Appointment Setter Customer Service

Doris M. Whitehead

260-***-**** *********@*****.*** Norfolk, VA 23502

SUMMARY

Motivational leader. self-starter. organizational problem-solver, with self-awareness and customer service skills. Achieving success working in new roles and fulfill the mission of the company. Focused on using team building and communication techniques to maximize personal performance and customer satisfaction. Manage projects and services with enthusiasm and dedication to stated goals and organizational culture.

SKILLS

Budgetary Planning, Expenses & Payments

CRM and Office Management Software

Onboarding and Orientation

Training and Development

EXPERIENCE

Office Manager, Turner Chapel AME Church, February 2013-August 2018

Fort Wayne, IN

Maintained impeccable office organization to support the memberships, officers, pastors and community with professionalism and direct communication.

Produced bulletins, letters, condolences, notes and communications to share timely information. Prepared reports, planned and facilitated meetings

Organized fundraisers and special programs to honor individuals and special recognitions.

Maintained database using specific software for recordkeeping.

Executive Director, American Lung Association of IN, February 1991-March 2002

Columbus, IN

Managed a regional office in southeast Indiana reporting to board of directors managing staff and volunteers.

Prepared budgets, monthly reports and communications oral and written.

Facilitated meetings, promoted awareness of mission through programs and community outreach.

EDUCATION AND TRAINING

Bachelor of Science

Organizational Leadership, Purdue University, Fort Wayne, IN May 1991

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