Customer Service Technical Support

PROFESSIONAL PROFILE

Patient-centered professional with a collaborative approach to assess, plan, facilitate and advocate for options and services. Able to meet individual needs through communication and available resources to promote quality outcomes also great people skills .

Most of my experience is telecommunications within inbound/Outbound Customer service and technical support.

KEY QUALIFICATIONS

Customer service with 10 years of call center environment quality control Case Management Aide and Coordination Health and Human Services Mental Health Strategies Behavioral Health Interventions Medical Terminology HIPAA Compliance Allied Health Care Community Outreach Activities Assistance Interview Techniques Intake Assessments Life Skills Competencies Crisis Intervention Skills Counseling and Social Systems Values and Ethics HHS Laws and Policies Social Services Liaison Client Advocate Public Health Assistant Domestic/Substance Abuse Aide Family Support/Visitation

10/03/2023- Current

Inbound Participant Benefits service, Work from Home

Benefits policy and HSA, FSA also HRA plans outlined with customer.

Billing for claim adjustments

Offset or adjust necessary disputes.

Offer empathy for omitted policy or update information in our portal/software program .

Data Entry and browser settings support

Hippa regulations and laws with each call

Private Duty Care Jacksonville, FL 02/2014- 04/2023

Direct Care

Escorted patient to appointments

Created documents, charts, spreadsheets, and presentations and edited documents for approval.

Recorded information, updated files or paperwork, and maintained documents.

Scheduled and confirmed appointments for clients, customers, and supervisors.

Assistant Supervisor

Precision Response Corporation – Jacksonville, FL

Assistant Call Center Supervisor

February 2000 to June 2004

Answered escalated calls directed to supervisors.

Trained representatives for new positions and provided guidance in completing job duties.

Carried out procedures independently and responded to routine requests from our cliient

Handled quality control functions and updated Excel sheets.

Set appointments for new clients and Watson Reality Jacksonville, FL 06/2005 - 06/2010

Administrative Assistant

Answered telephones and gave information to callers, took messages, and transferred calls.

Microsoft Office, Word, Publisher, Excel and PowerPoint in meetings.

Coordinated calendars, prioritized corporate meetings, and made travel arrangements

America Online Jacksonville, FL 02/1996 - 01/1999

Customer Service Representative / Technical Support

Checked to ensure that appropriate changes were made to resolve customers' and our issues.

Marketing for Social Media monitoring, Billing data entry

Technical Support

EDUCATION

Ultimate Medical Academy Associates of Science Degree – Health and Human Services, 2017

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