Medical Records Customer Service
Resume:
Jessica Jones
McMinnville, TN *****
***********@*****.***
I am a very adaptable person. I go where I am needed and look at it like a new learning experience. Great with computers, especially Microsoft Office. I worked as a cycle counter, and during this time I had to keep track of parts and materials within two buildings at two different locations. I would enter data, so it could be tracked to ensure parts and material were in the building and how it was moving throughout the process. I worked in Quality to check parts that were being run to certify they were meeting standards by following the quality instructions and prints for each part number and procedure. Able to work in a fast pace environment. Very organized Detail oriented Level-headed Can work in a team player environment or on my own. I have down both types of jobs. One is to make sure everyone in a team comes up with who does what to get a project done, and everyone makes sure that everyone else is on task. I have also had jobs where I work independently with the tasks/projects given to me by the plant manager, supervisors, or leads. Problem solver
Experience in customer service Machinery operation Assembly protocols Communications Organization Team building
Team management Worksite safety Supervision Forklift operation Work Experience
Medical Records HIM
Cookeville Regional Medical Center-Cookeville, TN
May 2024 to Present
I am currently working here. I answer phones and also questions from patients, doctor offices, and insurance companies calling. I retrieve, scan, and fax medical records. Nursing Assistant
NHC-Sparta, TN
August 2022 to Present
Agreed to work extra shifts and hours to maintain proper staffing and floor coverage during busy periods or when staff was short.
Helped patients with mobility issues, such as getting in and out of beds, organizing wheelchairs, and setting up assistive devices
Used mobility devices and [gait belt and lifts] equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
Kept the patient stable by checking vital signs and weight, and keeping track of intake and output Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery
Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tables or equipment Used active listening and open-ended questioning to build meaningful relationships with patients Reported any unusual or urgent circumstances in patients' condition or environment immediately to the nurse on duty and put in maintenance order if needed Overall team player when helping others complete tasks when I was caught up on mine. Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
Collected specimens for laboratory testing such as urine samples and blood draws. Performed basic nursing skills such as changing wound dressings and administering enemas. Lead Medical Scheduler
Tennessee Heart-Cookeville, TN
September 2023 to November 2023
Promoted from scheduler to lead over scheduling.
Medical Scheduler
Tennessee Heart-Cookeville, TN
April 2023 to November 2023
Fill in as lead when the lead is out. Being back up lead I make sure all referral are sent to appropriate schedulers, help the nurses or cardiologists with patient information or helping them find open appointments.
Schedule hospital follow ups, monitors, and test in a timely manner to get a patient released with appointment information before discharge.
Created and maintained patient medical records, ensuring accuracy and compliance with regulations. Transmitted medical records and other correspondence by mail, e-mail, or fax. Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits. Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed. Maintained a high level of customer service when interacting with patients over the phone or in person. Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
Verified insurance eligibility for each patient prior to their appointment date. Responded promptly to emails from staff seeking information about patient appointments, patient records or other related. topics.
Trained new employees on proper procedures for scheduling appointments and entering data into EHR system.
Answered phone calls and took messages for staff members. Updated patient information in databases and adhered to confidentiality requirements. Nursing Assistant
NHC-McMinnville, TN
November 2017 to March 2018
Helped patients with daily tasks (ADLs)
Checked vitals
Kept track of data on input and output
Worked in a team environment
Made sure all paperwork/charting is completed on time and documented according to facilities standards Reduced the risk of infection for patients and healthcare team members with a thorough cleaning and sanitizing of rooms, equipment, and devices
Helped patients with mobility issues, such as getting in and out of beds, organizing wheelchairs, and setting up assistive devices
Used mobility devices and [gait belts and lifts] equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery
Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tables or equipment Used active listening and open-ended questioning to build meaningful relationships with patients. Crew Member/Cashier
Mcdonalds-McMinnville, TN
May 2016 to September 2016
Cashier, Runner
Worked up front and drive-through window to provide great customer service Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
Manufacturing Worker
Oster (Jarden now know as Newell)-McMinnville, TN
October 2007 to May 2016
Making sure parts were put together right for quality checks to be done, so the product could leave the building
Set up machines in order to run parts to make production to keep lines working Made sure all employees had parts when needed also that parts were washed and counted to leave the facility
I was lead over the Molding Department in order to help fix the lack of efficiency and improve production Checked incoming materials for accuracy and quality by comparing them to documentation I made sure parts were accounted for between two different buildings. Education
Bachelor of Science in Healthcare Administration-Health Information Management
Southern New Hampshire University - Manchester, NH August 2020 to March 2024
Skills
• Great with computers, especially Microsoft Office and Communications EHR
Able to work in a fast pace environment
Very organized
Detail oriented
Level-headed
Organization
Team building
Team management
Willing to take own other roles to learn more
Helps lead by taking on role of back up lead
Can work in a team player environment or on my own Work safety Problem solver
Experience in customer service
Machinery operation
Assembly protocols
Forklift operation
Reliable when being at work and finishing task
• Insurance Verification
• Medical Scheduling
• Medical Terminology
• EMR Systems
• Medical Records
• Computer skills
• Microsoft Excel
• Microsoft Office
• Team management
• Supervising experience
• Data entry
• Organizational skills
• Customer service
• Communication skills
• Vital signs
• Front desk
• Microsoft Powerpoint
• Clerical experience
• Filing
• Leadership
• Management
• Care plans
• Records management
• Time management
• Microsoft Word
• Administrative experience
• Office experience
Certifications and Licenses
Driver's License
Certified nursing assistant
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