ongoing growth and profitability in a four-state service area while expanding and supported customer base in commercial, industrial, and national-account retail markets.
Directed and improved the performance of a regional sales team, significantly driving company growth and market expansion.
Trained and mentored all sales representatives for commercial and industrial sales.
Maximized customer relationships and increased project opportunities, including preventive maintenance, energy savings, and special projects such as Cooling Towers, Chillers, and Air Rotation Systems for clean rooms.
Managed the sales database to enhance the performance of the entire outside sales team.
Surveyed and priced maintenance contracts, energy savings initiatives, and projects for the service areas.
Collaborated closely with the Service Manager and Operations Manager to ensure seamless project management and execution.
Tracked and supported yearly contracts, implementing price increases as needed.
Orchestrated trade shows, booth setups, and luncheons; facilitated high-impact meet-and-greets with key decision-makers across commercial, industrial, and retail markets.
Spearheaded daily operations for the Lexington, KY office and established and managed BME’s inaugural remote sales and service office in Lexington in 2008, overseeing all branch functions.
Perfection Services (Perfection Group)
Sales Executive 1997-2002
Surpassed sales targets for six consecutive years, showing a sustained record of accomplishment of exceptional performance.
Developed pricing strategies for maintenance programs and conducted comprehensive surveys of HVAC equipment to improve performance and cost-efficiency.
Contributed to the development and training of new sales representatives, enhancing their skills and performance.
Cultivated and strengthened relationships with all customers, including addressing concerns of dissatisfied clients, by expanding their business opportunities through diverse offerings and effectively managing their concerns to ensure satisfaction.
Delivered compelling proposal presentations to corporate executives and key decision-makers.
SKILLS
Strategic Sales Leadership
Budget Management
Team Management & Development
Client Relationship Management
Revenue Growth and Profitability
Contract Negotiation
Customer Acquisition and Retention
Operational Efficiency
Sales Forecasting and Reporting
Customer Service Excellence
Project Management
AWARDS
Quarterly Sales Awards, Perfection Services
1997, 1998, 1999, 2000, 2001
Associate of the Year, Perfection Services
1999
Sales Associate of the Year, Perfection Services, 1999
EDUCATION
University of Kentucky,
1990-1992
Eastern Kentucky University
1985-1986
*References available upon request
Lexington, Kentucky, USA
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