Customer Service Services

Hlashung Prue

Saint Charles, IL *****, USA Mobile: 586-***-****

Email: ********@*****.*** **************@*****.*** linkedin.com/in/hlashung-prue-901998165

Customer Service Professional

I have an extensive experience in the aviation industry more than 10 years. I am playing a deadline-oriented role in a pressurized environment where every minute counts and have the capability to easily identify and resolve critical problem. I am good at capitalizing on new opportunities as well as ensuring high standards are being maintained when delivering services.

Highlights of Skills

#Corporate Communication # Teamwork

#Team Leadership # Team Management

#Team Motivations #Training and Development

#Customer Service Excellence #Problem Solving

#Microsoft Office # Customer Relationship Management

Professional Experiences

January 2019 Cathay Pacific Airways Limited

to December 2022Dhaka, Bangladesh

Airport Lead

# Flight Operation Supervision (Check-in, Boarding Gate, Baggage Claims)

# Trained on job training for new Staff

# Supplier Management (GHA-Biman, GSA, Hotel)

# Financial Report Supervision (FATT, EMP, PFA, Air Transport Bill and Hotel & Lounge Bill)

# Airport Administration

January 2017 to Cathay Pacific Airways Limited

December 2018 Dhaka, Bangladesh

Customer Services Officer

# Check-In Counter and Boarding Gate Supervision

# Mishandle Baggage Claims Settlement

# Staff Grooming Supervision

# Stakeholder Management (GHA, CAAB and Hotel)

June 2014 to Cathay Pacific Airways Limited

December 2017 Dhaka, Bangladesh

Customer Services Agent

# HandlePassengers of CX from the airport customer service desk with a pleasant manner

# Ensure repeat customers by providing consistent and proactive services.

# Special Customer handling such as VVIP/VIP/CIP.

# Identify and create the service opportunity from adverse situations.

# Manage Customer Baggage Services and Claim Settlement

# Maintain Financial Report for daily and monthly basis (FATT,EMP,PFA,ATB,Hotel &Lounge Bill)

May 2013 to Global Aviation Services Pvt. Ltd.

May 2014 (GSA for Hong Kong Dragon Airlines and Cathay Pacific Airways Limited)

Customer Service Executive

June 2010 to Regent Airways

August 2011 Customer Service Executive

Education Qualifications

Passing Year 2010 Master of Business Administration (MBA) GPA 3.60 University of Chittagong

Passing Year 2009 Bachelors of Business Administration (BBA) GPA 3.21 University of Chittagong

Passing Year 2002 Higher Secondary Certificate (HSC) 1st Division Chittagong Board

Passing Year 2000 Secondary School Certificate (SSC) 1st Division Chittagong Board

Achievement

# Award given to Cathay Pacific Airways for the recognition ofService Straight from The Heart (SSFTH) 2019

# Betsy Award Winner, 2015(Highest accolade given to Cathay Pacific Airways & Dragon Air staff in recognition of their service excellence) for facilitating the rescue activities in Nepal Earthquake

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