Customer Service Loan Officer
Resume:
Ambrosia White
Intake Specialist
Irvine, CA ****2
*************@**********.***
I’m looking to stay within the same pay rate of $20 an hour. Thank you for your consideration. Authorized to work in the US for any employer
Work Experience
Loan Coordinator
Americor - Irvine, CA
September 2019 to December 2023
Coordinated a number of Negotiators on each file to ensure that all accounts have been settled and completed in a timely manner.
Any other accounts not completed I would contact the creditors on the clients behalf to discuss a settlement for debt resolution. Discuss terms and answer any questions pertaining to payment plans, options and or agreements with Creditors to Clients. Once all accounts have been complete I would Process the file and pass it along to the credit department to send the client loan docs.
I would follow up with the clients Loan Processor to ensure the client understands their loan terms and signs in a timely manner.
Junior Loan Officer
Sovereign Lending Group, Inc - Costa Mesa, CA
February 2019 to September 2019
In an outbound setting gathered and verified basic information from potential clients. Answered general questions on refinance options before successfully transferring the calls to a licensed loan officer in their state.
Intake Clerk
Health Net - Rancho Cordova, CA
September 2017 to September 2019
Processed medical referrals for the military and their family members. Customer Service Rep
Teledirect - Sacramento, CA
June 2014 to September 2017
• Assisted clients and customers over the phone.
• Processed orders and payments.
• Offer technical support while keeping the confidentiality of the business. Receptionist/Cashier
Southgate Recreation and Park - Sacramento, CA
September 2013 to September 2017
• Answered visitors' inquiries about the company and its products or services.
• Answered incoming calls on multi-line telephone, filing, and record keeping. Sales Associate and Cashier
Forever 21 - Sacramento, CA
June 2008 to February 2013
• Greeted customers entering the store and directed customers to certain sales area of interest.
• Maintained up to date knowledge of store policies regarding payments, returns, and exchanges. Canvasser
Northern California Distributors - Roseville, CA
September 2007 to May 2008
Canvasser/Dealer
• Helped drive sales goals and achieve monthly quota figures Generated accurate sale prices for purchase transactions.
Cashier
Burlington Coat Factory - Sacramento, CA
September 2005 to September 2007
• Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.
• Organized store merchandise racks by size, style and color to promote visually appealing environment. Cashier /Bra specialist
Victoria's Secret - Sacramento, CA
May 2006 to June 2007
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints. Provided demos of cosmetic products, and promotions. Education
High school in General Education
Mattole Valley Charter (#159) - Mount Shasta, CA
Skills
• RECEPTIONIST (9 years)
• CUSTOMER SERVICE (10+ years)
• RETAIL SALES (5 years)
• EXCEL (5 years)
• MS EXCEL (5 years)
• Call Center (3 years)
• CSR (3 years)
• Customer Care (10+ years)
• Data Entry (4 years)
• Filing (4 years)
• Organizational Skills
• Scheduling
• Outlook
• Billing
• Microsoft Office
• Microsoft Excel
• Documentation review
Assessments
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Completed
November 2021
Responding to customer situations with sensitivity Full results: Completed
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS: Customer service, customer retention, MS Excel, MS Word.
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