Customer Service Agent

EKWUONU CHINEDU ELVIS

**, ********** ******, ******, *** Kilo Bus- Stop, Surulere, Lagos.

Email: **************@*****.***

Tel: +234**********

CAREER OBJECTIVE

Seeking a position that can provide a steady growth and learning opportunity to practice my profession and practical experience extensively.

PERSONAL DATA

Date of Birth: 19, April 1995

State of Origin: Anambra

Marital Status: Single

Religion:

Nationality:

Language spoken:

Christian

Nigerian

English, Igbo & Yoruba

EDUCATIONAL BACKGROUND

• University of Lagos Akoka. B.Sc./ B.Ed. Jan 9

th

2012 – Sept 25

th

2019

Home Economics

(Second Class Lower Division).

• Cherubim and Seraphim College, Sanya, Sep 5

th

2005 – June 29

th

2011

Surulere, Lagos State

SSCE (O’ Level)

WORK EXPERIENCE

Customer Service Agent May 9

th

2023–Present

Consol Limited

Project Handled (British American Tobacco) (BAT)

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction

• Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells

• Collect source data such as customer names, addresses, phone numbers, location, information for over 500 customers and enter data into customer service software

• Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices

• Entered orders for customers in a computer system for product or services and recorded customer information in the database.

Customer Service Agent May 9

th

2023-Present

Project Handled (Bhojsons Group)

• Listen Attentively to caller needs to ensure a positive customer experience.

• Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.

• Recommended solutions within customer budgets and proactively followed up with all leads.

• Enter note into the computer system regarding each contact made.

• Building relationships with buyers providing information on different products to increase sales and satisfy customer’s needs.

• Created engaging, memorable service interactions with our members on inbound calls, chat, email and other emerging channels.

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. National Youth Service Corps (NYSC) Mar 10

th

2020 – Mar 9

th

2021

Abdul-Azeez Mighty College, Awe, Kosobo, Oyo State

• Taught Home Economics as a subject to Junior Secondary (Jss 1&2) VIDASTREAM RADIO Feb 6

th

2017 – Dec 19

th

2018

SURULERE, LAGOS

SPORT ANALYST (Presenter)

• On-air presentation of sport news

• Report compilation.

• Attendance of sporting events around town.

• Scheduling and Programmed Airing.

EVENT MANAGEMENT CONSULTS June 2

nd

2014 – Jan 26

th

2015

PORTHARCOURT RIVERS STATE

Event Coordinator (Industrial Training)

• Brainstorm new and creative techniques

• Maintain good conduct of staffs on events.

• Attend Meetings, seminars and workshops and Supervise Projects. COOL WORLD HAIER THERMACOOL March 7

th

2013 – May 30

th

2014

APAPA LAGOS.

Sales Representative (Part-time)

• Selling of goods to customers

• Retail Merchandising

SKILLS

• Time Management

• Excellent Communication

• Attention to details

• Interpersonal skills

• Cutlery skills

• Customer Service Skills

• Strong listening and communication ability

• Experience in a high-volume call center.

• House keeping

• Child & Adult care

• Home technology

PERSONAL INTEREST

• Cooking

• Travelling

• Playing football

• Listening to music

REFEREES

Mr. Augustine Ibegbu Kutz N Colours

Malongray Concept 3 Ogunlana Lane, Off Ogunlana Drive, Lagos. 24 Road B Close Festac Tel: 080********, 080******** Tel: +234 817-***-****

Email: *********@*******.***

Email: ************@*****.***

Contact this candidate