Sales Associate Service Representative
Resume:
Sunpreet Walia
**************@*****.***
Work Experience
Sales Associate
Leon's Furniture-Winnipeg, MB
August 2023 to Present
• Greet customers as they enter the store.
• Answer customer questions and assist with requests.
• Execute purchases and returns at the cash register while checking for accuracy.
• Restock and organize merchandise on the sales floor.
• Resolve customer complaints and issues in a timely and professional manner. Truss Assembler
TIM-BR-FAB INDUSTRIES-Winnipeg, MB
August 2023 to November 2023
• Construct wooden floor and roof trusses from pre-cut lumber components as part of an Assembly Team
• Manually stage truss components at work station and set up jig
• Read Imperial measurements
• Use a hammer to secure connector plates to joints of truss
• Ensure fabricated trusses match build sheets
• Ensure quality of finished product
• Read and interpret architectural and structural drawings
• Manage time to keep schedules, prioritize and balance work load for multiple projects to meet deadlines Overnight Associate
Home Depot Canada-Winnipeg, MB
June 2023 to October 2023
• Verifying inventory, reading reports utilizing computer terminals and Home Depot portable phones
• Stocking merchandise onto shelves to achieve 100% in stock
• Obtaining pick lists and gathering merchandise throughout the store to fill customer orders
• Communicating with other overnight team members to ensure all products are stocked accurately• Moving freight safely from designated staging areas to overheads using the appropriate equipment as necessary
Customer Service Representative
TTEC-Winnipeg, MB
January 2022 to June 2023
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively Assistant Manager
Citizen Traderz-Hoshiarpur, Punjab, India
July 2019 to April 2023
• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
Education
College diploma in Business
D.A.V College - Hoshiarpur Punjab India
January 2020 to May 2022
Skills
• Assembly
• Freight
Certifications and Licenses
Driving Licence
July 2019 to Present
I have more than 5 years of experience of driving
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