Customer Service Visa Sponsorship

ABOUT ME

POST APPLIED FOR: CASHIER

• Result oriented Professional with nearly 8+ years qualitative experience in fields of Customer Service, Supervision in various fields.

• Distinction of playing a key role in supervising and training new staff

• A keen communicator with the ability to relate to people across all levels and motivating them towards the achievement of organizational as well as personal objectives. Marital Status : Married

Language Known : English, Arabic, Hindi & Marathi. EDUCATIONAL QUALIFICATION

Bachelor of Arts --- English, Mumbai University-1999.

Diploma in IATA FOUNDATION - May 2008

PASSPORT & CIVIL ID DETAILS

Passport No : Z4900692

Date of Expiry : 31/12/2028

Civil Id No. : 278*********

Date of Expiry :14/08/2025

WORK EXPERIENCE

CASHIER

Presently working with Auto1 Kuwait as a Cashier since June 2022 till date. [ 2002 – Current ] City: KUWAIT Country: Kuwait

• Manage transactions with customers using cash registers

• Scan goods and ensure pricing is accurate

• Collect payments whether in cash or credit

• Issue receipts, refunds, change or tickets

• Redeem stamps and coupons

• Cross-sell products and introduce new ones

• Resolve customer complaints, guide them and provide relevant information

• Greet customers when entering or leaving the store

• Maintain clean and tidy checkout areas

• Track transactions on balance sheets and report any discrepancies

• Bag, box or gift-wrap packages

• Handle merchandise returns and exchanges

RAJIV DABHOLKAR

Nationality: Indian Date of birth: 27/06/1978 Gender: Male

Phone number: +965-********

Email address: **********@*****.***

Home: Flat 07,118/4 Block-4, Farwaniya, 80000 Kuwait (Kuwait) CASHIER

Swing Restaurant [ 07/08/2020 – 10/05/2022 ]

City: KUWAIT Country: Kuwait

• Processing sales transactions and taking payments

• Calculating the cost of products or services

• Calculating and returning change for cash transactions

• Maintaining adequate change denominations and requesting additional change

• Answering customer questions about products or services and providing recommendations based on customer needs

• Cross-selling and upselling products

• Reconciling cash drawers and sales receipts

• Reporting issues with equipment

• Working with the team to meet store sales goals

• Responding to and resolving customer complaints and concerns

• Processing layaways, returns and exchanges

• Maintaining clean and tidy checkout and merchandise areas

• Assisting in stocking and rotating merchandise

• Scanning and bagging items accurately and efficiently

• Staying up to date on merchandise promotions, advertisements and product information ASSISTANT OPERATION COORDINATOR

KASCO [ 07/11/2018 – 11/05/2020 ]

City: KUWAIT Country: Kuwait

• Facilitating cross-channel feedback from customers and employees to management and executive teams

• Working with team leaders, managers and department heads to learn departmental needs and goals

• Ensuring that all activities conform to local, federal, industry and company standards

• Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made

• Identifying and resolving any problems in the production process

• Designing and maintaining clear operational guides to ensure consistency of operations

• Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization

• Collaborating with management and executives to set departmental and organization-wide goals Assistant Customer Service Manager

Autobahn Skoda(car dealer) [ 10/04/2016 – 12/09/2018 ] City: mumbai Country: India

• Maintains shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required

• Prioritizes and controls all comebacks to ensure proper and prompt attention

• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation

• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer

• Deals directly with all customer come backs, and ensures proper attention and level of customer satisfaction to meet the customer’s needs

• Maintains timely and professional contact with service customers

• Maintains an organized and up-to-date repair log • Prepares estimates and open and closes repair orders when required

• Provides support in technical questions for the service advisors

• Supervises staff when directed by the service manager

• Approves customer discounts

• Schedules maintenance for service department vehicles and equipment. HR OFFICER

KCCEC [ 05/01/2015 – 07/03/2016 ]

City: KUWAIT Country: Kuwait

• recruiting new staff.

• making sure that staff get paid correctly and on time.

• managing pensions and benefits administration.

• approving job descriptions and advertisements.

• looking after the health, safety and welfare of all employees.

• organising staff training.

• Assisting with the recruitment and onboarding of new employees

• Developing programmes that enhance employee relations

• Ensuring employees have correct pay and benefits

• Delivering compensation and benefit comparison reports to the executive team

• Promoting equality, health and safety within the company

• Ensuring that company employment policies follow national laws and regulations

• Advising executives on matters of salaries, redundancy and employment law

• Recording and processing confidential information Customer service Executive

Emirates Airlines, Mumbai, India [ 07/11/2010 – 12/12/2014 ] City: mumbai Country: India

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Meet personal/team sales targets and call handling quotas

• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Go the extra mile to engage customers

• Resolve customer complaints via phone, email, mail, or social media

• Use telephones to reach out to customers and verify account information

• Greet customers warmly and ascertain problem or reason for calling

• Cancel or upgrade accounts

• Assist with placement of orders, refunds, or exchanges

• Advise on company information

• Take payment information and other pertinent information such as addresses and phone numbers EDUCATION AND TRAINING

B.A.

University of Mumbai [ 1999 ]

City: Mumbai Country: India

Other language(s):

English

LISTENING C1 READING C1 WRITING C1

SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1

LANGUAGE SKILLS

Mother tongue(s): Hindi

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS

Microsoft Office / Microsoft Word / Microsoft Powerpoint

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