Customer Service Support

‘CONTACT

@ *****, nainont enya

© ones*****

© crngonecsonogmaiicom

SKILLS

© Customer Service

+ Data input

* ******* **********

* Customer needs analysis

* Complaint handing

Product expertise

* Process aptimisation

© Logistical planning

Telesales tecrniques

2 Sates expertise

© Shipping and receiving

Customer complaint

management

# Query resotation

1 Product organsation

1 Teeohone enquines specialist

LANGUAGES

English, SWAMILI, EXUGUSII:

First Language

HOBBIES AND

INTERESTS

«Footbal

= Traveting

= Reaang

© Lewrning new sats

‘Formats t

ORINGO HUDSON

++ Customer Service and Returns Specialist, Garissa fashions. (March 2022 ~

december 2022)Managed custome inquries and returns via Amazon Seber

Central and eBay.

Processex returns, coordinated mth suppers, and tracked shoments

Unlized Google Meet, Treo, and Zoom for efectve team collaboration.

Mawntaned accurate records using Excel and Googie Sheets.

‘+ Customer Support Representative, Jammal. (June 2020 - February

2022)handled customer mquines and technical support across multole channels

Process returns and refunds, ensuring compliance with company policies.

Contributed to customer service procedures and traung materi

‘+ Customer Service Specialist, Worlwide connections (January 2018 May

2020)Resolved customer inquies, managed orders, shipping, and ratums.

Supported implementation of customer service sr aapes

(06/2020 - 02/2022

01/2018 - 05/2020

08/2015 - 12/2017

(03/2013 - 07/2015

Customer Support Representative

Geotravel - NAIROBI, KENYA

Mandied customer inquiries and technical support requests wa phone, emai, and

chat, achieving a 95% customer satisfaction rating.

Resclvet complex customer issues wthempathy and elficency, contnbuting ta

10% decrease in customer complaints year-over-year

Managed retums and exchanges, ensuring compliance with company policies and

lima processing of refinds.

[UUlzed CRM softmare to track customer interactions and provide personalized

Supper, resuting in meroved customer retention rates

Customer Support Representative

‘Geotravvet- KISI1,NAIROBE AND KAJIADO, KENYA

Responded to customer nquiries and complaints prompty and professionally,

maintaning a 24-hour response tone.

Processed retums and refunds, coondinating with shipping carners and suppliers

toensure smooth tanaactions.

Assistad in the development and imslamentation of customer service paises and

procedures, improving eiciency and service quality.

Trained and mentored new team members in customer service best practices and

product knoniegge

Customer relations coordinator

MAVICO EQUIPMENTS - NAIROBI, KENVA

Managed customer relatonshps and resolved mc tated fues, ensuring customer

satiation and retention

Coordinated logatics fo return shipments and exchanges, reducing processing

times by 159% through improved supplier communication,

Analyzed custome feedback and data to entity tends and opportunties for

service improvement

Cottaborated with sales and marketing teams to enhance the customer experience

land drive sates growth

‘Senior Customer Service Associate

MAVICO EQUIPMENTS - NAIROBI, Kenya

Provided technical support and assistance to customers Wa phone and.emat,

troubleshooting software and hardware issues.

Processed waranty cams and retums, mainiainng accurate records and

ocumentatin.

Assisted inthe development of knowledge base artcies and training materats for

custome Service representatives.

Participated in weekly team meetings to Gicuss service metrics and performance

Improvement strategies,

Contact this candidate