Customer Service Front Desk
Resume:
radyn throckmorton
Saint Joseph, MO *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Auditor/receptionist
Alorica-Saint Joseph, MO
April 2021 to July 2024
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Performed detailed analysis of financial statements, identifying discrepancies and potential risks
• Developed and implemented audit procedures to assess the effectiveness of internal controls
• Collaborated with cross-functional teams to gather relevant data and documentation for audits
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Customer Service Representative
HomeGoods-Saint Joseph, MO
October 2022 to February 2023
• Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions
• Maintained a clean and organized sales floor, ensuring products were properly displayed and shelves were fully stocked
• Managed cash register operations, accurately handling cash transactions and providing correct change to customers
• Assisted in inventory management by conducting regular stock checks, identifying low-stock items, and placing orders for replenishment
• Collaborated with team members to create visually appealing merchandise displays that attracted customer attention
• Resolved customer complaints or concerns in a professional manner, finding appropriate solutions to ensure customer satisfaction
• Performed price checks and updated pricing labels as necessary to reflect current promotions or discounts
• Assisted in receiving shipments of new merchandise, verifying accuracy of deliveries against purchase orders
Manager
Sonic Drive-In-Saint Joseph, MO
May 2020 to March 2021
• Managed daily operations of a fast food restaurant, overseeing a team of XX employees
• Developed and maintained strong relationships with suppliers to ensure timely delivery of ingredients and supplies
• Created weekly schedules for employees, optimizing staffing levels based on projected sales volume
• Monitored inventory levels and placed orders to replenish stock as needed, minimizing waste and reducing costs by XX%
• Ensured compliance with health and safety regulations at all times, conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
• Maintained accurate financial records including cash handling procedures, daily sales reports, and inventory tracking sheets
• Oversaw food preparation processes to maintain consistent quality standards while adhering to food safety guidelines
• Analyzed sales data regularly to identify trends or opportunities for improvement Education
High school diploma
Maysville Jr.-Sr. High School - Maysville, MO
August 2007 to May 2020
Skills
• Cashiering
• Food Preparation
• Food Service
• Time Management
• Food Safety
• Host/Hostess
• Account Management
• Kitchen Experience
• Food Handling
• Microsoft Office
• Retail Sales
• Cleaning Experience
• Customer service
• Retail math
• Basic math
• Merchandising
• Communication skills
• Retail sales
• Cash register
• Cash handling
• Front desk
• Stocking
• Phone etiquette
• Auditing
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