Supply Chain Office Assistant

SUMMARY:

A dedicated logistics professional with about 8 years of experience in the field. I have

successfully spearheaded the transformation of complex technical concepts into tangible realities, consistently aligning with our company's vision and meeting the specific needs of our valued customers. Serving as a bridge between tech experts and business leaders, I leverage the collective expertise of the Regional product team to optimize eLogistics operations throughout the End-to End (E2E) supply chain.

EDUCATIONAL ATTAINMENT:

TERTIARY: Taguig City University

Bachelor of Science in Office Administration

General Santos Ave. Upper Bicutan,

Taguig City

2011 – 2015

VOCATIONAL: Technical Education and Skills Development Authority

(TESDA)

Basic English Proficiency for Customer Service

Workers

July-September, 2013

SKILLS:

• Project Management

• User Acceptance Testing

• Training Facilitation

• Computer Literate: MS Word, PowerPoint & Excel.

• Proactive in solving problems and making decision. WORKING EXPERIENCE:

• Lazada E-Services Philippines, Inc. – Warehouse Associate

(August-December 2015) (External source)

- Monitoring daily trackers & report

- Sorting, routing packages & creating rider tickets in system.

- Updating delivery status in system.

- Assist rider & customer by resolving delivery issue.

• Lazada E-Services Philippines, Inc. – Operations Claims-Recon Support Associate (January 2016-March 2018) (External source)

- Preparing weekly 3pl backlogs report.

- Updating delivery status in system.

- Monitoring & Reconciling LM Hubs backlog parcels.

- Communication center support during big sale (Birthday/11-11/12- 12)

• Lazada E-Services Philippines, Inc. – Operations System Support Analyst

(April 2018-January 2020) (Internal source)

- Assist the E2E operations and system process of Lazada Logistics and able to support the whole supply chain.

- Manage system issue, raise ticket & push regional tech to apply permanent solution.

- Support for campaign preparations.

• Lazada E-Services Philippines, Inc. – Technical Product Associate Analyst

(February 2020-April 2022) (Internal source)

- Manage system issue, raise ticket & push regional tech to apply permanent solution.

- Support Regional Product in hyper-care post rollout of new features.

- Support major campaign to ensure our system stability and smoothness.

• Lazada E-Services Philippines, Inc. – Technical Product Senior Analyst

(May 2022-February 2024) (Internal source)

- Lead the system projects at the Lazada Logistics PH Sortation Centers (MIDDLE MILE)

- Assist the E2E operations and system process of Lazada Logistics.

- Channel in venture-specific requirements to Regional product.

- Collaborate with Regional product in requirement gathering phase to understand venture specificities

- Facilitate Regional Product with rollout of projects in ventures - Support local ops in training for new features.

- Support Regional Product in hyper-care post rollout of new features

- E2E for project management.

- Support major campaign to ensure our system stability and smoothness.

• Smartual Philippines, Enterprises, Inc. – Virtual Assistant Admin (E-commerce)

(March 2024-July 2024) (Independent contractor)

- Prepare and send the delay list orders

- Upload shipment payment and invoice

- Input details into tracking no excel (outsource)

- Validate the mistake information from invoice and system. CHARACTER REFERENCE:

Angie Santelices

- Senior Manager, Lazada E-Services Philippines, Inc. Contact no: +639-****-*****

Alejandrino Magbag

- Supervisor, Lazada E-Services Philippines, Inc.

Contact no: +639-****-*****

Alrose Fay Paredes

- Manager, Lazada E-Services Philippines, Inc.

Contact no: +639-****-*****

Contact this candidate