Patient Care Nursing Assistant
Resume:
Hadlee Golden
Pryor, OK *****
*************@*****.***
Reliable, caring certified nursing assistant with 4+ years of experience caring for elderly and vulnerable adults. Excellent client care; work well with bedridden, physically challenged, and memory-impaired residents. Friendly and compassionate, with excellent interpersonal communication skills. Flexible: available days, evenings, weekends, and holidays. Discreet and confidential in all dealings with patients and staff.
From May of 2021 until February 2022 I stayed at home with my son. In that time I have built and ran a successful Online Boutique.
Authorized to work in the US for any employer
Work Experience
Nurse Tech
Colonial Terrace Care Center-Pryor, OK
February 2022 to Present
Patient Care Technician
Axis Healthcare-Pryor Creek, OK
Present
As a Patient Care Specialist in a busy medical office, I provide comprehensive administrative support and ensure smooth operations. My key responsibilities include:
- Patient Reception and Check-in: Greet patients warmly, verify their information, and manage the check- in and check-out processes to ensure efficient patient flow.
- Scheduling and Appointments: Coordinate and schedule patient appointments, manage calendars for multiple healthcare providers, and optimize appointment schedules to reduce wait times.
- Insurance Verification and Billing: Verify patient insurance coverage, handle pre-authorizations, and assist with billing inquiries to ensure accurate and timely processing of claims.
- Medical Records Management:Maintain and update patient medical records, ensuring confidentiality and compliance with HIPAA regulations. Assist in the preparation of charts and necessary documentation for appointments.
- Communication and Coordination: Serve as a liaison between patients, healthcare providers, and external medical facilities. Manage phone calls, emails, and other forms of communication to provide timely information and support.
- Patient Support: Provide compassionate assistance to patients, addressing their questions and concerns regarding appointments, treatments, and referrals. Offer guidance on completing medical forms and accessing healthcare resources.
- Office Administration: Perform general office duties, such as filing, data entry, ordering supplies, and maintaining a clean and organized reception area.
My role involves balancing multiple tasks while providing excellent patient service and supporting the medical team in delivering high-quality care.
Nurse Technician
ELDirect in Home Senior Care-Fayetteville, AR
June 2020 to May 2021
• Assist with feeding, bathing, and dressing patients
• Complete daily patient charting
• Maintain nurturing and home-like environment for patients
• Protect and promoted patient rights and assisted individuals to achieve maximum independence
• Vitals signs, maintained a clean and safe environment.
• Assisted patients with ADL's, set up patient for meals and assisted patient with mobility.
• Documented client status in computer
Nursing Assistant
Washington Regional Medical Center-Fayetteville, AR October 2020 to February 2021
Nurse Technician
Saint Francis Health System-Tulsa, OK
September 2019 to March 2020
• Cared for 10-20 patients during a shift with an emphasis on direct patient care
• Collected vital signs, assisted with patient admissions, and performed patient care efficiently
• Reported pertinent information to the nurse immediately
• Worked as a team member with the nurses and other health care providers to provide quality patient care
Sales Associate
Rockin Mama Boutique-Wagoner, OK
March 2019 to September 2019
Daycare Teacher
JOYLAND DAYCARE-Wagoner, OK
August 2018 to March 2019
• Maintain classroom records and allowed for a safe, learning environment.
• Taught children of various age levels, and developed programs for engaging interaction and fun activities for each child to support their social, emotional, physical, and academic growth.
• Communicated with parents to acknowledge superior work and areas of concern through weekly newsletters, and encouraged parent-volunteer assistance throughout the year. Customer Service Representative
C3-Tahlequah, OK
January 2018 to August 2018
• Maintain a high-volume workload within a fast paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
• Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.
Waitress/Hostess
Colton's Steak House & Grill-Muskogee, OK
January 2017 to January 2018
• Provided excellent customer service: worked closely with restaurant staff to ensure that orders were served in an efficient
• Trained incoming staff regarding the restaurant's procedures, culture and practices
• Collaborated directly with Quarterdeck partners and sponsors to ensure promotion and upward sales
- worked with staff
• Gained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction, and conflict
Education
High school diploma
Wagoner High School - Wagoner, OK
2014 to 2018
Skills
• Caregiving
• Home Care
• Meal Preparation
• Nursing
• Patient Care
• Senior Care
• Vital Signs
• Cash Handling
• Office Experience
• Hospital Experience
• Hospice Care
• Patient Assessment
• Computer Skills
• Typing
• Medical Office Experience
• Infection Control Training
• BLS
• Customer service
• Childcare
• Cash register
• Cash handling
• Hospital experience
• Hospitality
• Sales
• Restaurant experience
• Medical terminology
• Front desk
• Typing
• QuickBooks
Certifications and Licenses
Home Health Aide
Present
CNA
Present
PCA
Present
CPR
BLS Certification
First Aid Certification
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