Workshop Manager Technical Support
Resume:
Mobile: 965-********
Email: ******@*****-**.***
Address: Jleeb Al shuwaikh, Kuwait
Nationality: Indian
Visa: 18 Transferable
Secondary School Certificate
Board of Education, Government of Kerala, India – 2003 EDUCATION
EXPERIENCE
A dedicated and results-driven professional with over 20 years of experience in the automotive service and workshop management industry.
To leverage my experience and technical expertise as a Senior Workshop Manager or Assistant Workshop Manager. I aim to contribute to the growth and efficiency of the company by applying my skills in workshop management, technical support, problem-solving skills and team leadership, ensuring high standards of performance and customer satisfaction.
Mahesh Kudlu Chandravathi
Assistant Workshop Manager
National Cleaning Company, Kuwait
March 2009 – Present (15 Years 5 Months)
Manages the day-to-day operations of the workshop, including scheduling, inventory control, and staff supervision.
Oversee the repair and maintenance of cleaning equipment to ensure operational efficiency.
Ensure timely and cost-effective service delivery while maintaining high standards of quality and safety.
Coordinate with suppliers and vendors for parts procurement, ensuring inventory levels meet operational needs.
Develop and implement preventive maintenance schedules, reducing downtime and extending vehicle life.
Communicate with clients to understand their service needs, provide tailored solutions, and maintain long-term relationships.
Supervised the transition to digital maintenance records, improving accuracy and efficiency in documentation.
SKILLS
Hard Skills:
Diagnostic & Repair Expertise
Workshop management and supervision
Client Relationship Management
Technical Documentation & Reporting
Inventory and supply chain management
Process improvement and efficiency enhancement
Soft Skills:
Strong communication and interpersonal skills
Team Leadership & Staff Development
Multitasking and organizational abilities
Problem-solving and critical thinking
Customer service and relationship management
Technical Skills:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Proficiency in AutoCAD and Fleet Management Software
Basic knowledge of database management
Familiarity with office equipment and software
Languages:
Proficiency in Arabic, English, Hindi, Malayalam &Tamil Service Engineer
Mahindra & Mahindra Ltd., India
June 2004 – March 2009 (5 Years)
Diagnosed and repaired mechanical and electrical issues in a range of vehicles, ensuring adherence to manufacturer specifications.
Conducted vehicle inspections and provided detailed reports on findings to customers and management.
Trained junior engineers and technicians on best practices in service and repair, contributing to skill development within the team.
Managed warranty repairs, liaising with the manufacturer to ensure compliance with policies and timely processing.
Maintained an excellent track record for customer satisfaction, contributing to repeat business and service contract renewals.
Diploma in Computerised Office Management
Institution: Pentasquare Centre for Computer Studies, Kerala, India Completion Date: 24 June 2000
Summary: Gained proficiency in computerized office management, essential for supporting administrative tasks in a workshop environment.
Certificate in Automobile Electrician (ATE)
Institution: Information Technology Research Centre, Bangalore, India Completion Date: 30th August 2002
Summary: Certified in automotive electrical systems, critical for diagnosing and repairing vehicle electrical issues. Diploma in Automobile Engineering
Institution: Luna Institute of Engineering Technology, Kerala, India Completion Date: 29th May 2006
Summary: Completed a two-year course in automobile engineering, with a focus on core aspects of the field. Health, Safety & Environment (HSE) Workshop Training Program Conducted by: Wataniya Environmental Training Institute, Kuwait Date: 6th to 10th June 2010
Summary: Participated in an intensive workshop on health, safety, and environmental practices, essential for workshop operations.
Kuwait Occupational Standards Assessment & Certification Organization (KOSAC) Certification: Occupational Verification Workshop for Auto Service Technician Date: 13thMarch2011to17thMarch2011
Summary: Gained verified knowledge and standards specific to the auto service industry in Kuwait. ISO 9001:2015 Quality Management System & ISO 14001:2015 Environmental Management System Awareness Training requirements
Conducted by: Awareness Training on the Key Changes Date: 26th March 2016
Summary: Trained in key changes and requirements in quality and environmental management systems, crucial for maintaining workshop standards.
Government of Kerala, Department of Technical Education Certification: Secondary School Certificate (SSC) & ITI in Automobile Engineering Graduation Date: January 22, 2004
Key Information: Completed secondary education followed by an ITI course in automobile engineering, laying the foundation for a career in the automotive field.
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