Customer Service Relations

OLANIYAN OMOLABAKE VERONICA

Ibadan, Oyo State

Phone: 081-****-*****

Email: *********@*****.***

PROFESSIONAL SUMMARY

Results-driven and self-motivated customer service professional with extensive experience in customer relations and collections. Demonstrated ability to manage and resolve customer inquiries efficiently, both in-person and remotely. Proven track record of adhering to high standards of personal and team excellence, with strong problem-solving skills and adaptability to challenging situations. Seeking a remote customer service position where I can leverage my communication skills and experience to enhance customer satisfaction and support.

CORE COMPETENCIES

Communication Skills: Excellent verbal and written communication.

Customer Relations: Skilled in managing customer inquiries and resolving issues.

Bilingual Support: Fluent in Yoruba.

Teamwork: Effective collaborator in team settings.

Listening Skills: Attentive listener with strong problem-solving abilities.

Technical Proficiency: Familiar with CRM systems and remote communication tools.

PROFESSIONAL EXPERIENCE

Collections Officer/Customer Service Officer

MAX NG, (Hybrid)

2021 – Present

Supervised accounts to identify and address unresolved debts.

Contacted customers regarding overdue bills, offering payment options and advice.

Responded to client queries professionally and in a timely manner.

Maintained accurate records of customer payments and financial statements.

Prepared and sent final notice warnings and pursued legal actions when necessary.

Implemented effective collection techniques to improve debt recovery rates.

Receptionist / Secretary

Ministry of Youth and Sport, Oyo State

2020 – 2021

Greeted and directed visitors to appropriate departments or individuals.

Managed telephone and email inquiries, booking meetings and setting up conference calls.

Performed administrative tasks, including filing, typing, and photocopying.

Developed and implemented office procedures and record systems.

Maintained confidential files and performed routine bookkeeping tasks.

Sales Representative

Erisco Food, Alausa Ikeja, Lagos State

2019 – 2020

Generated and converted leads by identifying prospective customers.

Discussed customer needs, emphasized product features, and answered questions.

Negotiated prices and terms, prepared sales agreements, and followed up with clients.

Maintained contact lists and collaborated with colleagues to drive sales.

SIWES Intern

JIT Solutions, Akure, Ondo State

2015

Completed assigned tasks and performed clerical duties.

Assisted in event planning and job shadowing.

Acquired technical skills in HTML and web design.

Teacher

God's Heritage School, Nasarawa State

2012 – 2013

Prepared and delivered lessons, organized classroom resources.

Evaluated students' progress and communicated with parents.

Maintained up-to-date knowledge of curriculum and best teaching practices.

EDUCATION

Higher National Diploma (HND) in Computer Science

Rufus Giwa Polytechnic, Owo, Ondo State

2019

National Diploma (ND) in Computer Science

Rufus Giwa Polytechnic, Owo, Ondo State

2015

Additional Information

Personal Interests: Meeting people, reading, and research.

REFERENCES

Available upon request.

Contact this candidate